Cash Converters (UK) Ltd. Reviews 

6,554
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 429 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the competitive and attractive pricing across various items and services they use. Reviewers often describe the staff interactions as positive, noting helpfulness and pleasant demeanor during their visits. Conversely, a small portion of people felt issues arose concerning product functionality and item condition upon arrival. Other customers mentioned receiving incorrect or damaged goods, as well as difficulties with the buying/selling process, such as being given low offers or being left waiting for resolution.

What people talk about most

Product

Users describe ambiguous interactions with product availability and condition across different purchases.... See more

Staff

Clients share positive opinions on staff, noting that employees are generally polite, helpful, and welcoming... See more

Service

Reviewers highlight positive aspects of service, describing friendly, honest, and helpful advice from staff... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise helpful... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a split between very rapid shipping and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Excellent price and good one year guarantee. It was well wrapped but delivered with a broken radio aerial. This wasn't mentioned in the advert so it may have happened in Transit Fortunatel... See more

Company replied

Rated 5 out of 5 stars

Great service and good prices Ordered some earrings late at night, they were posted out next day via special delivery which arrived before 1pm Brilliant service and the photos of the gold really di... See more

Company replied

Rated 5 out of 5 stars

I always prefer to buy from cash converters because they offer 12 months warranty which is a huge advantage over many private ebay purchases. I have ordered from many franchises and will continue... See more

Company replied

Rated 5 out of 5 stars

I purchased a Google Pixel 10 pro in open box mint condition could of passed as brand new Rapid two day delivery which was extremely sercue And it arrived with a Blackbelt smartphones defe... See more

Company replied


Company details

  1. Secondhand Shop
  2. Mobile Phone Shop
  3. Electronics store
  4. Jeweller
  5. Jewellery shop
  6. Watch shop

Written by the company

The world’s largest retailer of second-hand goods, Buybacks and pawnbroking. We sell a wide range of quality second-hand goods, including laptops, jewellery, and power tools – all of which come with a 12-month warranty*. We help with getting extra cash and buying unwanted or unused items of value to sell or pawn in exchange for cash on the spot. *See website for Terms and Conditions.


Contact info

3.7

Average

TrustScore 3.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(6,554)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Diana at…

I had a great experience with Diana at Cash Converters. She really helped me out by arranging a loan and a buyback option, which meant I was able to take my kids to Brighton for a holiday. Diana was kind, understanding, and made the whole process easy and stress-free. I'm so grateful for her help and excellent customer service. Thank you, Diana I really appreciate everything you did!

25 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Alex,

* please edit your review with the name of the store *

Thank you for your review and comments for Diana we are pleased you found Diana to be kind, understanding and made the process easy and stress-free. We hope you and and your children enjoy your holiday.

Kind regards,
CCUK Customer Support Team

Rated 5 out of 5 stars

them or verry nice staff well don in…

them or verry nice staff well don in your job

24 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Good morning, David
*please edit your review with the name of the store*

Thank you for your review and comments for the team.

Kind regards,
CCUK customer support team

Rated 1 out of 5 stars

selling faulty good

item was purchased and was broken took it back to the store i bought it from. I had lost the receipt but had proof of proof of purchase(paid by card) but lost the receipt which on there web page is all i needed. the guy in the shop was rude and refused point blank to refund this item item was bought on the 15/07/2026 and i tried to return it 7day later would not buy from them again.

22 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Andy Thank you for your review,we are sorry you have cause to complain please email customerservices.uk@cashconverters.com with the store name and we will investigate Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

Fantastic retail experience.

I recently bought a camera lens from Cash Converters Widnes.
Unfortunately, it turned out to have a fault, so I had to return it. I was very impressed with how the situation was handled. There was no argument or hassle at all—they accepted the return immediately, processed my refund quickly, and also reimbursed my return postage without any issues.

Excellent customer service from start to finish. It's reassuring to know they stand behind what they sell, and I wouldn't hesitate to buy from them again. Highly recommended!

21 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Jason,

Thank you for your review we are sorry to hear the camera lens developed a fault, but we're pleased that our Widnes team was able to resolve the issue quickly and make the returns process as straightforward as possible. Thank you for your recommending cash converters Widnes.

Kind regards,
CCUK customer support team

Rated 1 out of 5 stars

the product not arived after 7 days,try…

the product not arived after 7 days,try to chasem them,no succes.
you better pay more and find another shop

22 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Good morning Ioanrosta thank you for yoiur review , please contact customerservices.uk@cashconverters.com with your order information where this will be investigated.Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

Buying is excellent

Bought on line a few times. Always very good prices, descriptions are accurate and items are well packaged.

Never sold to them so can't comment on that side

21 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Adrian Thank you for your review of the items you have purchased via the Cash Converters website , we appreciate your feedback. Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

Thanks to the Edmonton store

I purchased a Google Pixel 10 pro in open box mint condition could of passed as brand new

Rapid two day delivery which was extremely sercue

And it arrived with a Blackbelt smartphones defence print out giving all the information about phone details GSMA check etc

Again very happy thanks alot

29 June 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

HI Ian,

Thank you for your review and comments for the Edmonton team, we are pleased to know the phone arrived quickly, securely packaged, and that you found the Blackbelt Smartphone Defence report useful for providing peace of mind about the device. We look forward to receiving your next order.

Kind regards,
CCUK Customer Support Team

Rated 5 out of 5 stars

Outstanding customer service

I purchased a mobile phone from Cash Converters in Colchester, Essex. The first one I purchased would not accept my sim, it turned out that the phone was a contract phone which had been sold to them perfectly fine, however while it was sitting on the shelf waiting to be sold it was blocked by the network provider unbeknown to Cash Converters. I therefore took the phone back and they went above and beyond to sort the issue out, I got the phone I wanted and am incredibly pleased with it.

18 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi William,

Thank you for your review we are sorry to hear about the issue with the first phone, but we're pleased that our Colchester team was able to resolve the situation and help you find the phone you wanted. We always aim to provide the best possible service, and it's great to hear that the team went above and beyond to make things right.

Kind regards,
CCUK Customer Support Team

Rated 5 out of 5 stars

Diana at Hounslow provided absolutely…

Diana at Hounslow provided absolutely outstanding customer service. She went above and beyond to help me choose and set up my new phone, making the whole process smooth and stress-free. She also took the time to transfer all of my data to my new device, ensuring everything was set up perfectly. Diana was friendly, patient, knowledgeable, and genuinely cared about making sure I left happy. I couldn’t have asked for a better experience. Thank you, Diana, for your exceptional service—I highly recommend asking for her if you visit the Hounslow store!

18 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi,

Thank you for your review and comments for Diana we are pleased you found Diana to be patience, knowledge, and provided you with such outstanding service and made choosing and setting up your new phone a smooth, stress-free experience. It's great to know she took the time to transfer your data and ensured everything was set up perfectly. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work Diana put in every day.

Kind regards,
CCUK Customer Support Team

Rated 5 out of 5 stars

Chris and David from the Shirley Branch…

Chris and David from the Shirley Branch went above and beyond to help me sell my gold to them. They gave me a good price and made it extremely easy to do. They couldn't have been nicer.

16 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Pasty,

Thank you for your review and comments for Chris and David, we happy to hear you feel Chris and David went above and beyond when selling your unwanted gold. And you found the store to be competitive.

Kind regards,
CCUK customer support team

Rated 5 out of 5 stars

Received my Shark fan today

Received my Shark fan today. Very well wrapped. Beautiful condition. Absolutely delighted with such a speedy delivery too. Thank you Redditch Branch CC staff, much appreciated to receive such great service
🤩🤩🤩🤩🤩

15 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi

Thank you for your review we are pleased your fan arrived in a timely manner and very well wrapped and you are happy with the condition, we look forward to receiving your next order.

Kind regards,
CCUK customer support team

Rated 1 out of 5 stars

Used Pro Multi-Saw 440W

Used Pro Multi-Saw 440W (Clm500ms) Reciprocating Saw In Box With Tools (7 Blades ) From,Warrington, North West,

I bough the above item used in box with tools hence why i bought it because it came with blades and they can be seen on there website, But when it arrived tonight it was just the bear unit with no box or tools, wear are the tools and the box and how did somebody not see the missing tools and box on the photo when they were packing it,
I though it was odd and the wrong shape when it arrived has it was the wrong shape for a box ?

When you read this tomorrow at Warrington please short out the pick up for return for my full refund, am i within my 14 days return policy and the e mail to the shop,
i have just now e mailed the shop and attached 3 photos of the missing box and tools,

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the watch I purchased if you…

Honestly the watch I purchased if you look on eBay there triple the price what I paid at Bletchley cash converters I wouldn’t hesitate to trust that store Gina advised me the watch quality as I purchased online and true to her word was exactly as Gina described A1 condition also the salesman I spoke to on the phone well done to both of you

13 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Michael Thank you for your review, we are pleased to see you are happy with the service you received from Gina and her colleague,we hope to see you shopping with Cash Converters again soon Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

Great fast delivery and service

Great fast delivery and service from Byker store shields road Newcastle.

14 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Christine,

Thank you for your review we are pleased, your order arrived in a timely manner. We look forward to your next order.

Kind regards,
CCUK customer support team

Rated 1 out of 5 stars

Bought a refurbished laptop that is…

Bought a refurbished laptop that is locked. And clearly not wiped. What else do I need to say

14 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi

Thank you for your review please email customerservices.uk@cashconverters.com in you email can you provide either the name of tyhe store you made your purchase or your order number this starts with PO this can be found on your order/dispatch email, also any communications you have between you and store. Once received this will be sent to the area manager to look into.

Kind regards,
CCUK customer support team

Rated 5 out of 5 stars

Customer service

Daniel was very helpful and straight forward, he’s a cool guy 😎 👌🏽

13 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Bryson Thank you for your review, much appreciated , can you advise which store you are referring too Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

I had not considered Cash Converters…

I had not considered Cash Converters for my purchase until they popped up in an online search.
After further (fruitless) searching I was sold !
Product arrived well wrapped within 48hrs.
Very pleased with the service.
Thanks,
Paul

11 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Paul Thank you for your review, we are pleased to hear you are happy with the service and product you have received from Cash Converters , we hope to see you shopping again soon with us for more bargains Kind Regards CCUK Support Centre

Rated 2 out of 5 stars

Makita SDS Drill -Stock port

Makita SDS Drill -Stock port on line purchase
Drill sells for £117 body only on line
Purchased immaculate Drill and 6AH Battery for £89 #Bargain🥳
Issue with Battery ,will not charge!🥺
Cash converters won’t swap battery or give partial refund , will only refund if everything returns , I’m stuck as want Drill so will take hit on Battery 🪫 just t think it’s poor show from a major company with hundreds of batteries listed in on line shop ?
Andy -in Scotland

8 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Andy,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We would like to clarify that your purchase was made from Cash Generator, whereas we are Cash Converters. Although our names are similar, we are separate businesses with different ownership, policies, and online stores.

At Cash Converters, if an item purchased online is found to be faulty or not as described, our policy is to return the complete purchase, including all accessories, for a full refund. We are unable to offer partial refunds or exchange individual components, as the item is sold as a complete package.Cash Converters stores are independently owned by either our corporate business or franchise partners, but all operate under the same customer service standards and returns policy.We hope this helps clarify the situation, and we recommend contacting Cash Generator directly if you wish to discuss their decision further. Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

good communication

good communication. item dispatched straight away

Telford TF11NE

9 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Thank you for your review , can you advise which store you purchased from , so we can feedback ? Kind Regards CCUK Support Centre

Rated 5 out of 5 stars

Cash Converters Tonbridge

Just purchased an iPad from Cash Converters Tonbridge.
Very helpful staff especially Sebastian the Manager.
When the iPad arrived it was in exactly the condition as described & I am very pleased with it.

Thanks

4 July 2026
Unprompted review
Cash Converters (UK) Ltd. logo

Reply from Cash Converters (UK) Ltd.

Hi Roger Thank you for your review of the Tonbridge store ,we hope to see you shopping with Cash Converters again soon Kind Regards CCUK Support Centre

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