From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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Review summary
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I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
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I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
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Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great help when I needed it
Great help when I needed it
And very understanding of each persons situation
22 December 2025
Reply from Cash Converters Australia
Hi Jai, thank you for sharing this feedback. We’re glad to hear the one-on-one service and mutual understanding made a difference for you.
– Cash Converters Australia.
Very helpful and fast with loans
8 July 2026
Reply from Cash Converters Australia
Thank you Nathan for your kind feedback, we're glad you found our team helpful and the process quick!
- Cash Converters Australia
The staff were amazing
The staff were amazing. The application was effortless and the service was awesome
15 July 2026
Reply from Cash Converters Australia
Hi Penny, thank you for your positive feedback. We're glad we could assist you along the process!
- Cash Converters Australia
Quick reply and great service.
6 July 2026
Reply from Cash Converters Australia
Thank you Heidi, we're glad we could assist you!
- Cash Converters Australia
Was a very easy experience
Was a very easy experience. With staff and filling out the application And very helpful. Great staff with great communication. And understand of what the loan is to be used for. Very happy to do business again in the future. Thank
14 July 2026
Reply from Cash Converters Australia
Hi Patrick, thank you for the lovely feedback. We’re glad to hear the updates throughout the approval process were helpful, and that your repayment schedule feels manageable within your budget. If you ever have questions or need support, our Personal Finance team is here to help.
- Cash Converters Australia
Fast and great communication after I…
Fast and great communication after I submit my online application.
2 July 2026
Reply from Cash Converters Australia
Hi Kalani, thank you for the lovely feedback. We’re glad to hear the updates throughout the approval process were helpful. If you ever have questions or need support, our Personal Finance team is here to help.
- Cash Converters Australia
The time it took to apply was simple…
The time it took to apply was simple and fast. The money was in my account almost immediately.
Just keep it simple for everyone to understand. Thankyou.
6 July 2026
Reply from Cash Converters Australia
Hi Gary, thank you for sharing your experience. It is great to hear the decision came through quickly for you and that the funds arrived shortly after signing!
– Cash Converters Australia
Staff were very helpful and they rush…
Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t thank them enough.
13 July 2026
Reply from Cash Converters Australia
Hi Anuska, thank you for the kind feedback. We're glad our Personal Finance Team could assist you!
- Cash Converters Australia
Helpful stuff friendly easy and fast…
Helpful stuff friendly easy and fast results no waiting games
13 July 2026
Reply from Cash Converters Australia
Thank you for your feedback Manu, we're glad you found the process quick and easy!
- Cash Converters Australia
Fast and good service
Been good experience past years getting loans from cash converters
13 July 2026
Reply from Cash Converters Australia
Hi Ronneth, thank you for your kind feedback! We’re glad to hear that our team has been able to support you over the years. Your appreciation means a lot to us.
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Maria for your feedback, we're glad you found the team helpful!
- Cash Converters Australia
Care
Great customer service as always
Staff polite and treated as a person that matters
Smooth and fast process with application
thank you
6 July 2026
Reply from Cash Converters Australia
Thank you Carol, for your kind feedback about our Personal Finance team. We're glad you found them helpful and genuine!
- Cash Converters Australia
My experience
It was a wonderful experience some to be there for me when I need the financial solutions
I will keep the converters as personal finance solution
I appreciate helpful staff and their support
8 July 2026
Reply from Cash Converters Australia
Hi John, thank you for the positive feedback! We're glad to hear that our Personal Finance team made you feel confident and supported, and that the service was both professional and friendly. We’ll pass your kind words on to the team.
- Cash Converters Australia
Great
Great, really quick. Only issue I had was not being able to get through on a Sunday to the number that called me Sunday morning. Otherwise really happy with everything,
Fast and efficient. Thank You
7 July 2026
Reply from Cash Converters Australia
Thank you for your feedback Michelle, we're glad we could get in touch with you. Glad to hear you found the process to get a loan quick and easy!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Mary, we're glad you found the process to get a loan quick and easy!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Shaun, thank you for your positive feedback!
- Cash Converters Australia
Easy transaction very helpful
7 July 2026
Reply from Cash Converters Australia
Thank you for your feedback Nesli, we're glad you found the process easy!
- Cash Converters Australia
Great service
Great service. Contacted me by SMS to inform to check email of decision. Many follow up emails after approval. No stress.
6 July 2026
Reply from Cash Converters Australia
Hi Tomas, thank you for the lovely feedback. We’re glad to hear the updates throughout the approval process were helpful. If you ever have questions or need support, our Personal Finance team is here to help.
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive review Kim!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Leticia, thank you for sharing your feedback. We’re glad to hear our in-store team could assist and make things easier for you.
- Cash Converters Australia
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