From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
Company replied
I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
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Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from Cash Converters Australia
Hi Stephen, thank you for your positive feedback!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive review Monica!
- Cash Converters Australia
Great service
28 May 2026
Reply from Cash Converters Australia
Thank you Christopher, we're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback David, we're glad you found the process to apply quick and easy!
- Cash Converters Australia
Perfect for my needs
Very quick to assess and contact me.
Very helpful and great over all experience!!!
2 June 2026
Reply from Cash Converters Australia
Thank you Shannon for your feedback, we're glad you found the process quick and the team helpful!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Joy, we're glad you found the process quick and easy!
- Cash Converters Australia
This company doing well for helping…
This company doing well for helping people with happiness and thrilled, iam so proud of cash converters, their communication and the ways they assisted peoples with hardship to make them feel better is very important services.
25 May 2026
Reply from Cash Converters Australia
Thanks John for your positive feedback. We're glad to hear it!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive feedback Setalatala!
- Cash Converters Australia
Star for excellent help me in every way
The star for excellent help me in every way not a drama the lady at goodness store when out of her way
11 May 2026
Reply from Cash Converters Australia
Thank you Stephen, we're glad we could assist you!
- Cash Converters Australia
good almd helpful at all times
31 May 2026
Reply from Cash Converters Australia
Hi Jackson, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
They acheived outcome and results.
28 May 2026
Reply from Cash Converters Australia
Thank you Balmut, we're glad we could assist you!
- Cash Converters Australia
The process was so easy to complete…
The process was so easy to complete online, staff were friendly when needing more information from me.
Thank you again for the approval, I am so grateful
28 May 2026
Reply from Cash Converters Australia
Thank you Alison for your feedback, we're glad you found the process easy and the team helpful!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Maria, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
Quick and Efficient customer service.
28 May 2026
Reply from Cash Converters Australia
Thank you Isaac, we're glad we could assist you along the process!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive feedback Helen!
- Cash Converters Australia
Super Cash Coverters
From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped me through with the application because @ 66 ,some things technology i struggle with. They were kind & patient, thanks Alex.When the approval came through the money was available within the hour.My daughter was traveling to sing in the UK that very evening, as a small part in a festival, 2 in London ,1 in Dublin. Anyway she will pay me back each week, Things got out of hand with airfares doubling, & other variables which all cost extra etc.So in summary : Thanks You ,: & you will be repaid.Robert.
27 May 2026
Reply from Cash Converters Australia
Hi Robert, thank you for the positive feedback! We're glad to hear that our Personal Finance team made you feel confident and supported, and that the service was both professional and friendly. We’ll pass your kind words on to the team.
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Mark, we're glad you found the process to get a loan quick and easy!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Peter, we're glad we could assist you!
- Cash Converters Australia
So quick and easy and replied fast
18 May 2026
Reply from Cash Converters Australia
Hi Cynthia, thank you for your positive feedback!
- Cash Converters Australia
10/10 would recommend...
I had some difficulties applying for another loan after paying out my previous loan, emailed staff about my issue and it was resolved satisfactorily. I've been going through Cash Converters for approx 20 years and will continue to do so...
21 May 2026
Reply from Cash Converters Australia
Thank you Aaron for your feedback and loyalty over the years!
- Cash Converters Australia
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