From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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Review summary
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I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
Company replied
I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
Company replied
Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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These guys are so helpful
These guys are so helpful. When you need extra cash for an unexpected purchase, the staff here were ready to explain all the options available.
28 April 2026
Reply from Cash Converters Australia
Hi Ella, thank you for the kind feedback. We're glad our team could help you, we’ll pass the message along!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Simon, we're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Michelle, we're glad you found the process easy!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Matthew, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
Thank you cash converters I have been…
Thank you cash converters I have been with you since 2022.
I would not go anywhere else. Your company and friendly, professional staff members has always helped me financially when in need.
And once again , cashies, has come through with proficiency and a helping hand.
I have suggested to a few people that cash converters may help .
Thank you
Sincerely
Abigail
29 April 2026
Reply from Cash Converters Australia
Thank you Abbigail for your kind feedback and loyalty over the years! We're glad to hear the team have been able to assist you over the years. – Cash Converters Australia
Terrific helpfulness of staff.
28 April 2026
Reply from Cash Converters Australia
Thank you for your positive feedback Peter!
- Cash Converters Australia
The staff at Mt Gravatt was awesome and…
The staff at Mt Gravatt was awesome and very helpful as well as friendly.Couldn’t have asked for a great service and help with my application.
17 April 2026
Reply from Cash Converters Australia
Thank you Joules for your kind feedback about our Mt Gravatt Personal Finance team. We're glad you found them helpful and friendly, we'll pass the message along!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Ian, we're glad you found the process easy!
- Cash Converters Australia
Good service and great customer care 👌🏻
20 April 2026
Reply from Cash Converters Australia
Hi Ava, thank you for the kind feedback! We’re glad to hear our team made you feel welcome and could assist you.
- Cash Converters Australia
Great service
20 April 2026
Reply from Cash Converters Australia
Thank you for your positive feedback Nigel!
- Cash Converters Australia
Love that I was able to get another…
Love that I was able to get another loan, friendly staff and very helpful
20 April 2026
Reply from Cash Converters Australia
Hi Stengel, thank you for your feedback. We’re glad to hear the service was good. If you ever need to chat with our team about your options, you can reach us on 13 22 74 or through our contact form: https://www.cashconverters.com.au/about/contact-us-now.
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Stuart, we're glad you found the process quick!
- Cash Converters Australia
I have gave only 3 stars
I have gave only 3 stars, this is due to a great experience everytime i have used their services, however since the change in admin & digital platforms being upgraded... all i can say is the incompetence is grand and utterly makes zero sense on applications at times relating to loans...
As an example I'm currently paying off a small loan, as mentioned before I have used the service many times over the years with no issue... but now?
I'm told I can't afford to payback a $200 loan??? Even though said lone would be added to my current loan and my payments would not change at all...
And I mean honestly, $200??? Can't afford it? I make close to 4k a month..
Fix your service before you loose loyal long standing customers...
This will be my last time using your service ever otherwise.
26 April 2026
Unprompted review
Reply from Cash Converters Australia
Hi Michael, we’re sorry to hear you felt you didn’t get enough help.
We always want to try and find the best solution for our customers, and as a responsible lender, we assess each application based on individual circumstances to make sure the loan is suitable and manageable.
We now offer the Cashies Loan, which is a line of credit that lets approved customers access funds up to their approved credit limit. We no longer offer our previous fixed-term small loan products.
If you’d like us to look into your application and understand what happened, please get in touch so we can collect the details we need and address your concerns directly. You can call us on 13 22 74 or fill in our online form here: https://www.cashconverters.com.au/about/contact-us-now
– Cash Converters Australia
Reply from Cash Converters Australia
Thank you Sarah, we're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive feedback Susan!
- Cash Converters Australia
Ballarat online store
I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store.
Her email was very welcoming and very professional, still warm and accommodating.
I called her and decided to purchase the item which she described very well on the phone.
We need more Jo in the customer service world!
22 April 2026
Unprompted review
Reply from Cash Converters Australia
Hi Deb, thank you for sharing your feedback. We’re glad to hear our in-store team could assist and make things easier for you. That is why we offer both online and in-store options, so everyone can choose the way that suits them best!
- Cash Converters Australia
Just a very simple process I don’t…
Just a very simple process I don’t think I’ve been knocked back once thank you very much.
20 April 2026
Reply from Cash Converters Australia
Thank you for your feedback Jared, we're glad you found the process easy!
- Cash Converters Australia
I’m so happy with the cash converter…
I’m so happy with the cash converter staff. They’re service me well, l really appreciated they are service
14 April 2026
Reply from Cash Converters Australia
Hi Robert, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Michelle, we're glad we could assist you along the process!
- Cash Converters Australia
I was in desperate need for cash on a…
I was in desperate need for cash on a very short notice and they where willing to help me straigth away
20 April 2026
Reply from Cash Converters Australia
Hi Megan, thank you for the kind feedback. We're glad our Personal Finance Team could assist you, we’ll pass the message along!
- Cash Converters Australia
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