Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely friendly and knowledgeable team for making dealership visits comfortable, ensuring that every single step of the car selling process remains clear, entirely pressure-free, and remarkably easy to follow from start to finish. Many people deeply appreciate receiving fair valuations and having all their questions answered patiently by exceptionally polite representatives. However, some reviewers mentioned receiving noticeably lower cash offers upon arrival than their initial online quotes had originally indicated. A few people also felt that these unexpected price reductions resulted in a rather disappointing and frustrating overall visit.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and welcoming service during car sales.... See more

Price

Customers consistently note positive experiences with price, reporting that they received fair and reasonable... See more

Service

Consumers find service to be positive, highlighting smooth and professional interactions throughout the... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting an overall smooth and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was brilliant to deal with. No hard sell and he explained everything he was doing. Offered us a good price for our vehicle, better than any of the other buying sites. Had to reduce from the init... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris was really helpful and friendly…

Chris was really helpful and friendly in cash for your wheels in Bridgend today. Answered any questions we had and made the appointment quick and easy. Thank you

12 June 2025
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi Courtney, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Very kind explained everything thurally…

Very kind explained everything thurally big thank you to all the staff highly recommended and even offered me a lift home amazing thank you .

12 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Isabel, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

We were assisted by Chris and his…

We were assisted by Chris and his colleague I forgot his name but they were wonderful and helpful. It was a simple and quick process, Chris explained everything and we were happy…would definitely recommend 👌

12 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Happiness, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Excellent Service in Bridgend

Dealt with Chris at the Bridgend branch in selling our car - excellent service , very helpful and efficient. A seamless experience- Thankyou!

10 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Caroline, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Chris from Bridgend had was efficient…

Chris from Bridgend had was efficient and fair

7 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Shaun, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Chris was amazing with our sale

Chris was amazing with our sale, good communication and helpful. Would definitely recommend!

7 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi , thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 1 out of 5 stars

First online valuation is so far away…

First online valuation is so far away from what your car will really be worth. Knocked £1,400 off the value. Offered us £2,600. With a promise of “Offer stands until the weekend” we had a think about it. Wanted a quick sale so went back the next day. To be basically told, we didn’t fully complete the valuation, so cause of that, we’ll knock another £800 pound off, so offer was £1,800. Can’t do their jobs properly. Every valuation is false until you get paid by the looks of it. First guy we dealt with was great and friendly tbf. Couldn’t make the next day. Guy on the phone was a plonker, sounded like a plonker, and is a plonker. Laughing behind the phone at me cause they failed to do their promise and do their jobs right. I.e. do the full and proper valuation. Some look like they’ve had a good experience, mine was a joke. Every day and person is different. So you make the decision :)

4 June 2025
Unprompted review
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Reply from Cash For Your Wheels

Hello Mr Wall

Sorry you were not happy with our service.
As discussed with your partner , we rely on the honesty from our customer first, before we carry out a HPI check on vehicles at the completion of a purchase agreement. In this case you hadn’t told us the car had been in a recorded accident. (Your partner didn’t understand why, as you did know about it). This is why the initial offer was changed at the purchase point.
Good luck in selling your car.

Kind Regards

Cashforyourwheels

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful, honest and made the process smooth. Good fair sale.

26 April 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 1 out of 5 stars

Waste of time

Booked an appointment 2 weeks prior, had reminder email day before, got child care sorted and husband took time off work so we could go to the appointment and noone there. I tried ringing and left a voicemail. After that, they forwarded me to voicemail after half a ring, clearly avoiding the call on purpose. Absolutely furious. Terrible. Avoid (Bristol - Almondsbury branch)

17 April 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi,

Apologies for this. We have had staff illness and have tried to call you to let you know. We have also emailed you to the email address you provided.
Kind regards

George (customer relations)

Rated 5 out of 5 stars

Great experience

Great experience, friendly people, got everything sorted in minutes

4 April 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 1 out of 5 stars

Rude and unprofessional

Booked an appointment a couple of days in advance, based on a favourable quote on the website. Appointment was confirmed by email. Drove 60 miles to the location and the agent wasn't there. Phoned them to be told that they are no longer buying EVs. No phonecall, email or text beforehand to advise me in the meantime.

Rude and unprofessional. Avoid at all costs

EDIT:
In response to the reply, No, there was no missed calls or communication of any kind, and I was told on the phone by the agent that they were not currently buying EV's despite the website quoting for them. Following on from dealing with these cowboys I went to a more established and professional company (Arnold Clark) and had a far better experience

2 April 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi,

I have looked into this and we have sent you an email and tried to call you numerous times on the phone number provided. We do buy EVs but the prices on them are volatile at the moment.

Kind regards



George (customer relations)

Rated 5 out of 5 stars

Dealt with Chris from Bridgend

Dealt with Chris from Bridgend. He was quick, fast and although we didn't get the valuation we wanted, he did make the process pain free.

22 March 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi James, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Chris at the Cardiff Branch was very…

Chris at the Cardiff Branch was very helpful and knowledgeable. Excellent service. Would highly recommend them

22 March 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Chris, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Chris from Cardiff very friendly and…

Chris from Cardiff very friendly and knowledgeable. Dealt with us quickly and on time.

10 March 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Julie, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Chris was great

Chris was great. Great from start to finish

28 February 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Paul, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Bridgend branch

Recently dealt with Chris at Bridgend, the price was lower than quoted online which was expected and a fair price agreed. There was no pressure and the process was well explained, money paid into my bank before 6pm the next day.

26 February 2025
Unprompted review
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Reply from Cash For Your Wheels

Hi Jack, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Good people service

Good people service, very friendly - Chris from Bridgend.

25 February 2025
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

Rated 1 out of 5 stars

Absolutely pathetic was given a online…

Absolutely pathetic was given a online price of £2350 drove the car over 45mins to get to bridgend, the guy took the car out for a drive come back and and offered £600 due to back door not opening from outside (cable has come away from handle)

Was a couple in before us who also walked out when their valuation dropped over £1200

Total piss take i wouldn't recommend any1 to go there to sell your car

22 February 2025
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, We are sorry that you were not happy with the price offered for your vehicle. We wish you good luck in selling your car for the price that you want.
Kind Regards

CFYW

Rated 5 out of 5 stars

Excellent

Excellent
Friendly staff and a very fair price

22 February 2025
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi Mr Sampson, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.

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