It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
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Company details
- #5 of 39 best companies in Business insurance company
- #23 of 177 best companies in Insurance broker
- #1 of 2 best companies in Key Man Insurance Company
- #18 of 54 best companies in Life Insurance Agency
- #3 of 13 best companies in Personal Insurance Company
- #1 of 1 best companies in Shareholder Protection
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah just saved me a lot on my policy…
Hannah just saved me a lot on my policy and a better offer. Quite satisfied with her service, nice, patient, followed through to help me get a better policy at cheaper rate. Thanks Hannah @ Caspian Insurance
24 February 2026
Unprompted review
Reply from Caspian Insurance
Hi Mchael,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Nathan Smith - Great advisor.
Nathan Smith -
Did a great job and really stuck with me when I went away compared and came back.
I really felt like he had a lot of knowledge and my best interests at heart. Thanks for finding me the perfect relevant life cover.
24 February 2026
Reply from Caspian Insurance
Hi Sim,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Really easy to talk
Really easy to talk, and also keen to answer any questions I had.
20 February 2026
Reply from Caspian Insurance
H Sharon,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Customer service was excellent
Customer service was excellent. Very efficient and explained everything thoroughly.
19 February 2026
Reply from Caspian Insurance
Thanks for leaving us a 5-star review! We really
appreciate you taking time out of your day to leave us a review.
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen to you.
Joshua
Caspian Customer Care Team
Excellent customer service from Scott
Scott explained everything thoroughly and was very helpful.
19 February 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a 5-star review!
It is great to hear you feel reassured in knowing you have a life insurance policy in place.
Joshua
Caspian Customer Care Team
Information was simple to understand…
Information was simple to understand and the advisor was very helpful. He also took time to understand our requirements and discuss in detail.
13 February 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a 5-star review!
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Joshua
Caspian Customer Care Team
Amazing service
Amazing service! Carl was friendly and knowledgeable and didn't try to sell me things I didn't need.
18 February 2026
Reply from Caspian Insurance
hank you for taking the time to leave us a 5-star review!
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Joshua
Caspian Customer Care Team
Experience
Experience, dedicated and kind, well informed and patient to explain all the details.
18 February 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a 5-star review!
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Joshua
Caspian Customer Care Team
From start to finish was brilliant…
From start to finish was brilliant service by Scott
17 February 2026
Reply from Caspian Insurance
Thanks for leaving us a 5-star review! We really
appreciate you taking time out of your day to leave us a review.
Thank you for selecting Caspian Insurance to protect your loved ones
Joshua
Caspian Customer Care Team
I had a fantastic experience dealing…
I had a fantastic experience dealing with Mishel Jeena who was an absolute pleasure to talk to and extremely helpful. She went above and beyond to help find the perfect fit for me and my business. Highly recommend
16 February 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a review!
It’s always great to hear our customers are happy with their life insurance policy.
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen to you.
Joshua
Caspian Customer Care Team
Efficient service
Efficient service, regular check-ins, responsiveness from Kajal who was dealing with my aplication. Overall application process was rather smooth and stress free.
10 February 2026
Reply from Caspian Insurance
Hi Renata,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Alexandre,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Caring and personalised
I was made aware of what my current plan entails and what I can get better. Adviser worked with me to compile cover for a price I was happy with.
11 February 2026
Reply from Caspian Insurance
Hi Laura,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Excellent support from Robyn
Excellent support from Robyn – she really knows her stuff!
I had a fantastic experience with Caspian Insurance, specifically thanks to Robyn Nicholls. She provided a very clear, detailed explanation of Pay Protection, breaking down the fine print so I knew exactly what was covered.
Robyn’s communication was helpful and professional throughout. She made it incredibly easy to choose the right plan for my needs without any pressure. Her customer obsession and dedication to getting it right are clear. Thank you, Robyn, for making a complex process so simple.
11 February 2026
Reply from Caspian Insurance
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service.
We hope you have peace of mind knowing that if the worst were to happen to you, your loved ones would not suffer financially.
Joshua
Caspian Customer Care Team
Nathan provided excellent service and…
Nathan provided excellent service and gave clarification on all queries which were easily understood.
11 February 2026
Reply from Caspian Insurance
Thanks for leaving us a 5-star review! We really appreciate you taking time out of your day to leave us a review.
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen to you.
Joshua
Caspian Customer Care Team
I’ve had this policy for a few years…
I’ve had this policy for a few years now; i have to say excellent customer service… responsive and helpful. Special thanks to Ren.
11 February 2026
Unprompted review
Reply from Caspian Insurance
Hi Rajkiran,
We are so glad you are happy with our service. Thank you for your 5-star review! We're happy Ren was able to help you sort your trust out.
Josh,
Caspian Customer Care
Great Service and a competitive quote!
Really helpful and professional. Made the whole experience easy
9 February 2026
Reply from Caspian Insurance
Hi Paul,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Fantastic
Fantastic. The service was amazing and a great price at the end. Made me feel like a valued customer and I would and will recommend then
10 February 2026
Reply from Caspian Insurance
Hi Samuel,
It is great to hear you feel reassured in knowing you have a life insurance policy in place.
Reneiss,
Caspian Customer Care Team
They didn’t force me to take anything
They didn’t force me to take anything, went over what I had already and could add onto if needed.
9 February 2026
Reply from Caspian Insurance
Hi Daisy,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
I had a great experience with Caspian…
I had a great experience with Caspian Insurance. The adviser was professional, patient, and made the whole process of setting up my Relevant Life Insurance quick and stress‑free. Everything was clearly explained, and the communication was excellent from start to finish. Highly recommended!
5 February 2026
Reply from Caspian Insurance
Hi Louis,
Thank you for taking the time to leave us a 5-star review!
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
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