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Castleberg Outdoors Reviews 

5,239
•
TrustScore 5 out of 5

4.9

Outdoor clothing and equipment shop
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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing an exceptional level of satisfaction. Customers frequently praise the fast, prompt delivery services, highly competitive prices, and the broad range of quality outdoor products. Buyers also deeply appreciate the very helpful communication, completely smooth ordering process, and the careful packaging that ensures safe transit. Some reviewers were not happy with the sizing of certain items, noting that specific products did not fit properly and required returns. Despite these occasional sizing challenges, consumers consistently found that the customer support team handled exchanges quickly and efficiently to resolve their problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality and items... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times and prompt... See more

Price

Users consistently describe positive interactions with price, highlighting that items are offered at very... See more

Service

Customers consistently report great satisfaction with the service, highlighting speedy, helpful, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the simple, smooth, and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed fo... See more

Rated 5 out of 5 stars

Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had de... See more

Rated 5 out of 5 stars

Very competitive prices and super helpful. Nothing was too much trouble. I felt a valued customer. I can’t recommend them highly enough and was so happy with their service and delivery times that I re... See more

Rated 5 out of 5 stars

I always buy Darn Tough socks as stockists a rare in this part of the country. Price is always competitive and I like to support Independent shops where I can. Delivery was fast and left in a safe... See more

Company details

  1. #7 of 93 best companies in Outdoor clothing and equipment shop
  2. #9 of 80 best companies in Camping Shop
  3. #14 of 589 best companies in Clothing Shop
  4. #4 of 37 best companies in Running Shop
  5. #9 of 217 best companies in Shoe shop

Written by the company

Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.

Castleberg Outdoors Details

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(5,239)

378 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent price and service

Excellent price and service! Ordered online and by the end of the same day the item had been dispatched. Kept informed of each stage of the process. Item received extremely quickly and was excellent quality.

23 July 2026
Rated 5 out of 5 stars

Outstanding service!

I ordered a pair of shoes and unfortunately the fit was not great so I wrote to them for a return. The response was immediate, the process was straightforward and the refund prompt.
They lived up to their great service promise. Will recommend wholeheartedly.

15 July 2026
Rated 5 out of 5 stars

First rate experience

Excellent service. The shoes were sent very quickly. Sadly they weren't quite right for me and I had to return them. Castleberg confirmed the refund in less than a day after receiving them back, a level of service that puts the big online retailer that I often use to shame. I wouldn't hesitate to recommend Castleberg and really hope to use them again in future.

13 July 2026
Rated 5 out of 5 stars

Gets my vote

Wow first time I’ve purchased from Castleberg Outdoors and I will buy from them again super fast postage and great price
Thanks

11 July 2026

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