Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
Company replied
Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
Company replied
Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The worst service I ever got
The worst service I ever got! We are an interior design firm and will never work with you again. You are just a shame for our industry.
15 April 2026
Unprompted review
Reply from Castlery
Hi there,
Thank you for sharing this with us. We’re sorry to hear about your experience, especially given the impact this may have had on your work as an interior design firm.
We understand there was a delay in processing the exchange request, particularly after the order had already been confirmed. We also hear you on the back-and-forth communication, and this is not the level of service we aim to provide.
That said, our team has since moved the exchange forward, and the sofa in the correct orientation should be arriving soon. We truly appreciate your patience as we work to make this right.
Delivery guy was efficient
Delivery guy was efficient, completed task very quickly. Bed frame looks sturdy, upholstered finish looks modern and chic.
15 April 2026
Unprompted review
Reply from Castlery
Hi Ng,
Thank you for sharing this with us.
We’re glad to hear the delivery was handled efficiently, and it’s wonderful that you’re enjoying both the build and the modern look of the bed frame.
Prompt service and answered my inquiry…
Prompt service and answered my inquiry exactly. Nurul was great
16 April 2026
Unprompted review
Reply from Castlery
Hi AI,
We really appreciate your feedback. It’s wonderful to know your inquiry was answered clearly and that Nurul was able to assist you in a helpful way. We’ll definitely make sure she sees your kind words.
Vincent dining table set from Castlery
We bought a vincent dining table with a bench and couple of chairs. Although the table was 180cm and bench 150cm long, bench could not tuck in. We ended up replacing the bench with another set of chairs. The team took a restocking fee which was expected. Unfortunately the website did not explicitly mention that the bench would tuck and even though we did our best to get a smaller bench , the only way to learn it only after assembly so disappointed by that. But evetually the chairs were replaced at the dining set price. For that I am very thankful to their customer care specialist Wahidah who was friendly supportive and im sure had to overcome a few obstacles to do the right thing for the customer.
Quality of the table and chairs is impeccable.
17 April 2026
Unprompted review
Reply from Castlery
Hi Biju,
Thank you for your thoughtful message. I’m sorry the original setup wasn’t the right fit for your space, but I’m really glad our team was able to guide you through the adjustment and arrive at a better solution together. I’ll pass your kind words to Wahidah. She’ll be very happy to hear this. It’s also great to know you’re enjoying the quality of your set.
Seriously friendly and attentive service
Ain the Customer Experience Specialist who helped me was friendly and thorough in addressing my concerns. It was actually me who made an error in measurement when I ordered, but she took care of the problem without giving me a difficult time. She arranged to halt the shipment of the incorrect item, and reordered the new one -- Making sure she kept me in the loop the whole time. She then arranged for the refund due me, and followed up by sending me the credit memo and accounting information. A really lovely person and refreshing service experience!! Stephanie
15 April 2026
Unprompted review
Reply from Castlery
Hi Stephanie,
I truly appreciate you taking the time to write this. I’m glad Ain was able to guide you through everything smoothly and make the changes feel effortless for you. Your feedback will definitely mean a lot to her, and I’ll make sure it’s shared.
Thurga = A+
Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in my house is under 150lbs. Thurga did a great job keeping me updated throughout the replacement process, and I was also emailed every step of where Castlery was in helping replace my broken chair. I appreciate the quick and thorough assistance. Great job, Thurga!
16 April 2026
Unprompted review
Reply from Castlery
Hi Melissa,
Thank you for your thoughtful message. I’m sorry again for the trouble with your chair, but I’m really glad you felt well supported and informed along the way. Your appreciation will mean a lot to Thurga, and I’ll make sure she receives it.
On time delivery
16 April 2026
Unprompted review
Reply from Castlery
Hi Marcus,
That’s great to hear it. I’m really glad everything arrived right when expected and the delivery went smoothly for you.
The delivery guys ware very kind and…
The delivery guys ware very kind and very nice .
14 April 2026
Unprompted review
Reply from Castlery
Hi Catalin,
Really happy to hear that. It sounds like the delivery team looked after everything well for you, which is exactly what we hope for. I’ll make sure your feedback reaches them.
Will def buy from Castlery again
I recently purchased the Sloane Sideboard from Castlery and overall I’m very happy with my purchase. The piece looks beautiful in my space and feels like great quality for the price.
There was a small scuff on one of the doors when it arrived, which was a bit disappointing at first. However, the customer service more than made up for it. I spoke with a representative named Ain, who was incredibly friendly, helpful, and accommodating. She quickly arranged to send me a wood marker to easily cover the scuff, which I really appreciated.
Mistakes can happen, but it’s how a company handles them that matters—and Castlery handled it well. Great product and excellent customer service!
10 April 2026
Unprompted review
Reply from Castlery
Hi Christy Ortega,
Thanks for your review. We’re delighted to hear that you’re happy with your Sloane Sideboard and that it looks great in your space. We’re sorry to hear about the small scuff on arrival, but glad Ain was able to step in and provide a quick and helpful solution for you.
It’s always our aim to support our customers promptly and make things right when issues arise, so it’s wonderful to know you felt well taken care of. We truly appreciate your kind words and support, and we hope you continue to enjoy your new piece for years to come.
Customer service
I had a scheduling issue with group shipping and Castlery cleared it up for me in a timely fashion and i really appreciate that.
15 April 2026
Unprompted review
Reply from Castlery
Hi Rob Giannese,
We’re glad to hear our team was able to quickly resolve the scheduling issue with your group delivery. Making the process smooth and keeping things on track is exactly what we aim for, so it’s great to know you felt supported. We truly appreciate your feedback and look forward to assisting you again in the future.
My couch order arrived stained and…
My couch order arrived stained and damaged from the delivery, but customer service was able to help very quickly and help to fix the issue,especially Qistina. Would order from Castlery again but I do think they should package their orders better because the item barely fit in the box to start with
10 April 2026
Unprompted review
Reply from Castlery
Hi Christina,
We’re very sorry to hear that your couch arrived in less-than-perfect condition, and we completely understand how disappointing that must have been. This is not the experience we aim to provide.
We’re really glad to hear that Qistina and our customer service team were able to step in quickly and help resolve the issue for you. We’ll be sure to share your kind words with her. We also appreciate your feedback regarding the packaging, this is very helpful and will be shared with our team for review and improvement.
We’re grateful for your support and hope your new couch brings you comfort and enjoyment moving forward.
Delivery men were very helpful thank you
Delivery men were very helpful thank you
13 April 2026
Unprompted review
Reply from Castlery
Hi Pauline Kirwan,
We’re glad to hear our delivery team was helpful and made your experience a positive one. We really appreciate your kind words and support, and we look forward to assisting you again in the future.
Amazing showroom, great customer service
Extremely welcoming and cosy showroom with very patient sales assistants from diverse backgrounds roaming around ready to help. Some associates appeared to be less knowledgeable about the products but they made attempts to get answers quickly.
The delivery booking system is done though an online calendar, the service team's response is super prompt and they went the extra mile to help me with a request. Thank you!
13 April 2026
Unprompted review
Reply from Castlery
Hi CY Lim,
Thanks for your review. We’re glad to hear you had a welcoming and comfortable experience in our showroom, and that our team was patient and ready to assist throughout your visit. It’s also great to know our service team was able to support you promptly and go the extra mile to help with your delivery request.
We appreciate your honest feedback regarding product knowledge in-store, and we’ll be sure to share this with our team for further improvement and training. Your input helps us do better, and we truly value it.
Aslinda provided excellent customer service!
Aslinda provided excellent customer service! I felt comfortable expressing concerns and following-up as needed because Aslinda was kind and courteous throughout our entire interaction. Aslinda was thorough in resolving any issues and did a great job of keeping me appraised of the status. She was wonderful to work with.
10 April 2026
Unprompted review
Reply from Castlery
Hi Jess,
Thanks for your feedback. We’re so glad to hear that Aslinda provided you with such a positive experience and made you feel comfortable throughout the process. It’s great to know she was able to support you with care, clarity, and consistent updates while working through your concerns.
We truly appreciate your kind words and will be sure to share your feedback with her. We’re always here whenever you need us again.
Customer service rep to the rescue!
I was initially concerned with purchasing such an expensive sofa because of the customer service reviews. I was really hoping I would buy the couch and never have to reach out with an issue. I ran into a small issue after several months of owning the couch and crossed my fingers I wouldn’t be a customer having to write a poor reviews. I was so happy and surprised when I presented the issue (the velcro getting stuck to the fabric cushion covers and causing the fabric to become damaged) and Danniel was immediately incredibly helpful! They responded quickly and took the time to thoroughly and thoughtfully address the issue I had. I am really grateful for their support & am excited to have a new cushion cover on its way soon! I also LOVE my couch and get so many compliments on it.
14 April 2026
Unprompted review
Reply from Castlery
Hi Celia Johnson,
Thanks for your review. We’re truly glad to hear how much you’re enjoying your sofa and that it continues to receive so many compliments, that’s wonderful to know. We also appreciate you sharing your experience after initially feeling unsure, and we’re especially pleased that Danniel was able to support you promptly and thoughtfully when the issue came up.
It’s great to hear the matter was addressed smoothly and that a replacement cushion cover is on the way. We’re always here to help, and it means a lot to know you felt well supported throughout the process.
Defective part and weeks of back-and-forth to try to resolve with customer "service"
⭐⭐ — Still Awaiting Proper Resolution: Delivery Failure, Defective Part, weeks-long ordeal (will update if / when fully addressed by Castlery)
I ordered a $1,700 bed and paid for White Glove assembly to ensure a smooth transition during a cross-country move. The delivery was delayed from the originally scheduled date, which I worked around. However, when the assembly team arrived, they discovered a critical structural component was missing from Castlery. They had to leave the bed half-finished, rendering our primary bedroom unusable and leaving us without a place to sleep. We all expected the correct part would be rush delivered, but it has been over a week and we're still going back-and-forth with the company to fix this.
The recovery process has been the most frustrating and disappointing part of our experience with Castlery. I have spent a week in email exchanges just trying to get what I already paid for as a customer. Castlery initially tried to frame fulfilling my original order (bed + assembly) as some sort of "compensation" for their error, and then later offered a $100 voucher to their site—a self-serving gesture that feels disrespectful.
For a brand that prides itself on DTC service and solid products, the lack of a proactive resolution and attempt at goodwill is surprising. I can see on BBB that they've had such issues before with defective parts, and I'm frustrated they haven't been more on the front foot in making this right with me. This has so far been my worst experience with a furniture company, online or brick-and-mortar.
I hope to be able too recommend Castlery in the future, but until they make this right, I unfortunately cannot.
In reply to Castlery's comment below: 386300944
5 April 2026
Unprompted review
Reply from Castlery
Hi Joy,
Thanks for reaching out and sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and stressful this must have been, especially after investing in a new bed with White Glove assembly. Having an incomplete delivery and your bedroom left unusable is certainly not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
We also understand your concerns regarding the delay in resolution and communication. This is not the level of support we aim to provide, particularly in situations that require timely attention.
However, I’m glad to see that one of our dedicated representatives has been in touch with you and that a mutual resolution has been reached. The replacement bed is currently being arranged, and we hope this will restore your experience with us.
Thank you again for your patience, and we truly appreciate the opportunity to make things right.
Excellent customer support
Enna was very prompt in responding to all my questions
11 April 2026
Unprompted review
Reply from Castlery
Hi Rasika,
Thanks for your review. We’re glad to hear that Enna was prompt and responsive in addressing your questions. Providing timely and helpful support is what we strive for, and it’s great to know it made a difference in your experience. We’re proud of our team and hope to assist you again in the future.
Beautiful designs and great quality
Beautiful designs and great quality pieces. Our household has ordered multiple staple pieces and not been disappointed a single time.
The only issue I had was with the application of my first-time buyer discount code not working. I reached out, and Hazwani on their support team was very helpful in getting the problem solved!
10 April 2026
Unprompted review
Reply from Castlery
Hi Jye,
We’re delighted to hear that you’ve consistently enjoyed our designs and quality across multiple purchases; it means a lot to us to be part of your home.
We’re also glad Hazwani was able to step in and help resolve the issue with your first-time buyer discount smoothly. Providing supportive and efficient service is exactly what we aim for, and we’ll be sure to pass on your kind words to her.
We truly appreciate your continued trust in Castlery and look forward to serving you again.
Crescent dresser and nightstands
From start to finish purchasing was extremely easy. Very clear and precise with no hidden fees. Between purchase and delivery was less than a week. Delivery was precise and very kind. Made sure we looked at pieces and give the ok before they left. Everything came already assembled and packaging was easy and packed very well. Extra bonus not having to deal with any styrofoam! Would definitely recommend to anyone looking. Furniture is exactly as you would hope. Very well made and crafted.
13 April 2026
Unprompted review
Reply from Castlery
Hi Juanita,
Thanks for your review. We’re delighted to hear your experience was smooth from start to finish and that everything from ordering to delivery met your expectations. It’s great to know the delivery team took care in ensuring everything was in order before leaving, and that the setup and packaging made the process even easier for you.
We’re also glad the quality and craftsmanship of your furniture lived up to what you were hoping for. We truly appreciate your recommendation and support; it means a lot to us.
Reply from Castlery
Hi Laura,
We’re glad to hear your questions were all answered and that you had a smooth experience. Our team is always here to help and ensure you feel supported throughout your journey with us.
We appreciate your feedback and look forward to assisting you again in the future.
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