Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
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Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
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Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
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Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extraordinary quality and customer service !!
I ordered a new DR table and 4 Austen chairs ! Chairs of my dreams (my architect dad has the same chairs back in the 1950’s- and I could not believe my incredible luck finding them here !!)
A couple chairs were missing the leveler / floor glides - and Petricia at Castlery was SO amazing in her assistance to rush them to me before an upcoming move!
Quality is superb and the customer service even better!!! Thank you !!!
14 April 2026
Unprompted review
Reply from Castlery
Hi Kim Holmberg,
Thanks for your review. We’re so delighted to hear how much you love your new dining table and Austen chairs; what a special connection to your father’s design, and we’re thrilled you found something that resonates so meaningfully with you.
We’re also glad Patricia was able to step in and help quickly resolve the missing floor glides ahead of your move. It’s great to know everything came together smoothly and that both the quality and support exceeded your expectations.
We truly appreciate your kind words and are so happy to have been part of your experience.
I bought the Dawson couch in white two…
I bought the Dawson couch in white two years ago. While it’s very comfortable and looks great, it’s been difficult to maintain. The material peels easily, and although I was told the covers are fully machine washable, that turned out not to be true, they were damaged after just one wash. Unfortunately, I ended up replacing the couch because of these issues. The customer service was also very disappointing, and I eventually gave up trying to resolve the problem. It’s frustrating to have spent nearly $4,000 on this couch, and I wouldn’t recommend it. Very sad because the looks this couch.
13 May 2025
Unprompted review
Reply from Castlery
Hi Maria Alvarado,
Thank you for reaching out and sharing your feedback with us.
We’re truly sorry to hear about your experience with the Dawson sofa, and we understand how disappointing this must feel, especially after a significant purchase. We appreciate your frustration regarding the fabric's performance over time.
Pilling can occur with regular use on upholstered fabrics and is a common characteristic rather than a defect in quality. It can typically be managed easily using a fabric shaver or lint remover.
For care, the covers are designed to be machine washable. We recommend using cold water on a gentle cycle, tumble drying on low heat, and cool ironing if needed. Dry cleaning is also suitable. To help maintain the fabric condition, please avoid bleaching or harsh chemical treatments.
Your satisfaction is very important to us. Please keep an eye out for a follow-up email from help@castlery.com, as our team would be happy to assist you further.
Thank you for your patience and understanding; we appreciate the opportunity to support you with this.
Delivery went smoothly and was timely
Delivery went smoothly and was timely. Arrived earlier than expected. We are impressed with the quality of the table.
13 April 2026
Unprompted review
Reply from Castlery
Hi Deb B,
thanks for your review. We’re glad to hear the delivery went smoothly and even arrived earlier than expected. It’s great to know you’re impressed with the quality of your table as well. We appreciate your support and hope you enjoy your new piece for years to come.
Shalinee was very understanding and…
Shalinee was very understanding and helpful
12 April 2026
Unprompted review
Reply from Castlery
Hi Anan,
We really appreciate you sharing this with us! We’re so glad to hear Shalinee was understanding and helpful throughout your experience. It means a lot to know you felt well supported, and we’ll be sure to pass your kind words on to her.
Great Support After Customer Feedback
Some things didn't go to plan, but after a few phone conversations, it was a great feeling that I was being listened to.
The bed that I ordered was what my daughter wanted for her 18th Birthday present. The Dawson storage bed looked great on the web site, functional and practical.
Even though I wasn't the easiest customer, I have to give Castlery extremely satisfying credit for addressing my concerns and they acted upon it. That is what Customer service is all about. And that's all that I wanted and gave me full trust in the company and that I was in good hands.
My daughter is totally over the moon with her new bed. My review says it all, and I am a totally satisfied customer of Castlery now. Because they listened, took action and gave incredible customer service. The customer care team on the phone were very helpful, courteous and very understanding.
I cannot recommend more highly the customer service I received from Castlery, and I will be shopping there again.
I paid for the White Glove treatment and the delivery team did an awesome job setting up the bed. They were very helpful, courteous and a job well done on a very busy schedule.
2 April 2026
Unprompted review
Reply from Castlery
Hi Craig Sawyer,
Thanks for your feedback. We’re sorry to hear that your experience didn’t start off as smoothly as expected, but we’re really glad our team was able to step in, listen carefully, and work with you to get things resolved. We understand how important this purchase was as a special birthday gift for your daughter, and it’s great to hear she’s so happy with her new Dawson storage bed.
We truly appreciate your patience throughout the process, and we’re pleased we were able to reach a mutually agreed solution that worked for you. It’s always our goal to make things right when challenges come up and ensure you feel supported along the way.
We’re glad everything has come together well in the end, and we hope the new bed brings your daughter lots of comfort and enjoyment.
Good returns process
Our Seb dining set arrived well packaged and communication was very fast and regular.
Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great at collecting and refunding this (big thanks to Tarmizi). They even let us keep the free cutlery set which helped soften the £60 collection fee! (free delivery)
Such a shame they don't do it in a lighter, more natural colour or we'd have exchanged it instead
12 April 2026
Unprompted review
Reply from Castlery
Hi Duncan Mackenzie,
Tthanks for your review. We’re sorry to hear that the colour of the Seb dining set didn’t quite suit your space. We understand how important it is for furniture to match your home perfectly. That said, we’re really glad our team was able to support you throughout the process and that Tarmizi could assist with a smooth collection and refund. We’re also happy we were able to reach a mutually agreed solution so you’re left feeling supported and satisfied overall.
We truly appreciate your kind words about our communication and service. Feedback like yours means a lot to the team. While we may not always have every variation available, we’re always exploring new styles and features, so do keep an eye on our future collections, as you might find something you love.
We’re glad we could help and hope to welcome you back to Castlery again in the future.
The bed I ordered had a broken part so…
The bed I ordered had a broken part so I was initially bummed, however after contacting support they arranged a repair technician to come out and attempt to fix. He determined a new part was needed so Castlery sent a replacement to my house. This process took about a month with all the scheduling however the customer support team kept me up to date with the process.
Now that the bed is build we are very pleased the look and quality of it.
25 February 2026
Unprompted review
Reply from Castlery
Hi Doug,
Thanks for your review. We’re really sorry to hear that your bed arrived with a broken part, and we completely understand how disappointing that must have been initially. We appreciate your patience while the issue was being resolved and coordinated with our support team and technician.
We’re glad we were able to arrange a repair visit and subsequently send a replacement part to get everything resolved for you. It’s great to hear that our team kept you updated throughout the process and helped make things smoother for you.
Most importantly, we’re delighted that now your bed is fully set up and you’re pleased with both its look and quality. Your satisfaction means a lot to us, and we truly appreciate your understanding and support.
The whole experience was easy
The whole experience was easy. I am a designer with a lot of moving parts happening at the same time. Castlery had the exact table design and dimensions I needed to complete this project. Ordering online was simple and the delivery team was fantastic.
10 April 2026
Unprompted review
Reply from Castlery
Hi Lorinda,
Love hearing this from a designer juggling so many moving parts! We’re so glad your Castlery table was exactly what you needed, especially with the right design and dimensions to bring your project together. It’s great to know the ordering process was smooth and our delivery team made a strong impression too. Really appreciate you choosing Castlery and sharing your experience.
Arrived Broken - Poor Quality Control
I ordered a table and chairs for $2200. When the table arrived, the leaf was broken. The wood was cracked through. Because of the manner in which the table was packaged, it was clear that the table was packaged and shipped broken - this did not happen in transit.
Castlery offered me $100. When I asked for a bit more, as $100 seemed nominal for a broken piece of wood, they said they would void the warranty.
I would not order from Castlery again.
2 April 2026
Unprompted review
Reply from Castlery
Hi there,
Thanks for your review. We’re truly sorry for the disappointment and frustration this has caused, especially after receiving your dining table in a damaged condition following your investment in your space. We completely understand how upsetting this must feel, and this is not the experience we want for you.
Please rest assured that your case is being taken seriously, and our dedicated team is currently reviewing it to support you and work towards a fair resolution. We really appreciate your patience and the opportunity to make this right.
Thank you again for your patience and understanding.
A very good outfit
All round good. website could be better, the offer sign up free this that and the other could be clearer. Web font is a a touch on the over elegant swirly, which in someways adds to the quality vibe, but in someways makes you think is this a bit American naff . However! The furniture arrived ahead of time and it's very very nice. and the packaging is pure art. gotta be the best attention to packaging detail I've ever experienced. it felt a bit wrong, ripping it open. Also, it comes in boxes, which based on years of Ikea type trauma and disappointment made me feel afraid, but no need to panic, simple easy instructions and quality fixtures that just work.
10 April 2026
Unprompted review
Reply from Castlery
Hi Paul,
Thank you so much for sharing such a thoughtful and detailed review with us! We really appreciate your honest feedback about the website and sign-up clarity, it’s helpful for us as we continue improving the Castlery experience.
We’re so happy to hear your furniture arrived earlier than expected and that you’re loving it! The fact that the packaging felt like a “work of art” truly made our day, and we totally get that mix of hesitation and excitement when opening boxes after past flat-pack experiences.
It’s wonderful to know the assembly was simple and everything came together smoothly. Your kind words mean a lot to us at Castlery.
Customer Service so patient
I made a purchase for a beautiful sofa that I feel in love with but honestly it was a bit impulsive. I hadn’t thought through the measurements well enough. After multiple iterations and emails with Tvya, I eventually decided that I needed to cancel and rethink. Tvya was so wonderful and understanding and quickly initiated the refund. I will be back as soon as I plan the layout a little more thoroughly;). Thanks!
11 April 2026
Unprompted review
Reply from Castlery
Hi Molly,
Thank you so much for sharing your experience with us! We really appreciate you taking the time to walk us through your journey. We’re so glad Tvya at Castlery was able to support you with patience and understanding, and help you get the refund sorted quickly and smoothly.
It’s completely understandable to pause and rethink when planning your space, and we’ll be here whenever you’re ready to come back. Your kind words mean a lot to us.
Reply from Castlery
Hi Lena,
Thank you so much for your review!nWe’re really happy to hear you’re enjoying your Castlery pieces and that the quality and quick delivery made a great impression. Your support means a lot to us.
Siti at Castlery
Siti at Castlery was absolutely fantastic to work with! The entire process of getting a replacement part for our couch was seamless and stress-free. From the start, Siti was incredibly responsive, helpful, and proactive in ensuring everything was handled efficiently.
Not only did Siti assist with ordering the correct replacement part, but also went above and beyond to coordinate a technician to come out and install it properly. Everything was handled smoothly, and the repair was completed without any issues.
We truly appreciate the attention to detail and excellent customer service throughout the entire experience. Thank you, Siti, for making this such an easy and positive process! Highly recommend working with them.
10 April 2026
Unprompted review
Reply from Castlery
Hi Malika,
Thank you for sharing your experience with us.
We’re so glad to hear everything was taken care of from arranging the correct replacement part to coordinating the technician visit, and that Siti was able to support you so attentively along the way. We truly appreciate your kind recognition of her effort!
Amazing from start to finish luv this…
Amazing from start to finish luv this brand
9 April 2026
Unprompted review
Reply from Castlery
Hi Radhmes,
We truly appreciate you sharing this. It makes us so happy to hear that your experience with us has been smooth and enjoyable throughout!
Excellent and Responsive Customer Experience
Ain was a total professional and a pleasure to work with. We went back and forth multiple times and came to a very reasonable outcomes. I would highly recommend Castlery because of the products, and now, because of their customer service.
10 April 2026
Unprompted review
Reply from Castlery
Hi Jesse,
This truly made our day. Thank you so much for sharing your experience, and we’re especially glad to hear Ain was able to support you throughout the process. We’ll be sure to pass your kind words on to her.
Terrible
Terrible, terrible company!! Delivery process is diabolical and worst customer service I have ever experienced!! Avoid at all costs!!
10 April 2026
Unprompted review
Reply from Castlery
Hi Kevin,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the repeated delivery attempts and the frustration this has caused, especially after selecting Guaranteed Time Delivery to help ensure a smoother experience within business hours.
While we work closely with a third-party delivery partner and delivery timing is not always fully within our control, we completely understand your concerns regarding how this has unfolded.
That said, we’re glad that the rescheduling has now been successfully arranged and that your delivery can proceed accordingly.
We sincerely apologise for the inconvenience caused and truly appreciate your patience as we worked through this. If there’s anything further we can assist you with, please don’t hesitate to reach out; we’re always here to help.
I have ordered items from castlery the…
I have ordered items from castlery the quality is amazing, and their support chat is great if there are any issues. Fantastic company
9 April 2026
Unprompted review
Reply from Castlery
Hi Andy,
Thank you so much for sharing this. We’re really happy to hear your experience has been a good one, from the quality of your pieces right through to our support team!
Punctual and efficient delivery, great products
Punctual and efficient delivery, great products
10 April 2026
Unprompted review
Reply from Castlery
Hi Mayank,
That’s so lovely to hear. We’re really happy everything arrived smoothly and that you’re enjoying your pieces. It means a lot to us!
Best customer courtesy exchange
Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled everything from the price difference to coordinating pickup and delivery, and kept me updated at every step. The whole process took about two weeks and was completely painless. Really impressed with how Castlery handled this. Five stars for Alvin especially - dude genuinely cares.
9 April 2026
Unprompted review
Reply from Castlery
Hi Ramsey,
Thank you so much for this wonderful feedback. We’re really pleased to hear the exchange process went smoothly and that everything was taken care of from start to finish. It’s great to know Alvin was able to support you so well and make the experience a positive one overall.
We truly appreciate your kind words and are so happy it all worked out for you!
Experience
It was easy and wait, the delivery was right on schedule, get to pick which date work the best for me to get the sofa delivered. Delivery was seamless, quick and about 20 mins for them to assemble.
8 April 2026
Unprompted review
Reply from Castlery
Hi Rad,
Really appreciate your feedback. We’re so glad the delivery worked out well for you and that having the flexibility to choose your preferred date made it even more convenient. It’s lovely to hear the team was able to get everything set up quickly and smoothly.
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