Castlery Reviews 

5,831
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,845 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful design of the furniture, noting that items arrive securely packaged and look lovely in their living spaces. Consumers also deeply appreciate the friendly and professional staff who go above and beyond to provide exceptional support, making daily interactions pleasant and productive. However, some people mentioned experiencing communication issues regarding delivery dates, alongside occasional delays or receiving items that arrived damaged. A few customers also noted frustrating wait times and extended back-and-forth interactions when trying to resolve missing parts or arrange product exchanges.

What people talk about most

Product

Users describe positive interactions with product, noting that items are very stylish and beautifully made.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth scheduling and... See more

Staff

Customers expressed great appreciation for the staff, frequently noting that representatives are helpful,... See more

Customer service

Consumers find customer service to be exceptionally helpful and responsive when addressing inquiries and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product is just beautiful - lovely leather and seems very well made. The delivery team that got a very large corner sofa into the room, unpacked, assembled, then moved it around til it was perfec... See more

Company replied

Rated 5 out of 5 stars

The team was on time, courteous, did not damage any other furniture, even wore shoe covers (I dont wear shoes in the house), and made sure to remove all the boxes and packing materials. Although th... See more

Company replied

Rated 5 out of 5 stars

Had such a lovely experience with Bbhavanisha regarding an order! 😊 She was really friendly, helpful and patient. It’s always nice when you get someone who genuinely wants to help and doesn’t make... See more

Company replied

Rated 5 out of 5 stars

After waiting patiently until it arrived in Australia, the bedside tables finally arrived home. They are exactly what I was hoping for, built solidly and look lovely in their space in our bedroom. T... See more

Company replied


Company details

  1. Home Furniture Shop

About Castlery

Written by the company

Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.

Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.

With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,831)

1,825 reviews in the last 12 months

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Rated 5 out of 5 stars

I had not heard of Castlery before so…

I had not heard of Castlery before so had some hesitation in ordering something that would be hard to return ( a full size bed frame).
I decided to chance it because I just loved their selection and found exactly what I wanted at the right price.
It arrived much earlier than expected and I was able to do 90% of it myself. I am a 74yo retired nurse. The only thing that required 2 people was just moving the entire frame to the place I wanted it. The bed is beautiful and all pieces fit together perfectly.
The only drawback I found was that the directions weren’t clear enough for me. I like the piece’s themselves numbered or lettered so I don’t have to keep referring back to the beginning diagrams. It’s a minor problem but I think worth mentioning.
Anyway I enjoyed the whole experience and will be buying from you again.

Sincerely,
B R

28 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Betsy,

Thank you for giving Castlery a chance! 😊 We’re so glad you found the perfect bed frame, that it arrived earlier than expected, and that the final setup looks beautiful in your space. We also appreciate your note on the assembly instructions, and we’re happy to hear it didn’t take away from an otherwise positive experience. We look forward to welcoming you back again!

Rated 5 out of 5 stars

Had a great experience with Castlery

Had a great experience with Castlery. Products were as shown on the website and delivery was very smooth. Two guys helped assemble the desk and bed quickly and helped dispose of my furniture.

1 June 2026
Unprompted review
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Reply from Castlery

Hi Chris,

We really appreciate you sharing this! 😊 It’s great to hear your Castlery order arrived as expected and that the team made assembly and furniture disposal hassle-free. So glad everything came together smoothly! 💛

Rated 5 out of 5 stars

The Tan France collection is everything and so much more

I was browsing the Tan France collection and it was a great experience. The website was easy to navigate and looking at all the other great stuff that Castlery has to offer. I’ll be back to due more shopping.

23 August 2026
Unprompted review
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Reply from Castlery

Hi Jason Herman,

Thank you for the lovely review! 😊 It’s great to hear you found the Castlery website easy to explore and enjoyed browsing the Tan France collection. We’re looking forward to having you back! ✨

Rated 5 out of 5 stars

Excellent customer service.

The Castlery staff / website were very responsive to my enquiries regarding a specific product and, while I am yet to purchase, I would have great confidence in engaging with and recommending their business to others.

29 August 2026
Unprompted review
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Reply from Castlery

Hi Meg,

Thank you for sharing such thoughtful feedback! 😊 We’re delighted to hear our Castlery team and website were helpful and responsive throughout your product research.

We truly appreciate the confidence you’ve placed in us and your willingness to recommend Castlery 💛

Rated 5 out of 5 stars

Hafiza did a great job helping me and…

Hafiza did a great job helping me and she was understanding.

29 August 2026
Unprompted review
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Reply from Castlery

Hi Eileen,

This is what a great customer experience means to us, feeling heard, understood, and genuinely cared for. 💛 We’re so glad Hafiza could be there for you and make your experience a little easier. We’ll be sure to share your kind words with her!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience with Castlery’s support team! Senna was incredibly kind, helpful, and responsive throughout the process. She made everything easy and pleasant. Thank you so much, Senna, for your wonderful help! 🤍✨

29 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Nurlana,

Thank you for the lovely review! 🤍✨ We’re so glad Senna made your Castlery support experience feel easy, warm, and well supported with kind and responsive service.

Rated 5 out of 5 stars

Tarmizi was very helpful!

Tarmizi was very helpful in providing the specific dimensions of the item I was asking about. Very patient and very detailed in breaking it down for me.

28 August 2026
Unprompted review
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Reply from Castlery

Hello Melissa,

Thank you for the lovely feedback! 😊 We’re glad Tarmizi could provide the detailed information you needed with patience and care. We truly appreciate you choosing Castlery!

Rated 5 out of 5 stars

Literally the best experience with…

Literally the best experience with castlery. Had a package show up damaged from transportation and tarmizi went above and beyond to help me get it taken care of. Cannot recommend this brand enough. Everything I’ve ordered has been 10/10 quality. 🥰🥰🥰

28 August 2026
Unprompted review
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Reply from Castlery

Hello Charleigh,

Thank you for the amazing review! 🥰 We’re so glad Tarmizi was able to help get things sorted and turn the experience around. It means a lot to hear that everything you’ve ordered from Castlery has been a 10/10 for quality. We appreciate the recommendation!

Rated 5 out of 5 stars

Good experience and nice products

28 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Adam,

Thank you for the lovely feedback! 😊 We’re glad you had a good experience with Castlery and enjoyed our products.

Rated 5 out of 5 stars

Couldn’t be happier with my purchases.

Navigating the site was easy. Great descriptions, accurate information. Delivery was easy to set up. Packaging was secure and well done. The only complaint would be when they packed the legs to the table they put the box inside the shelves and it did rub a little of the finish off. I contacted Castlery and the made every effort to satisfy me and we got that handled. I would recommend a purchase from them and I’ll be purchasing more items in the future.

29 May 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Patrick F.,

Thank you for the thoughtful review! 😊 We’re glad your Castlery experience was smooth from browsing to delivery, and even happier that our team could help address the concern with the finish. We truly appreciate your recommendation and look forward to welcoming you back for your next piece!

Rated 5 out of 5 stars

The company that delivered the…

The company that delivered the furniture came when they said they would and communicated with me throughout. On the day of delivery I received a message stating the time window they would be there and a text message when they were 10 minutes away. The drivers placed the furniture inside and were polite, friendly and respectful.

22 August 2026
Unprompted review
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Reply from Castlery

Hi Belinda Broadus,

Thank you for sharing such a detailed experience! 😊 We’re glad our delivery partner kept you updated and made the whole process feel easy and well organised.

We truly appreciate you choosing Castlery 💛

Rated 5 out of 5 stars

Delivery men were responsible and…

Delivery men were responsible and respectful. Great experience and I love my new living room!

27 August 2026
Unprompted review
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Reply from Castlery

Hi Kelyn,

Thank you so much for sharing your experience! 😊 We’re delighted to hear our delivery partner was responsible and respectful, and even happier that you’re loving your new living room!

Wishing you many cozy moments with your Castlery pieces 💛

Rated 5 out of 5 stars

Thurgashini was the best chat yet

Thurgashini was the best chat yet! she helped me with two problems quickly and precisely always repeating my r equest so she was certain to help me. These are usually difficult, this was easy and she got it right the first time. I would give her 10 starsz if I could.

27 August 2026
Unprompted review
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Reply from Castlery

Hi Gay Kapplinger,

This is the kind of customer experience we love to hear about! 🥹✨ We’re so happy Thurgashini could turn two tricky requests into a smooth, easy experience, with everything taken care of right the first time.

We’ll definitely be passing along your 10-star-worthy shoutout to Thurgashini. She’s going to love this one! 💛

Rated 5 out of 5 stars

Balvinder was responded promptly and…

Balvinder was responded promptly and was very well educated and kind with his response.

27 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Shanee,

It’s always wonderful to hear when our team can make a customer’s experience a little easier 💛 Thank you for recognizing Balvinder’s prompt, thoughtful, and knowledgeable support! We’re so happy you felt well taken care of.

Rated 5 out of 5 stars

Loges was extremely helpful and nice

Loges was extremely helpful and nice! She was also quick and very responsive.

26 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Suzeth,

Great products deserve an equally great experience ✨ Thank you for recognising Loges for her warmth, responsiveness, and care. We’re so proud to have her as part of our team, and we’ll be sure to share your kind words with her. Here’s to making every customer interaction feel just as thoughtful 🤍

Rated 5 out of 5 stars

thanks Bbhavanisha!

27 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi KK Wee,

Always happy to help! We’re so glad Bbhavanisha could support you, and we’ll be sure to share your kind words with her. 🤍

Rated 5 out of 5 stars

★★★★★ Exceptional Service and Quality!

★★★★★ Exceptional Service and Quality!

I am thoroughly impressed with both the quality of Castlery’s furniture and their standout customer care. Their pieces strike the perfect balance between modern style, functionality, and durability.

A special shoutout goes to Bavani, who assisted me with my order. Customer service can make or break an experience, and Bavani went above and beyond. They were incredibly patient, professional, and genuinely did their best to accommodate all of my requests with a wonderful, positive attitude.

It is rare to find a company that matches beautiful design with such dedicated human support. Highly recommend Castlery, and a huge thank you to Bavani for making the process so seamless!

27 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Barbara,

Thank you so much for such a thoughtful review! 🤍 It means the world to us to hear that you’re loving both the quality and design of your Castlery pieces.

And a very special thank you for recognising Bavani. We’ll be sure to share your kind words with them, knowing that their patience, care, and positive spirit helped make your experience seamless will mean so much.

Beautiful furniture is only part of the experience. We believe the people behind it matter just as much, and we’re so grateful to have been part of your journey. Thank you for choosing Castlery and for recommending us! ✨

Rated 5 out of 5 stars

Bying it online without seeing it first…

Bying it online without seeing it first was tricky, but I'm really happy with everything including the delivery.

27 August 2025
Unprompted review
Castlery logo

Reply from Castlery

Hi Ellis,

Thank you so much for sharing your experience! 😊 We know ordering online without seeing a piece in person can feel like a bit of a leap, so we’re especially happy to hear your Castlery purchase exceeded expectations, right down to the delivery.

Your feedback means a lot to us! 💛

Rated 5 out of 5 stars

Best experience

I am incredibly impressed with everything about Castlery. I get compliments with the dining table and chair I purchased.

From quality and reliability of the furniture, to delivery and customer service interaction. Dealing with after sales issues has been easy thanks to the prompt attention of the team. Esp thanks to Aslinda for prompt correspondence.
Keep it up team!

27 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Customer,

Thank you so much for sharing such a thoughtful review! 😊 We’re delighted to hear your Castlery dining set is getting so many compliments, and that our team could make your experience smooth from purchase to after-sales support.

A special thank you for recognizing Aslinda too. We’ll be sure to share your kind words with her and the team!

Rated 5 out of 5 stars

The shipping was quick and easy

The shipping was quick and easy. I live in a rural area and when I first ordered from castlery they were charging a lot for shipping. But I'm happy they used FedEx and the price for shipping was significantly less!

23 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Lorine,

Thanks so much for the lovely feedback! We’re happy to hear your delivery was quick and hassle-free, and that using FedEx helped make the shipping cost much more manageable. We’re glad this made ordering with us a little easier! ✨

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