The product is just beautiful - lovely leather and seems very well made. The delivery team that got a very large corner sofa into the room, unpacked, assembled, then moved it around til it was perfec... See more
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Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Castlery Inc 931 10th ST Modesto CA, 95354, United States
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I had not heard of Castlery before so had some hesitation in ordering something that would be hard to return ( a full size bed frame).
I decided to chance it because I just loved their selection and found exactly what I wanted at the right price.
It arrived much earlier than expected and I was able to do 90% of it myself. I am a 74yo retired nurse. The only thing that required 2 people was just moving the entire frame to the place I wanted it. The bed is beautiful and all pieces fit together perfectly.
The only drawback I found was that the directions weren’t clear enough for me. I like the piece’s themselves numbered or lettered so I don’t have to keep referring back to the beginning diagrams. It’s a minor problem but I think worth mentioning.
Anyway I enjoyed the whole experience and will be buying from you again.
Sincerely,
B R

Reply from Castlery
Had a great experience with Castlery. Products were as shown on the website and delivery was very smooth. Two guys helped assemble the desk and bed quickly and helped dispose of my furniture.

Reply from Castlery
I was browsing the Tan France collection and it was a great experience. The website was easy to navigate and looking at all the other great stuff that Castlery has to offer. I’ll be back to due more shopping.

Reply from Castlery
The Castlery staff / website were very responsive to my enquiries regarding a specific product and, while I am yet to purchase, I would have great confidence in engaging with and recommending their business to others.

Reply from Castlery
Hafiza did a great job helping me and she was understanding.

Reply from Castlery
⭐⭐⭐⭐⭐
I had a great experience with Castlery’s support team! Senna was incredibly kind, helpful, and responsive throughout the process. She made everything easy and pleasant. Thank you so much, Senna, for your wonderful help! 🤍✨

Reply from Castlery
Tarmizi was very helpful in providing the specific dimensions of the item I was asking about. Very patient and very detailed in breaking it down for me.

Reply from Castlery
Literally the best experience with castlery. Had a package show up damaged from transportation and tarmizi went above and beyond to help me get it taken care of. Cannot recommend this brand enough. Everything I’ve ordered has been 10/10 quality. 🥰🥰🥰

Reply from Castlery
Navigating the site was easy. Great descriptions, accurate information. Delivery was easy to set up. Packaging was secure and well done. The only complaint would be when they packed the legs to the table they put the box inside the shelves and it did rub a little of the finish off. I contacted Castlery and the made every effort to satisfy me and we got that handled. I would recommend a purchase from them and I’ll be purchasing more items in the future.

Reply from Castlery
The company that delivered the furniture came when they said they would and communicated with me throughout. On the day of delivery I received a message stating the time window they would be there and a text message when they were 10 minutes away. The drivers placed the furniture inside and were polite, friendly and respectful.

Reply from Castlery
Delivery men were responsible and respectful. Great experience and I love my new living room!

Reply from Castlery
Thurgashini was the best chat yet! she helped me with two problems quickly and precisely always repeating my r equest so she was certain to help me. These are usually difficult, this was easy and she got it right the first time. I would give her 10 starsz if I could.

Reply from Castlery
Balvinder was responded promptly and was very well educated and kind with his response.

Reply from Castlery
Loges was extremely helpful and nice! She was also quick and very responsive.

Reply from Castlery
★★★★★ Exceptional Service and Quality!
I am thoroughly impressed with both the quality of Castlery’s furniture and their standout customer care. Their pieces strike the perfect balance between modern style, functionality, and durability.
A special shoutout goes to Bavani, who assisted me with my order. Customer service can make or break an experience, and Bavani went above and beyond. They were incredibly patient, professional, and genuinely did their best to accommodate all of my requests with a wonderful, positive attitude.
It is rare to find a company that matches beautiful design with such dedicated human support. Highly recommend Castlery, and a huge thank you to Bavani for making the process so seamless!

Reply from Castlery
Bying it online without seeing it first was tricky, but I'm really happy with everything including the delivery.

Reply from Castlery
I am incredibly impressed with everything about Castlery. I get compliments with the dining table and chair I purchased.
From quality and reliability of the furniture, to delivery and customer service interaction. Dealing with after sales issues has been easy thanks to the prompt attention of the team. Esp thanks to Aslinda for prompt correspondence.
Keep it up team!

Reply from Castlery
The shipping was quick and easy. I live in a rural area and when I first ordered from castlery they were charging a lot for shipping. But I'm happy they used FedEx and the price for shipping was significantly less!

Reply from Castlery
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