Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
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Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
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Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
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Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed in Castlery
I ordered a bed frame from Castlery, and the experience has been incredibly frustrating. During assembly, none of the parts were labeled as the instructions indicated. After completing 13 steps, I realized they had sent me the wrong piece, making it impossible to finish putting the bed together.
I contacted customer service and provided photos, only to be told they needed to “check internally” and would get back to me. Days went by with no response. When I followed up, they offered to send a technician just to confirm the piece is wrong—but not to fix the issue. Even if confirmed, the technician won’t bring a replacement part; they’ll simply report back so Castlery can “investigate” further.
This level of inefficiency and lack of urgency is unacceptable. Communication has been poor, and the resolution process is unnecessarily drawn out. My mattress has been sitting on the floor for over a week with no clear timeline for a fix. Extremely disappointing customer service.
6 April 2026
Unprompted review
Reply from Castlery
Hi Brandon,
Thank you for sharing this with us. We’re sorry for the disruption this has caused, especially with your bed being unusable and your mattress left on the floor. To give you a bit of insight, as per our warranty, the expert technician visit is arranged not only to inspect but also to help fix and assemble the bed if feasible. If the issue cannot be resolved during the visit, we will move forward with the appropriate next steps based on the report.
That said, we’re glad the technician visit has been arranged, and they will do their best to resolve the issue on-site. Thank you for bringing this to our attention. We really appreciate it and remain committed to doing better.
High quality furniture.Delivery…
High quality furniture.Delivery tracking was good and everything arrived undamaged. We’re very happy with our purchase.
5 April 2026
Unprompted review
Reply from Castlery
Hi there,
Thank you for your kind words 😊
We’re delighted to hear the delivery experience was seamless and that everything reached you safely. It’s wonderful to know you’re enjoying your furniture!
Great communication before and during
Great communication before and during! Would highly recommend !
7 April 2026
Unprompted review
Reply from Castlery
Hi Sneha Mohan,
Thanks for your review. We’re so glad to hear that our communication made a positive difference both before and during your experience. Keeping our customers informed every step of the way is something we truly value. We appreciate your recommendation and are delighted to have supported you.
Joseph King Bed
We are very happy with our Joseph King Bed which was delivered yesterday. The delivery guys were excellent with good communication re date & time. Also Rubini(Customer Experience Specialist) was excellent resolving the delivery issues of our mirror.
8 April 2026
Unprompted review
Reply from Castlery
Hi Christine Smolders,
Thanks for your review. We’re delighted to hear that you’re very happy with your Joseph King Bed and that the delivery experience went smoothly with clear communication from the team. It’s also wonderful to know that Rubini was able to support you effectively in resolving the mirror delivery issue. We’re proud of our team for delivering a seamless experience, and we hope you continue enjoying your new pieces in your home.
Easy sales process - good result
Jeevitha was great as a sales representative. I had a query before my first purchase and I was helped through the process calmly and with confidence.
5 April 2026
Unprompted review
Reply from Castlery
Hi Charlie,
Thank you so much for sharing your experience with us! We’re so glad Jeevitha could guide you through your first purchase calmly and confidently. It’s wonderful to hear you felt supported, and we truly appreciate your kind words, they mean a lot to our team in Castlery!
Great experience with Castlery’s…
Great experience with Castlery’s customer support!
I had missed applying a coupon during checkout, but the team was incredibly helpful in resolving the issue. A special thanks to Dahnihntah for quickly processing my refund and making the whole experience smooth and hassle-free.
Really appreciate the prompt and professional support—this definitely reinforces my confidence in shopping with Castlery!
8 April 2026
Unprompted review
Reply from Castlery
Hi Nagendra,
Thank you for your wonderful review! We’re delighted our Castlery team could help sort out your coupon issue smoothly. A special shoutout to Dahnihntah for handling your refund quickly and making everything hassle-free. We’re thrilled to hear this reinforced your confidence in shopping with us, your kind words mean a lot to the whole Castlery team.
Shalinee has been great.
7 April 2026
Unprompted review
Reply from Castlery
Hi Diana,
Thank you for sharing your experience with us! We’re so happy to hear Shalinee has been great and able to help. Your kind words mean a lot, and we’re thrilled she could make your experience enjoyable with Castlery!
Great product! Delivery issue.
I’m very satisfied with the product. Although I had an issue with the delivery, Shalinee, the experience specialist, was incredibly helpful and processed my refund quickly. They were great!
27 March 2026
Unprompted review
Reply from Castlery
Hi Barbara,
Thank you so much for your review! We’re glad to hear you’re happy with your Castlery product. It’s wonderful that Shalinee could help sort out the delivery issue and process your refund quickly. Your kind words mean a lot, and we’re thrilled we could make things right for you
Exceptional service from Rubini – A stress-free experience!
I recently ordered furniture through Castlery, and I cannot recommend them enough, 10/10 experience
specifically thanks to Rubini in the support department. Choosing between two different sofas was a big decision for me, and Rubini was incredibly patient, allowing me the "grace and space" to go back and forth between options without any pressure.
Beyond the decision-making process, the team was seamless with order confirmation, adjustments, and even accommodating my delivery window preferences. To top it off, they honored a price reduction policy within 7 days of my order without any hassle. It’s rare to find a company that balances professional efficiency with genuine kindness. I felt valued throughout the entire process!
7 April 2026
Unprompted review
Reply from Castlery
Hi Eli,
Thank you so much for sharing your experience! We’re so happy Rubini at Castlery could guide you through choosing your sofa without any pressure and make the decision feel effortless. It’s great to hear everything, from order adjustments to delivery timing and the price reduction, went smoothly. We’re thrilled you felt valued every step of the way
Great delivery drivers went above and…
Great delivery drivers went above and beyond!
7 April 2026
Unprompted review
Reply from Castlery
Hi Julia,
Thank you for sharing your experience with us! We’re so happy our delivery partner went above and beyond to make everything smooth. Your kind words mean a lot, and we’re thrilled you’re enjoying your new furniture.
Amazing support when I needed help with…
Amazing support when I needed help with getting an order quicker. The team was so helpful and responsive. Love the furniture we have purchased in the past from you all and this experience reinforced that! Thank you
7 April 2026
Unprompted review
Reply from Castlery
Hi Troy,
Thank you so much for sharing your experience with us! We’re thrilled our Castlery team could help get your order sorted quickly and make everything smooth and easy. It’s wonderful to hear you’ve loved your past purchases too, and we’re so glad this experience reinforced that. Your support and kind words mean the world to us.
Customer service was outstanding
Customer service was outstanding. We spoke to someone over the phone on the Easter weekend and emailed them late Monday night about our purchase and changing our dispatch date. Rubini emailed me back early Tuesday morning, and then a follow up email within the next hour to have everything sorted for us, to suit our needs! Thank you Rubini!
7 April 2026
Unprompted review
Reply from Castlery
Hi SJB,
Thank you so much for sharing your experience with us! We’re thrilled to hear Rubini went above and beyond to help with your dispatch date so quickly, even after the Easter weekend. It’s wonderful to know everything was sorted smoothly and suited your needs perfectly. Your kind words mean a lot to Rubini and the whole team at Castlery!
Great customer service
Great customer service. They were able to help me with an order that was mistakenly input in the wrong orientation. They helped quickly and effectively
7 April 2026
Unprompted review
Reply from Castlery
Hi Darren,
Thank you for sharing your experience with us! We’re so glad Castlery could quickly fix the order mix-up and make everything hassle-free. It’s great to know our team could help you get exactly what you needed, and we really appreciate your kind words
Punctuality
Delivery on time. Men were friendly n accommodating n were careful in owners furnishings. Cabinet doors were slightly out of alignment, men trying their best to get aligned, though they’re not as skilful.
7 April 2026
Unprompted review
Reply from Castlery
Hi Jansen,
Thank you for sharing your experience with us! 😊 We’re glad our delivery partner was friendly, accommodating, and careful with your furnishings. We appreciate your patience with the cabinet doors and know they did their best to get everything aligned. Your feedback is really helpful, and we’re happy you received your furniture on time 💛
Nadia was very helpful answering all my…
Nadia was very helpful answering all my questions thank you!
6 April 2026
Unprompted review
Reply from Castlery
Hi Veronica Perez,
We’re so glad to hear that Nadia was able to assist you and answer all your questions. Providing clear and helpful support is exactly what we aim for, and it’s great to know it made your experience a smooth one. We’ll be sure to share your kind words with her.
Incredible delivery and setup
Incredible delivery and setup. Totally white glove. And very high quality furniture.
6 April 2026
Unprompted review
Reply from Castlery
Hi Jenn R,
Thanks for your review. We’re delighted to hear that your delivery and setup experience met the White Glove standard and that you’re happy with the quality of your furniture. Providing a seamless and premium experience is what we strive for, and it’s great to know it made a strong impression. We truly appreciate you sharing this with us.
Easy and fast delivery
Easy and fast delivery! Put it in our bedroom, called before they arrived, and just friendly delivery guys.
6 April 2026
Unprompted review
Reply from Castlery
Hi Yez Strunk,
Thanks for your review. We’re glad to hear your delivery experience was smooth and efficient. It’s great to know the team kept you informed with a call ahead and made the whole process easy with their friendly service. We hope you’re enjoying your new piece in your bedroom.
Absolutely love this bed
Absolutely love this bed, it is so beautiful and sturdy! A little hard to lift for the storage but there’s so much space to keep things
6 April 2026
Unprompted review
Reply from Castlery
Hi Brittany,
Thanks for your review. We’re so glad to hear you love your bed and that it’s both beautiful and sturdy; great to know the storage space has been useful too! We appreciate your feedback on the lifting mechanism and will be sure to share it with our team as we continue to improve. It’s wonderful to know it’s found a place in your home.
Very expensive and very poor quality
Very expensive and very poor quality. Fabric piling after less than 30 days. Customer service refused return and refund. Strongly recommend against purchasing from this brand. Terrible experience.
6 April 2026
Unprompted review
Reply from Castlery
Hi Margaret Sharemet,
Thanks for sharing your feedback. We’re truly sorry to hear that your experience did not initially meet your expectations.
Fabric pilling can sometimes occur with normal use and is a common, natural phenomenon—it is not an indication of the sofa’s overall quality or durability. A fabric shaver or fuzz remover can easily help remove any pills.
That said, we’re glad we were able to work together and reach a mutually agreeable solution to address your concerns. Your satisfaction is very important to us, and we’re always here to support you if you need any further assistance.
Tarmizi was great helping me out with a…
Tarmizi was great helping me out with a little delivery problem, not an issue it was Easter Monday and responded very quick, 10/10
6 April 2026
Unprompted review
Reply from Castlery
Hi Martin Ridsdale,
We’re delighted to hear that Tarmizi could assist you so quickly and efficiently, even on Easter Monday. Providing fast, helpful support is exactly what we aim for, and it’s wonderful to know it made a difference.
We’ll be sure to share your kind words with Tarmizi; thank you for highlighting their great service.
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