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Castrads Reviews 2,180

•
TrustScore 5 out of 5

4.9

Heating service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design and robust construction. Many people also commend the staff for their outstanding helpfulness, patience, and expertise, making the selection and purchasing process smooth and enjoyable. The delivery service is frequently noted for its efficiency, promptness, and careful handling of items, with many consumers appreciating the clear communication throughout the process. However, some customers also noted issues with delivery, mentioning delays that impacted their schedules and, in a few instances, products arriving in less than ideal condition or with packaging problems. A small number of people also experienced difficulties with product functionality due to manufacturing oversights, specifically concerning painted valve spuds that prevented proper installation.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and exquisite... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, friendliness, and prompt service. Many... See more

Quality

Users describe positive interactions with product quality, consistently highlighting the high quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... See more

Rated 5 out of 5 stars

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... See more

Rated 5 out of 5 stars

Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with... See more

Company details

  1. #16 of 122 best companies in Heating service

Information provided by various external sources

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

The service from Castrads exceeded my…

The service from Castrads exceeded my expectations. I had a problem with the website and thought my original order hadn’t completed so I did it again and ended up creating 2 orders. The sales team spotted it and called me to confirm. Goods arrived on time carefully packaged. I would recommend this supplier to friends and family.

26 May 2024
Rated 5 out of 5 stars

Very happy customers…

From first meeting with Nathan to final installation with Matt and Tom, a first class service. Great communication and quality product. Very happy customers!!

26 April 2024
Rated 5 out of 5 stars

Nicola Marshall & Jo Egerton are Fantastic. Great Service, Great Radiators.

The customer support was excellent throughout the ordering process, with Nicola Marshall and Jo Egerton looking at photos and measurements to help me pick the right radiator size. Delivery was great, although nothing prepares you for how heavy these things are - dragging these upstairs is tough. But now it's installed, I'm dead chuffed, and it'll outlive me, and last for generations. Well worth it.

20 March 2024
Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service. I purchased a beautiful black cast iron radiator over two years ago. I had a small leak a couple of days ago which the plumber identified as an issue with the valve. I called Castrads to order a new valve. The response from Elisheba was first class, she was extremely efficient and polite, a replacement valve arrived within 24 hours, at no charge. I could not be more impressed.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Castrads went above and beyond

Castrads went above and beyond. There initial advice on sizing, colour selection and style was matched by their level of service and speed of delivery. I would have no heistation in recommending them for future projects

30 March 2024

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