I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more
Company replied
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more
Company replied
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more
Company replied
Company details
Written by the company
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Contact info
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4.4
Excellent
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucy was sooo very helpful and an…
Lucy was sooo very helpful and an absolute pleasure ..it makes such a difference speaking to knowledgeable and courteous people..if only everyone was the same..;o)
10 April 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for sharing your experience. We are pleased you had such a positive experience. We will make sure to let Lucy know!
Friendly and Helpful
The people at Catering Appliance are very helpful when looking for products and questions about all aspects of the purchasing and delivery process
9 April 2026
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear. Thank you for sharing. Our goal is to ensure a positive user experience.
Very helpful sales team.
The sales team are really helpful and knowledgeable about their products. Great support, when it comes to arranging deliveries too.
30 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words! We appreciate your feedback and look forward to assisting you again in the future!
Easy-to-use site
Easy-to-use site, delivery says only 2 days, very helpful.
20 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for sharing your experience.
Trustworthy company, recommended
We have ordered several items from CAS. Good service, good communication and the one time we had an issue it was dealt with promptly and efficiently
2 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your continued trust and for taking the time to share your experience. It's especially great to know that when an issue did arise, it was resolved quickly and efficiently. We look forward to working with you again in the future!
Best Supplier by far
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have come across on our journey. Thanks so much, M
18 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words. We’re delighted to hear that you’ve found our team so helpful. That’s exactly the experience we aim to provide every customer.
Great service Great Price excellent…
Great service Great Price excellent customer care and fast delivery !! Very happy
10 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thats great to hear, thank you for sharing your experience.
Textbook perfect handling of an unfortunate situation
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, good communication, helped me out every step of the way. The delay was not their fault and their response to it could not have been better.
17 March 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to share your experience. We’re pleased to hear that Lindsey was able to support you so well throughout the process and keep you updated every step of the way.
We’re sorry again for the delay caused outside of our control, but it’s great to know that our response helped make the situation easier for you.
Reply from Catering Appliance Superstore
Thank you for your kind words
From Lindsey’s great customer service…
From Lindsey’s great customer service to prompt delivery Catering Appliance have been great. Will definitely use them again.
23 February 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind feedback! We’re so pleased to hear that Lindsey’s customer service and our prompt delivery made for a great experience.
We appreciate your support and look forward to working with you again in the future!
True professionals
True professionals - Genuine - Great customer care
- Good communication - problem solving
20 February 2026
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for sharing your experience, it is very much appreciated.
Poor Customer Service
Firstly, I want to say that I have never left a negative review for any business before, but my experience with this company and its customer service has pushed me to do so.
I purchased a commercial oven from CAS, and unfortunately the rubber seal came away within the first 24 hours of use. I contacted the company immediately, only to be told that rubber seals are not covered under warranty. I can understand that position if the seals had failed after a year of use — but not within the first 24 hours.
Both CAS and the manufacturer, Uropa, have insisted that I pay for replacement seals, which will cost approximately £130. I don’t have an issue with the fact that the oven developed a fault — these things can occasionally happen. What I do take issue with is the complete lack of customer service and the expectation that I should pay for a malfunction that occurred within a day of purchase.
It is extremely disappointing that, seven months later, this matter has still not been resolved satisfactorily. I am due to purchase two additional ovens — but based on this experience, I will definitely think before buying them from CAS.
13 August 2025
Unprompted review
Reply from Catering Appliance Superstore
We’re sorry to hear that you feel disappointed with your experience, and we do appreciate you taking the time to share your feedback.
As the retailer, we supplied the oven; however, the warranty and all decisions relating to faults and replacement parts are held directly with the manufacturer. In this case, we raised your concerns with them promptly and acted in accordance with their guidance throughout.
We fully understand your frustration given how quickly the issue with the seal arose. While the manufacturer classifies seals as consumable items not covered under warranty, we continued to liaise with them on your behalf to seek a resolution.
As a gesture to resolve the matter, the manufacturer offered a replacement oven, which was arranged. Following your decision that the replacement was also unsuitable, a full refund was issued.
While we regret that this situation did not meet your expectations, we believe we acted appropriately in supporting you through the process and ensuring a final resolution was reached.
We do value your feedback and will continue working closely with our suppliers to improve the overall customer experience.
Have used Catering Appliance for many years
Have used Catering Appliance for many years. The service is always so friendly and efficient. Which is rare these days. Prices are always competitive too. But the service is the highlight
5 February 2026
Unprompted review
Reply from Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you we will pass this on to our team.
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated
Warranty Scammers
I contacted this company when a wire fell off my washing machine whilst it is under warranty. It's a simple and inexpensive type item but a part specific to the machine. Despite my rights under the Consumer Rights Act I was told I had to pay £300 before they would even schedule a repair. They said their T&C's trumped the law which clearly they don't! Many people won't be able to afford £300 up front and they shouldn't have to. I will be reporting this to Samsung & Trading Standards also. If you buy an item make sure you can afford the repair with them!! It's a SCAM
3 February 2026
Unprompted review
Reply from Catering Appliance Superstore
We’re sorry to hear you’re unhappy and we’d like to clarify the situation for transparency.
This appliance was purchased via a business account, which means the transaction is classed as business-to-business, not a consumer (domestic) sale. As such, the Consumer Rights Act 2015 does not apply to this purchase.
For business customers, repairs and warranty claims are handled in line with the manufacturer’s warranty and our published Terms & Conditions, which were accepted at the time of purchase.
These terms do not override the law but reflect the correct legal framework for commercial purchases.
The charge referenced is a standard call-out and diagnostic fee required to arrange an engineer visit for business warranty claims.
As outlined in our Terms & Conditions, this is refundable or offset where a fault is confirmed as being covered under warranty.
We strongly disagree with the suggestion that this is a scam. We operate transparently and in accordance with UK commercial law and manufacturer procedures.
If you’d like us to review your case again, please contact our customer service team directly so we can assist further.
Fiasco waited all day for a phone call…
Fiasco waited all day for a phone call to confirm delivery time waited until 4:30pm then called to be told they had tried to deliver at 9:30 am terrible customer service
29 January 2026
Unprompted review
Reply from Catering Appliance Superstore
Dear Mr Colley, I am very sorry to hear about your experience, this is most unusual. I have requested further information from you so we can investigate your case.
Reply from Catering Appliance Superstore
That is great to hear, thank you for sharing your experience.
Absolutely terrible delivery service.
Absolutely terrible delivery service.
This has been one of the most frustrating delivery experiences I’ve ever had. The communication was poor from start to finish. I placed my order online, and at no point was it clearly explained that this would be a kerbside-only delivery. I was only informed very close to the delivery time, leaving me with no chance to make proper arrangements.
It is completely unreasonable and unrealistic to expect one person to receive and move a large, heavy freezer from the kerb, especially with such short notice. The fact that this was treated as acceptable is honestly shocking. I’ve ordered large appliances before and have never had an issue like this.
What made the situation even worse was being told I should now pay extra for redelivery, despite the failure being caused by their lack of clear communication. The whole experience caused unnecessary stress, inconvenience, and frustration.
Overall, the delivery process was poorly handled, inconsiderate, and incredibly annoying. This experience has completely put me off, and I would strongly advise others to think twice before ordering if delivery matters to you at all.
22 January 2026
Unprompted review
Reply from Catering Appliance Superstore
Dear Faridat
Thank you for review. We are sorry to hear that you’re disappointed with our delivery process.
I would like to clarify the situation so there is no misunderstanding. All of our deliveries are kerbside delivery only. This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed or during the phone call with our team.
Because the original delivery attempt could not be completed, our courier has charged a redelivery fee.
As a gesture of goodwill — despite the delivery terms being clearly outlined — we have offered to cover half of this cost for you to pay. This means we are absorbing the remaining charge ourselves.
At this stage, the options available are:
• Proceed with redelivery at the reduced charge
• Cancel the order and receive a refund in line with our cancellation policy
Unfortunately, we’re unable to reduce the redelivery charge further, as this is the courier’s cost and not something we control.
Please let us know which option you would like to proceed with so we can resolve this for you as quickly as possible.
Best wishes.
This is a great company
This is a great company.
Super service from very helpful people.
23 January 2026
Unprompted review
Reply from Catering Appliance Superstore
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
I am a very satisfied customer.
When I phoned I was connected through Customer services and Jim sorted out my problem for me quickly.
Rita
23 January 2026
Unprompted review
Reply from Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated. We will let Jim know!
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