Cayman Auto Services Reviews 

517
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic from the first contact through to paying the bill. Friendly, respectful, polite and most of all know their stuff. Diagnostic’s first, followed by a breakdown of what is needed and costs.... See more

Company replied

Rated 5 out of 5 stars

I live over in Jersey channel island and it’s hard to find people with roof experience, so I googled and came up with these guys on the mainland UK,and I’m so glad I did as they have completely ende... See more

Company replied

Rated 5 out of 5 stars

I had problems with My BMW Z4 metal folding roof not operating and getting stuck partly open. I live in north Kent and found out about Cayman autos in Redhill on Z4 websites, and booked my car in f... See more

Company replied

Rated 5 out of 5 stars

Brilliant all round! We live in Devon and couldn’t find anyone to fix roof problem on my c200in the county except a Mercedes main dealer at three times the cost charged by Cayman! Courteous, thorough... See more

Company replied

Company details

  1. Vehicle repair shop

Written by the company

We are the experts in mechanical hood repairs and Cayman Autos is one of a kind in the UK. We will find the most cost-effective and practical solution to the mechanical roof repair on your convertible hood or Panoramic sunroof. We also specialise with water ingress issues. If water is a problem with your convertible roof or sunroof, we will locate the point of entry and carry out repairs to resolve. We have a huge customer base from all over the country and further. We are happy to discuss and suggest options available to you if you are not local to Redhill. Please call to discuss.


Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(517)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you once again Cayman Autos

Thank you once again Cayman Autos, just needed a reset could have been anything No Charge, was so happy with professional honesty left a Tip highly recommended i live in Littlehampton but wont take my car anywhere else, well chuffed Thankyou. Spike Windell

5 May 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Lovely to see you - thank you for your kind review - enjoy the bank holiday weekend!

Rated 5 out of 5 stars

Excellent and prompt service

The staff at Cayman kept me fully informed of my cars issues and what it would take to fix them. They consulted on the work and cost before proceeding and made sure the car was available as soon as possible for me.
They also recommended what I can do further to protect the hard-top roof and seals but didn't get pushy over re-booking. They just advised and left it to me to decide what I wanted to do next.
Excellent service and even if I didn't leave nearby I would bring the car back here for any roof-related servicing or problems.

6 April 2020
Unprompted review
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Reply from Cayman Auto Services

Thank you Mr Withers for leaving your review. Great to meet you - hope you are keeping safe and well !

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, great customer service, fixed my car problem a lot cheaper then the main dealer.

1 April 2020
Unprompted review
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Reply from Cayman Auto Services

Thank you Tracey for your great review

Rated 4 out of 5 stars

They clearly know what they are doing…

They clearly know what they are doing and have seen all problems on all vehicle types. One fixed price for diagnosis then the job was done in a further 2 hours. No parts 'replaced' just 'repaired/adjusted' in my case (BMW 3 series coupe). Cost was over 500 so seemed pricy for the labour involved but I guess this is what you need to pay a specialist medical consultant or a folding roof expert.

30 March 2020
Unprompted review
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Reply from Cayman Auto Services

Dear Peter - Thank you for your kind review.
I have checked the repairs we carried out to your vehicle and you are correct that we carried out a repair without replacing parts, however rest assured this repair does come with a 1 year warranty. I had a look at the price of replacing the part and the part is over £3k - I hope you enjoy your roof (when we are all allowed out!) - Stay safe

Rated 5 out of 5 stars

Excellent all round service

Excellent all round service. Fitted us in at very short notice when our roof stuck open. The fault was found and the issue resolved - very pleased. Nicky on reception was particularly good - very knowledgeable and kept us in touch with progress. Thanks Cayman Autos!

27 March 2020
Unprompted review
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Reply from Cayman Auto Services

Thank you Mr Drew!!

Rated 5 out of 5 stars

Brilliant service from Cayman

Brilliant service from Cayman. Saved a lot of money compared to main dealer and defiantly a better customer service from Cayman. Although the car was needed over night they were quick to inform me of this.

Will definitely use again and well worth the travel and over night stay.

25 March 2020
Unprompted review
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Reply from Cayman Auto Services

Thank you so much for taking the time to leave your review - thank you for your support

Rated 5 out of 5 stars

A very helpful and knowledgeable…

A very helpful and knowledgeable company. My wife has an SLK which suffered from a slight leak from the passenger side roof. After trawling through endless advice from keyboard mechanics and forums, I called Cayman as they came recommended. From the first phone conversation with the helpful staff the car was quickly booked in and the problem diagnosed. I was kept informed all through the process and also advised on the costs involved prior to work commencing.
Problem now fixed with no fuss and I would highly recommend this company.

24 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Dear Mr Skidmore - thank you so much for taking the time to leave your review - great meeting you

Rated 5 out of 5 stars

I have always been impressed by the…

I have always been impressed by the excellent service Cayman cars offers. Not only have they provided a maintenance service, cleaning front and rear drains, along with roof and boot seals, they have also helped me solve a water issue in my EOS Volkswagen convertible, an issue that required drying out the carpets over a number of days and their persistence has been impressive. I highly recommend this company as their communication and attention to detail is remarkable. As a result, I'm not surprised this company is in demand as they provide a rather unique service.

17 March 2020
Unprompted review
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Reply from Cayman Auto Services

Dear Ms Wallace - Thank you so much for taking the time to leave your review - it was great meeting you.

Rated 5 out of 5 stars

Fast and polite service

Fast and polite service. Great communication and an excellent result.
My fixed roof is quieter than ever.

16 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you Mr Morley for taking the time to leave your review!

Rated 5 out of 5 stars

Great company

Great company
Great roof repair

16 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for leaving your review - it is much appreciated

Rated 5 out of 5 stars

What a great company !!!!

What a great company !!!!
Took my 997 Carrera 4s convertible with water ingress problem on a Saturday morning technician took it into the workshop 30 mins later he reappeared with a comprehensive list of issues. Booked the car in work was fully completed to a extremely high standard

16 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you Mr Lee for taking the time to leave your review - roll on summer time !

Rated 5 out of 5 stars

Very good service and work

Very good service. Car mended beautifully – it's been a problem for ages and no one apart from Marcus at Cayman has been able to fix it. Staff polite and all exceedingly smooth. Would recommend.

16 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you Andrea for taking the time to leave your review - great to meet you

Rated 4 out of 5 stars

Courteous and friendly people

Courteous and friendly people, the work has been done well as far as I can see, although one of my windows is behaving erratically now.

Looking forward to actually being able to lower (and raise) the roof when it gets warmer

7 March 2020
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Dear Mr Codling - thank you for taking the time to leave your review. Did you want us to take a look at the windows for you? There will be no charge to investigate this problem? Give us a call and I can get you booked in?

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