EDF Heat Pumps Reviews 675

Unfortunately having had two breakdowns in two weeks on my Airsource Heat Pump installation I have come to right this review regarding the inefficiency of the after sales service.
The false promises of call backs and the constant chasing is draining.
It took two weeks to get engineer to the 1st issue and already 1 week in on 2nd issue and still waiting for a repair date.
Totally frustrating and poor customer after sales service.

From the start, Michaela was superb, and that's an understatement, then Phoebe took over and she was tremendous with both showing empathy when the going got turf with a scumbarg builder! Jacob was great and professional and lastly with Ivo who did the installation. Thankfully, Ivo lived very close by and he was exceptional all the way with emapthy and sympathy as well.

I don't have a heat pump yet, as I am struggling to get approval from my local council, but the experience with EDF so far has been nothing but five star. Especially the design support, technical expertise, clear and transparent communication by Daniel Rabbitt has been exceptional. Far better than any of the other four companies I explored.

They value my time and responded to my queries and concerns.
They also clearly presented the information discussed in writing and were quick to respond in the event of any further queries

From the moment we first made contact we EDF heating (CB heating as was) we found a team that was knowledgeable and helpful. From first discussion through to site visit, design and install the team were courteous and nothing was to much trouble even when small tweaks were required. The install team were professional and tidy and accommodated any issues as they arose. The entire process ran smoothly and we can't thank Ramya and the team enough.

My Journey started in June 2025 with the EDF team who where very helpful and explained the steps and process required to upgrade from my Gas combination boiler to the Ideal HP290 8Kwh Heat pump and Ideal HP Cylinder - PPC210.

The reason I chose Ideal was because of the quality of there equipment and there outstanding technical support after the system has been installed and commissioned.

As mine was a big job including 8 Radiators to replace Cheryl Teall and a team of 5 Engineers and one electrician where on site most of the time doing the work.

Starting on Monday 1st September the team first explained what would be happening and where things where going to go.

1st step was to remove my Old Combination boiler and pipes before capping off the gas.

2nd step was to run the electrics and isolation switch ready for the Boiler and heat pump.

3rd step was to install the Ideal HP Cylinder - PPC210 ready for all the pipes from the heat pump.

4th Step Mount the Ideal HP290 8Kwh Heat pump outside and run the pipes to connect to the Boiler.

5th step while step 4 was been carried out the Plumbers swapped out the 8 Radiators around the house and they tidied up as they went along which was nice to see.

6th Step connect all the new water and heating pipes up as well as insulating them all as they progressed.

7th Step was to connect all the electrics to the Heat pump and Cylinder.

8th Step was to commission the new equipment and bring it all online.

Cheryl Teall and a team where excellent they explained as they progressed and answered all my questions.

The team cleaned up at the end of each day and removed all the rubbish as the job progressed, they where all very polite and would recommend them to anyone getting this sort of work done as it’s a big change on how we heat and get hot water for our home.

As I have Solar and plenty of battery storage it’s a perfect combination for me and now I am fully electric on all my home as well as electric car so no more fossil fuels for me moving forward.

Thanks to EDF and Westwood Plumbing and heating for all there support on a stress free Journey on getting my Heat pump installed I would highly recommend them.

Excellent survey of our property conducted by the EDF Heat Pump Team. The surveyor (Jordan) was courteous and helpful throughout. We successfully worked through the installation particulars, together. I am pleased with the heat loss calculation result, the specified heat pump and the radiator schedule proposal. Good job EDF Heat Pump Team!

EDF Heat Pumps have just completed my installation, and I couldn’t be more impressed with the workmanship and the team.

The tradespeople were excellent from start to finish: plumbers Toby, George, Ollie, and Connor, and electrician Connor. From the moment they arrived, they laid down protective floor coverings and made sure to keep everything tidy, cleaning up after themselves throughout the job.

The copper pipework was crafted with so much care and attention that it genuinely looked like a piece of sculpture — a shame to have to lag it afterwards! The standard of plumbing and electrical work has been superb, and everything has been left in perfect order.

The office team also deserve credit — Jo checked in with me multiple times during the installation to make sure everything was running smoothly and that I was happy at each stage.

Overall, a thoroughly professional and skilled team. Highly recommended.

I have been living with the heat pump over 12 months now and have made significant savings on my previous gas supply for heating. The installation was well handled by CB Heating and its specialist installers who completed the work in 4 days.

I am still trying to get compensation for the tenant, who had her towels used to clear up filthy water from the radiators. This same water was allowed to soak into new fitted carpeting and the cleaning left rings of black marks. There was so much junk left in the bedroom, on the evening of the fitting that the tenant could not even use their bed. No apology or warnings given. Black hand marks were left on door frames and paintwork. Not just little marks that could be wiped away.
The person leading the fitting has left the company. Her communication was awful.
I honestly wish I had not wanted to think of the environment and I had just got a combi fitted for one third of the cost. I am nervous for winter! I put today's date but the fitting was back in March/April!!!!!

Highly rate EDF Heat Pumps for their expertise, knowledge and excellent customer service. Jenny is very professional yet compassionate and understanding of our needs. Our old boiler has broken down and we are without any heating. We are very happy with the EDF quotation and it was a close call but in this instance have decided to remain with our local known Company.

Seamless from start to finish. Really lovely and prompt people. Phoebe kept us up to date with everything. Straight forward process. Neat job. Would highly recommend.

EDF offered excellent service. All communication was informative and we were consulted on every stage. We are really happy with how the installation went with the planning and execution with EDF, designer and installers. Overall excellent management of the installation of our air source heat pump and we would recommend their service.

A year later, pleased with the install! We even had a minor issue with the control panel disconnecting, and they were able to resolve the issue for us over the phone. Thanks, Ramya!

Had a great experience with EDF heat pumps, very knowledgeable and helpful team from start to finish.

The installation was done by Sam and his team from SNT Plumbing & Heating LTD and they did an absolutely fantastic job, finishing everything much faster than anticipated with minimal disruption, couldn’t have gone better.

The heat pump installation went very well and all the process was clear and fairly simple. I barely had to do anything and was well looked after. Thank you.

My Heat Pump installation has just been completed so it is much to early to comment on the functionality or running cost of the system. However the whole process from initial contact and quotation through to start of installation has been very professional with friendly, courteous and helpful staff, including Maxine Wayland, Stephanie Byrne, designer Charles Gillard et al answering my many queries and questions promptly. My installation was not a straightforward one with the design/layout of the property complicating the issue and needing some quite difficult pipe runs in not easy to access locations and 8 large replacement radiators. The installation team led by John Tutill with Mackenzie, electricians Ash and Jack worked extremely hard throughout and kept me informed as work progressed. There were one or two hiccups along the way and the job took longer than expected (80 man hours) but the end result is to my satisfaction. I am a retired Chartered Engineer and a bit of a perfectionist so am usually very on edge when work is being done on my property but I quickly realised that John and team knew what they were doing and I relaxed, although the work rate they put in and the 3 long days left me exhausted and I was only watching! During the installation some unavoidable minor damage was caused but after discussion with John remedial work to my satisfaction was expedited. EDF is my energy supplier and I'm very happy that I chose them to do this job as I was expecting the process to be pretty tortuous; but in the end it has been much less disruptive than I expected and much of that is down to the efficiency and commitment of all those involved. All I need now is some cold weather to ascertain whether the system delivers the benefits I hope for!

Everything was organised perfectly, it all arrived on time and the installation went as planned. Throughout the process my main liaison was Phoebe and the communication from her and the rest of the team was perfect. Couldn't ask for more.

Sam completed our survey for the heat pump today, she was very efficient and explained everything we wanted to know very well, thank you sam

Had air source heat pump fitted , hit a few hitches but Paul from CBHeating was great , never left us without hot water . Phoebe from customer service always kept us well informed