CD Baby Reviews 9,445

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,439 reviews, reviewers had a great experience with this company. Many customers find the platform easy to use and understand, making the process of distributing music straightforward and efficient. People appreciate the clear guidelines for audio and cover art, which helps them prepare their music correctly. The service is often described as fast and supportive, with many users highlighting the helpfulness of the support team. However, some people were dissatisfied with issues related to music not appearing on streaming services or being incorrectly attributed to other artists. There were also mentions of difficulties reaching human customer service and problems with the website's functionality.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing deep frustration and... See more

User experience

Clients share positive opinions on user experience, with many finding the platform easy to use, intuitive,... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction, finding it a solid... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Website

People report ambiguous experiences with the website, with many finding the platform incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

CD Baby offers one thing: distribute your music, and does it well. I can't give 5 stars just yet because my package hasn't arrived, and won't till May 22 (my chosen date). But, for a distributor... See more

Rated 4 out of 5 stars

I love the "pay once, published forever" model. Songs get published fairly quickly and the user experience is intuitive. Frustrating that they don't let you claim your YouTube music artist account any... See more

Rated 4 out of 5 stars

Conform to art practice and artist expectations, helpful and quick reactions, easy to interact app where it is not what you exactly think it is, it could take up to 2 logins to feel confident with th... See more

Rated 4 out of 5 stars

I liked the fact I didn’t have to pay immediately and could keep working on my release before payment, and that it saved. As the distributor for my first release, the info boxes made everything very c... See more


Company details

  1. Music shop
  2. Hobby shop

About CD Baby

Written by the company

Music distribution is about getting your songs in front of the most people possible. That’s why over a million independent creators worldwide use CD Baby to release their music across all major digital streaming platforms like Spotify, TikTok and YouTube Music.

CD Baby makes releasing music affordable— all our distribution services for just a one-time fee of $9.99 per release, whether it's a single or an album. And whenever we add a new digital retail partner, your music catalogue will be delivered to them free of charge.

Many music distributors claim to offer free music distribution but charge additional per-retailer fees, annual subs fees, cancellation fees, and all kinds of hidden add-ons and upsells for additional services. CD Baby has no recurring subscription fees, so you don’t have to worry about us ever taking down your music if you miss a payment (there are no payments!)

CD Baby also offers Mechanical and Digital Performance Royalty collection and Sync Licensing as part of our Boost service, as well as our Stages program for emerging artists. Stages offers a suite of valuable artist services, moving with you as your artist career advances and unlocking new opportunities such as expedited release inspection, DSP playlist pitching, and more.


Contact info

3.9

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

CD manufacturing, customer service poor

Very happy with digital distribution. Not at all happy with CD pressing--WAY too many defective discs, so far the failure rate is over 10%. Also, customer service is nonexistent--you'll wait at least 3 weeks for a response to a query. Would NOT use for CD manufacturing again.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

It was great

It was great! The only confusing part was why, when it came to social media monetization, it wouldn’t let me. Very frustrating as my entire album is 100% original instrumental piano music - which would qualify for monetization. Other than that the process was quick, easy to use, and rewarding! Thanks, Steve

7 May 2026
Rated 1 out of 5 stars

zero customer service, errors that impacted my music launch

CD babies errors and lack of customer service significantly impacted the success of my music launch. They uploaded the wrong part of my song to TikTok and I ran into multiple copyright issues promoting my own music. When I reached out to CD Baby for help with both of these issues, I was given unhelpful AI bots to talk to for an entire week. To this day, nobody has reached out for support. I will never be using them again.

4 May 2026

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