I had a delivery issue, they were very fast to react. They even compensate some of the transport fee. Very efficient as i get the partial refund few hours after.
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There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
I received a email from Damien yesterday about my money that Cdiscount don't want to release. I was asked to fill in the information from and return the form. I did not receive any form, and all... See more
Company replied
My experience with Cdiscount is generally good. It is much better than many e-commerce companies and solves my needs. I am very grateful, but it would be better if some details could be improved.
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
282k reviews
Asks customers to review
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Fast shipping good
18 November 2025
Unprompted review
j'ai pu facilement commander
9 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Steal my money I need to make few days…
Steal my money I need to make few days recharge to get it back.
8 November 2025
Unprompted review
Reply from Cdiscount
Bonjour Patryk,
je vous envoie une demande d'informations pour connaître vos références. Cela me permettra de mieux comprendre votre problème.
À tout de suite,
Damien
Excellent site and choices!!!
Excellent site and choices!!!! I recommend this to everybody
2 November 2025
simple et rapide
2 November 2025
Worst experience ever.
Worst experience ever.
I bought an air frier, they cancel the order and gave me a cupon for the money. I asked for the money instead and now I have to wait 15 days.
NEVER USE THIS WEBSITE
30 October 2025
Unprompted review
Reply from Cdiscount
Hello Mario,
[Update: the transfer has been completed, and customer service has informed you that the maximum processing time is 10 working days. Thank you for your patience.]
--
I apologise for the delay in your refund.
There must be an explanation: a credit to a bank card is usually visible within a few working days.
I am sending you a request for information from this site to find out more: please reply with your order number.
See you soon,
Damien
probleme carte cadeau pluxee
27 October 2025
Reply from Cdiscount
Bonjour Julien,
Mince alors, mais que s'est-il passé ? N'hésitez pas à en dire plus !
Je vous encourage aussi à solliciter le service clients si vous rencontrez un problème pour payer, mes collègues seront ravis de vous aider.
À bientôt j'espère,
Damien
WAY TOO late shipping
I had pre-ordered a product (video game). I had specifically selected "express shipping" (paid more) so it would arrive on time (October 10-13). After my purchase, I was in contact with cdiscount because I wanted to ensure they would ship my product early so it would arrive at the specified time, and their response promised that it would. Unfortunately, NO (it didn't arrive until October 15). My vacation is over, no time to enjoy what I actually work for.
15 October 2025
Unprompted review
Reply from Cdiscount
Hello,
I am sorry to see that the delivery of your order is late, but customer service will be able to find a solution.
I am sending you a request for information from this website to find out more: please feel free to reply, quoting your order number.
See you soon,
Damien
Our laundry machine broke months back…
Our laundry machine broke months back and still have warranty but they wont come fix it. We have called and emailed many times but nothing.
So after this review CD discount responded below the comment asking for further detailes. I dont know if this comment is public. Anyway, we gave more information but they never got back to us. So we had to give up our washing machine as we couldnt take the risk that we bring it to our new home just to continue this process for months more. The machine broke in February, its now November and we have been in contact with CD discount MULTIPLE times. They drag the call and eventually say we have to be in contact to some other place and the number never works. I think they do this just to make it harder so customer eventually gives up, like we did.
We bought a dishwasher at the same time as the washing machine and the dishwasher didnt work at first. It took them 2 months to have someone come fix it. 2 MONTHS for a new purchase. Mindblowing!!
13 October 2025
Unprompted review
Reply from Cdiscount
Hello Isa,
[Update: Customer Service has replied to you in your Customer Area and requested further information regarding the breakdown. Please provide the requested information so that a solution can be found.]
--
I am sorry to hear that you are experiencing a problem with our after-sales service.
I am sending you a request for information from this website so that I can check with customer service: please reply with your order number.
See you soon,
Damien
Deliver FAULTY appliance, REFUSE to fix, send me to BILL COLLECTOR
I ordered a dryer from them. Their delivery service delivered it, connected it and turned it on, BUT DIDNT TAKE OUT THE PACKAGING MATERIAL, and left me with a damaged dryer. I contacted them several times and they either ignored me or told me it was MY fault! As of today I have a broken dryer, and have contacted my card company to dispute.
13 october. I have responded to their request for my information, but do not speak french, so i hope this can be resolved soon
14 october. Thank you for submitting to customer service. I have already sent them two emails, and submitted a complaint through my customer area.
So far i have been ignored with no response. I hope that your message will make them respond to this complaint and correct the problem that was not my fault.
UPDATE 20 OCTOBER….. ZERO RESPONSE FROM CUSTOMER SERVICE….. BROKEN DRYER, NEVER USED, STILL AT MY HOUSE….. IAM BEING TOTALLY IGNORED BY THIS COMPANY AND THEY REFUSE TO TAKE RESPONSIBILITY FOR THEIR ACTIONS….. BEWARE!
UPDATE 9 March
EMAIL FROM BILL COLLECTOR!
INCREDIBLE
They never responded to my numerous complains, nor did they communicate with me in ANY WAY about this matter! This borderlines on criminal deception!
They delivered a broken dryer in OCTOBER, refused to remedy or even respond to my complaints, and now
They send my account to a law firm. There are threats of a large fine.
Perhaps this is discrimination, as I am here on a visa?
I will be seeking assistance from EU authorities in this matter shortly.
1 October 2025
Unprompted review
Reply from Cdiscount
Hello,
[Update: I have forwarded your feedback to customer service, who will respond to you directly in your Customer Area. Thank you for your patience.]
--
I am sorry to hear about this poor delivery experience.
If the item is damaged, customer service will of course be able to find a solution. I will send you a request for information to find out more: please reply with your order number.
I hope to hear from you soon.
Damien
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