CDON Sverige - Nordens största marknadsplats! Reviews 

I am writing this review as a sales partner of CDON. I sell products with my company on the marketplace CDON. For several years it went well and there were no problems between our company and the company CDON.

However, since a few months the communication is worthless. The only way to contact CDON as a seller is via email. That is already a bad experience. Were it not for the fact that there is simply NO response to emails sent.

I have since sent 7 emails on a particular subject, but have yet to receive a response. This way there is just no way to cooperate with a platform like CDON.

Our products are stored in CDON's warehouse. So these are now also unsellable because no one is responding to these emails. So you can understand that this is costing us a lot of damage.

Normally I do not like to write negative reviews about companies, because as an online entrepreneur I know that sometimes mistakes can be made and negative reviews can have a lot of influence. But the way CDON is acting is outrageous. Therefore, with high exception, I am now writing one myself..

So, are you planning to offer your products through CDON. Think again.

Received fake Apple Airpods, complained about that, got a response from the seller that they are genuine(which is not true). After that the seller stopped responding. CDON support didn't respond either. They have phone number that you can call 2 days a week, for only 2.5 hours. After trying for a couple of days to make that call(they don't answer right away, you have to wait like 20 minutes) finally got a return label. Sent the return, which they received on May 22. As of June 4, I haven't heard back from them. They don't answer my emails, I guess I need to spend a couple of days calling them again. I think this is the worst experience I've had with online shopping so far.

I bought a used product and was not allowed to return it.

I bought Airpods 4th generation and had some issues with battery health, so I called Apple support. They told me that the product I had bought was most likely used since the warranty wasn't even a year long, i.e., they had already been activated.

I told the Apple support guy that it had its original packaging and so on, but he said, "Yeah, they got access to repacking for the refurbished ones."

Anyway, I contacted CDON and Linnes Elektronikhandel, but I got absolutely zero assistance. They told me I was wrong and that if I return them and they cannot find any discrepancies with the product, they will then invoice me for 300 SEK.

Dropshipping products from China. Which makes this company useless, since there are good direct websites to purchase from China, which I love. The thing is I just wanted a faster delivery for a medical part, and it says the product is available for 2 days shipping, it arrived 2 weeks later, and the product was very very bad quality and on top of that, extremely small. When no size was given. (Mallet finger holder) And on top of that, they do not allow, negative reviews, they don't care about the issue etc... That's why I am here.

Selling me a shell,but couldn't deliver the tablet, This is so typical for a company that does not have end to end support, Would warn you from this nonsense. You should have let me to cancel the order for the shell!

I placed an order and received an email with a delivery date. Of course, nothing arrived on that specific day. I tried to contact customer service, only to find out they’re available just two mornings per week! It took several calls to get someone to answer, and each time, I waited about 25 minutes on hold. The first time I got through, I was guaranteed that a case was opened and I’d receive an email within 24 hours—nothing happened. I had to call again, and suddenly they “discovered” that the product I ordered was out of stock! I strongly advise against purchasing from this site.

Oral B electric toothbrushes have many models. I ordered an Oral B electric toothbrush Series 3 Sensitive. I received a different model that was just Oral B series 3. I contacted customer service and after many emails and pictures of what I ordered and what I received which were not the same, they claimed they were correct and refused my claim. Don’t buy from them because they may switch out products on you. I am so disappointed.

I suggest to go around this company.
I bought item and wanted to return it.
I send it as they said and than they didn't answer 11 days. They answer 1 day before they package will send it back.
So now I don't have my money and product. This was last time i bought something from this company, never again. This is my experience and my opinion:))

DVD that CDon could not deliver, should have been credit on my Visa which they claim to have done... but no. Checked even with my bank, no trace of payment. No big money, more matter of principle. A fraud...

Problem with delivery and no customer service! I Should manage delivery investigation by myself

Avoid CDON. They have no responsibility at all for the orders.

I have been waiting my order for 2 months, but it never came. I wrote them more than 5 times - completely ignore! On the 6th attempt I got an aswer from Alma that money will be returned if I send them by bank account data. I did. One more month past - no money, no respone from Alma anymore.
Their phone is not working, due to "technical problem".
SCAM company! Strange how people still order things from them.

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February 05, 2024; this is added AFTER CDON answered on my initial review.
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Dear CDON,
I counted, I have 14 e-mails in my "Sent items" about this order.
You say that the money has been returned to my present card. Great! How should I know about that??? My present cards are not connected to any SMS/e-mail service.
You say the the rest of the amount was returned to my credit card. This is lie. I never gave you my credit card data. I gave you my bank account data, but there is not a single krona from CDON!
Shame on you! Stop fulling people!

Received a flawed product. The return process is an inconvenience and you have to pay for the shipping label. Not gonna do this to myself again.

EDIT: the company was helpful by fully refunding me and also allowing me to keep the product. I appreciate it and it made me wanna change my rating. Thank you

I did not receive any response from CDON regarding my necklace, which was damaged after only two days due to a manufacturing defect.

They initially promised to replace the necklace with a new one, but after five reminder emails from me, they have now stopped responding. It’s incredibly disappointing.

Have now tried to order something from the cdon.se twice, and both times my order gets canceled due to being out of stock.

Not sure whats wrong with them, but cant be that complicated to only show items in stock

WORSE RETURN EVER, WITH SCAM!!!
If I could I would give them a zero.
I have bought a pair of Apple AirPods as Chrismas gift. Recevied the package without any problem.
I had to return it because of a double gift.
The customer service accepted the return and the package that I send back was exactly the same that I recevied, completely untouched. I tried to follow up my returned but no answer has been sent to my email.
Around twenty days later I received the package back and it was OPEN!!!
Now I need to pay the AirPods because my return is not accepted anymore. The package has been sent to a warehouse here in Sweden and OPEN THERE!
I am 100% sure on what I sent back but since I don't have a picture of the box they say they cannot do anything.
I have opened a case also with the consumer authority but I don't really belive they can do so much.
I WILL NOT TRUST TO BUY FROM THEM EVER AGAIN!

I ordered on CDON an article from Playmobil but what I received is not the same article as I paid.
On the Web page the picture is from 71202 but on the description says 71244. And that's what I received 71244.
So the picture you are selling one article and then the model you sell in the description is not the same as we see in the web.

Bought a pair of gloves, returned them at a very high cost of 30% of the product's value and after 3 weeks no money, no contact bar an email saying that the 3rd party seller is saying that I need to return the item with postnord which I already knew and did 3 weeks ago!

No wonder Amazon is going to squeeze them out of the market. Amazon's approach being answers not questions and CDON being more and more questions until they disappear.

I took a chance with this product, and fortunately it turned out to be nice.
These days, it's hard to know what quality you're getting by buying “phone supplies” on CDON. Fortunately, it was good and not difficult to track delivery, and btw delivery time for this product was not long.

Website was easy to navigate, which made it easier to find my product.

First time using CDON.. initially they claimed the order will be delivered in 2-4 days, after it didn't show up, I contacted support and the supplier sent another tracking number claiming it is delayed for few more days. Still haven't received any updates after 20 days, went to CDON website to leave a review for the item but they censored my review and emailed me that they will not publish reviews of items that have not been received or are faulty. what the hell.

They don't send the order and on top of that, they give you a fake tracking number. Customer service doesn't respond. Fortunately, I always pay with PayPal to have buyer protection. Do not buy from this site."