I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
Company replied
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Customer service from your team was excellent. The driver that delivered the tiles was also helpfull and excellent. Unfortunately the driver that delivered the frame and lights was rude. He... See more
Company replied
Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ceiling Tiles UK
Hi Martin,
Thank you for your brill 5 Star Review! ⭐⭐⭐⭐⭐
Its great to hear that you were pleased with the selection of products on offer to you. 🤩
Thank you again taking the time to share your feedback and we hope to welcome you back again in the future. 💚
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Michael,
Thank you so much for your star review!⭐⭐⭐⭐⭐
We’re delighted to hear that you were pleased with the tiles along with their speedy delivery. 🚚💨
Thanks so much for taking the time to leave your feedback - we look forward to working with you again soon. 🩵
Best wishes,
Lisa & the CTUK Team
you have a good selection of ceiling…
you have a good selection of ceiling tiles etc and at a good cost , your delivery service and after sales was excellent .
9 June 2026
Reply from Ceiling Tiles UK
Hi Keith,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We’re so pleased to hear that you found a great selection of ceiling tiles and accessories at a competitive price. 💰 It’s wonderful to know that our delivery service and after sales support provided you with an excellent experience too! 💁🏻♀️📦
Providing great products alongside helpful, friendly customer service is something we take great pride in, so your kind words really mean a lot to the whole team. 🥰
Thank you again for choosing Ceiling Tiles UK, and we hope to help you with any future projects! 🙌
All the best,
Lisa & the CTUK Team
Great company.
Easy web site to order.
Goods arrived extremely well packed.
Great communication throughout and even a phone call to check everything OK.
Excellent.
18 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Colin,
Thank you for the fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted you found our website easy to use and that your order arrived safely and securely packaged 📦✨
Great communication and customer care are really important to us, 💁🏻♀️so we're pleased our team could help from order through to delivery.
Thanks again for choosing Ceiling Tiles UK - we hope to work with you again soon.
Best wishes,
Lisa & the CTUK Team
Ceiling kit
Product came in kit form with everything I needed and was easy to install, do have a lot over wastage though as it was recommended to include 20% wastage when ordering think it would be better to be able to bespoke individual quantities of items for example I was sent 150m of wire I have used approx 10m.
14 June 2026
Reply from Ceiling Tiles UK
Hi Edward,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your kit arrived complete with everything you needed and that you found it easy to install 🙌🔧
We also really appreciate your feedback regarding the amount of wastage and the suspension wire supplied. Our website does offer a range of wastage options, including no waste, 5%, 10%, and 20%+ to help customers choose the most suitable quantity for their project. The suspension wire is currently supplied in 150m rolls, but your comments are valuable feedback and something we will review. 📋
Thank you again for taking the time to share your experience with us. We truly appreciate your custom and hope you enjoy your finished installation! 📦✨
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Kevin,
Thanks for taking the time to share your fab 5 ⭐⭐⭐⭐⭐review!
We're delighted to hear that you found our website easy to use and that your order arrived quickly and well packaged. 🚚📦
Providing a smooth ordering experience and ensuring our products arrive safely are both things we take great pride in, so it's wonderful to know we delivered on both. 🙌🏼
Thank you for choosing Ceiling Tiles UK. We really appreciate your support and hope to assist you again in the future! 🩵
Best wishes,
Lisa & the CTUK Team
I received items very quickly and very…
I received items very quickly and very good quality, exactly the they said on the description. 👍
3 June 2026
Reply from Ceiling Tiles UK
Hi Daniel,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your order arrived quickly 🚚📦 and that you were pleased with the quality of the items received. 💁🏼♀️ It's great to know the products met your expectations and matched the description provided. 🙌🏼
Thank you for choosing Ceiling Tiles UK, and we hope to be able to help you again in the future! 🧡
All the best,
Lisa & the CTUK Team
Easy to use website helping to find the…
Easy to use website helping to find the correct replacement ceiling tiles. Service great, kept informed regarding delivery both with a phone call and email.
Even called to check the delivery was ok once delivered.
11 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Simon,
Thank you for taking the time to leave such a fantastic review! ⭐⭐⭐⭐⭐
We're really pleased to hear that you found our website easy to use and that it helped you identify the correct ceiling tiles. 👷🏻
It's great to hear that our team kept you updated throughout. We're pleased that the updates and follow-up call from Meg helped provide peace of mind. 💁🏼♀️
We pride ourselves on delivering excellet customer service so this is a really lovely review to read.
Many thanks again and we look forward to helping you again in the future. 💚
Best wishes,
Lisa & the CTUK Team
From placing the order to delivery
From placing the order to delivery. This has been an excellent service even special mention for the after sales call from Tara to check everything landed safely
10 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Mohamed,
Thank you for taking the time to leave an amazing 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you had an excellent experience from placing your order through to delivery. 🚚
It's great to know that the support and communication you received from both Tara 💁🏻♀️ and Meg 💁🏻♀️throughout the process helped ensure everything arrived safely and as expected. 📦
Thank you for choosing Ceiling Tiles UK for your gridwork requirements. We really appreciate your feedback and will be sure to share your kind comments with the team members who assisted you. 💚
We look forward to helping you again in the future! 🔮
All the best,
Lisa & the CTUK Team
Excellent service great product quick…
Excellent service great product quick delivery well packaged.
2 June 2026
Reply from Ceiling Tiles UK
Hi Dennis,
Thanks so much for the brilliant 5 ⭐⭐⭐⭐⭐ review!
Its great to know that you felt you received excellent service, we have a great team here even if I do say so myself! 💁🏻♀️
Its also pleasing to hear that your delivery arrived proptly 🚚💨 and in perfect condition 📦
Thank you for your order and taking the time to leave us feedback.
We hope to work with you again soon.
All the best 🌞
Lisa & the CTUK Team
No issues with the order and delivery
No issues with the order and delivery. Arrived with no damage in good time.
8 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Roger,
Thank you for your amazing 5⭐⭐⭐⭐⭐ review!
We're delighted to hear that your Zentia Aruba ceiling tiles arrived in good time and in perfect condition. 🚚📦
It's great to know that everything went smoothly from ordering through to delivery, 💁🏽and we really appreciate you taking the time to share your experience.
Thank you for choosing Ceiling Tiles UK. We hope to welcome you back again in the future! 🙌🏼
Best wishes,
Lisa & the CTUK Team
Exactly What Was Required
Contacted Ceiling tiles UK with a query if they could match the tiles and accessories we currently have.
After a few emails sent back and forward the items were on order and due to be delivered within two days. Perfect match, email responses were more or less instant and would use again. Thanks
8 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Ray,
Thanks so much for leaving us such a fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that we were able to help identify a perfect match for your existing Rockfon Arctic ceiling tiles .
Its also great to hear that we could answer your queries quickly and get everything ordered and delivered within such a short timeframe. 🚚💨
Providing fast, helpful service and ensuring our customers receive the right products is always our goal, so it's wonderful to hear that your experience reflected that. 💁🏻♀️
Thanks again and we look forward to welcoming you back again in the future.
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Thanks so much for your brilliant 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the delivery service 🚚 and that the courier went the extra mile by bringing everything into your premises.📦
It's always lovely to hear positive feedback about our delivery partners, and we'll be sure to pass your kind comments on. 🧡
Thank you for choosing Ceiling Tiles Uk - we hope to welcome you back again soon!
Best wishes,
Lisa & the CTUK Team
Delivery service
Delivery service, brilliant, protected packaging so all arrived ready to install. Great
27 May 2026
Reply from Ceiling Tiles UK
Hi Chris,
Thank you for your fantastic 5 tar review! ⭐⭐⭐⭐⭐
We're delighted to hear that your gridwork arrived quickly and that the packaging kept everything well protected during transit. 📦
It's great to know your order arrived ready to install,👷🏻♂️ and we really appreciate you taking the time to share your experience with us.
Thank you for your custom, and we hope you enjoy your new gridwork! 🙌
Best wishes,
Lisa & the CTUK Team
I ordered the ceiling tiles that I…
I ordered the ceiling tiles that I needed and was kept informed at each step and received my parcel in only a few days!
Great service!
28 May 2026
Reply from Ceiling Tiles UK
Hi Gary,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
I'm pleased to hear you were happy with the service. It was myself tracking your order 💁🏻♀️, and I'm glad we were able to keep you updated throughout the delivery process and get your ceiling tiles to you quickly. 🚚💨
Thank you for choosing Ceiling Tiles UK. We really appreciate your support and look forward to helping you again in the future. 🔮
Best wishes,
Lisa & the CTUK Team
Excellent service and advice
I was referred to Ceiling Tiles UK through a fellow trade and I have to say the service was excellent. Great communication and advice.
29 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Daniel,
Thanks so much for your kind 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you were referred to Ceiling Tiles UK and that you had an excellent experience with us.💁🏻♀️🙌🏻
Providing great communication, helpful advice, and excellent service is something we take great pride in, so it's wonderful to know we met your expectations. 💫
Thank you for choosing CTUK, and we look forward to helping you again in the future!
Best wishes,
Lisa & The CTUK Team
Prompt delivery
26 May 2026
Reply from Ceiling Tiles UK
Hi Catherine,
hank you for your 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your Zentia Arena and Zentia Fission boards were delivered promptly. 🚚💨 We really appreciate you taking the time to share your experience, and we hope you enjoy your new ceiling tiles.📦
Thank you for choosing Ceiling Tiles UK, and we look forward to helping you again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Very easy and quick process
Very easy and quick process. Delivery was easy and quick
13 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Good afternoon,
Many thanks for your brilliant 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you found the ordering process easy and that your delivery was quick 🚚💨💨 and hassle-free. Providing a smooth experience from start to finish is what we strive for, so it's great to know we delivered on that for you. 💁🏻♀️
We hope to welcome you back in the future.
Best wishes,
Lisa & the CTUK Team
FANTASTIC SERVICE AND DELIVERY OF MY…
FANTASTIC SERVICE AND DELIVERY OF MY CEILING TILES AND GREAT FOLLOW UP
12 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi there,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you were pleased with both the service and delivery of your ceiling tiles. 🚚✨
Providing excellent customer service from start to finish is very important to us, so it's wonderful to know that our follow-up communication made a positive difference to your experience. 😊📞
Thank you for choosing Ceiling Tiles UK and taking the time to share your feedback. 💙🙌
We hope to work with you you again in the future. 🏠✨
Best wishes,
Lisa & the CTUK Team
Good value and speedy delivery
Good value and speedy delivery. All items as described.
29 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Darren,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our products to be good value and that your order arrived quickly. 🚚💨
It's also great to know that everything was exactly as described and met your expectations. 👍✨
We hope to welcome you back in the future,
All the best
Lisa & the CTUK Team
Thank you for choosing Ceiling Tiles UK. We really appreciate your support and hope to be of assistance again in the future! 😊💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.