I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
Company replied
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
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Customer service from your team was excellent. The driver that delivered the tiles was also helpfull and excellent. Unfortunately the driver that delivered the frame and lights was rude. He... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Ceiling Tiles UK
Hi Gary,
Thank you for your lovely 5 star review! ⭐⭐⭐⭐
We're so pleased to hear you were happy with the prompt delivery and appreciated the updates throughout the process. 🚚📦
Keeping our customers informed every step of the way is something we take pride in. 😊
If you ever need assistance in the future, whether it's finding the right product, matching items, or sourcing something specific, our knowledgeable Sales Team will be happy to help with your requirements. 💬 We also offer support via WhatsApp, making it even easier to get in touch, and we'll respond as quickly as possible. 📱
Thank you for choosing us, and we look forward to helping you again in the near future.
Best Wishes,
Sabina & the CTUK Team
Professional operation
Simple - telephone conversation with professionals made such a difference
Delivered when promised
DPD could have been better - dumping a parcel in a an office reception, no signature - parcel lucky to find me!
30 July 2026
Reply from Ceiling Tiles UK
Hi Brian,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found the process simple and that speaking with our team made such a positive difference. 😊 It's also great to know we delivered everything as promised. That's exactly the service we strive to provide. 🚚✨
We really appreciate your feedback about the DPD delivery. We're sorry to hear the parcel was left without a signature, and we're glad it still made its way to you. 📦 We'll certainly take your comments on board as we continue working with our delivery partners to improve the experience.
Thank you again for your support, we really appreciate it! 💙
Kindest Regards,
Sabina & The CTUK Team
Good product
Good product. Delivery great - driver placed items out of the way and safely.
22 July 2026
Reply from Ceiling Tiles UK
Hi Glen,
Thank you so much for taking the time to leave us abrilliant 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you're happy with the product and that your delivery went smoothly. 🚚💨It's great to know the driver took the extra care to leave everything safely and out of the way too. 📦
We really appreciate your feedback and hope to be able to help you again in the future! 😊
Best wishes,
Lisa & The CTUK Team
We have used Ceiling Tiles UK for many…
We have used Ceiling Tiles UK for many Building projects; great service; everything arrives on time or ahead of schedule. Can't fault them.
31 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Andrew,
Thank you so much for your continued support and for taking the time to leave us a fantastic review! ⭐⭐⭐⭐⭐
It means a lot to know you've trusted us across so many projects. 👷🏼♂️ We're delighted to hear that our service and deliveries have consistently met your expectations. 💁🏻♀️
We really appreciate your loyalty and look forward to helping you with many more projects in the future! ✨
All the best,
Lisa & the CTUK TEam
We can all learn from this
From quote (Lorraine) to placing the order, email detailing product and specification. Acknowledging the order very quickly and an email showing POD and advising that goods were delivered in good condition.
So very efficient!!
29 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Tom,
Thank you so much for taking the time to leave us such a fantastic 5 star review! ⭐⭐⭐⭐⭐
We're so pleased to hear that you found the whole process smooth and efficient, from your initial quote with Lorraine right through to delivery. 🚚💨
Keeping our customers updated every step of the way is something we really pride ourselves on, so it's great to know our emails and delivery updates were helpful.
I'll be sure to pass your lovely comments on to Lorraine – she'll be delighted! 💁🏼♀️
Thank you again for choosing Ceiling Tiles UK. We really appreciate your support and hope to help you again in the future! 😊
Best wishes,
Lisa & the CTUK Team
EXCELLENT DELIVERY AND PRODUCT
16 July 2026
Reply from Ceiling Tiles UK
Hi Frank,
Thanks so much for the brilliant 5 Star review!! ⭐⭐⭐⭐⭐
Its great to know that not only were you were pleased with your install 🔧 but they arrived quickly for you too! 🚚💨
Many thanks for chosing Ceiling Tiles UK - We hope to work with you again on another project. 🫶🏻
Best wishes,
Lisa & the CTUK Team
I was really happy with the customer…
I was really happy with the customer service provided by Sabina. We had an issue with the delivery of our items and she worked hard to get it resolved in a timely manner. Thank you
20 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Naome,
Thank you so much for your kind words and for your lovely 5 ⭐⭐⭐⭐⭐ review! 🤗
I am so pleased that I was able to help get everything sorted for you. I know how frustrating delivery issues can be, so it was important to me to make sure everything was resolved as quickly as possible. 💗🕰️
It truly means a lot that you took the time to share your experience and recognize my efforts. Thank you again for your patience throughout the process, and I hope you enjoy your items! 😊🌟
Wishing you all the best,
Sabina & the CTUK Team!
Excellent quick delivery and customer…
Excellent quick delivery and customer service. Great quality product.
14 July 2026
Reply from Ceiling Tiles UK
Hi Simon,
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you were happy with our quick delivery, customer service, and the quality of the product you have purchased.😊
Your kind words mean a lot to our team and motivate us to keep delivering the best experience possible. 💙
We truly appreciate your support and look forward to serving you again in the near future! 🚚✨
Best Wishes,
Sabina & the CTUK Team
Great Service
We had been struggling to get our subcontractor to commit to a start date on site. It was becoming critically urgent so we had to come up with a Plan B. We subsequently ordered materials from Ceiling Tiles UK and hired agency ceiling fixers. The ceiling material arrived the next day, all as promised and in good order. We had to top the order up which also arrived the following day. The ceilings are now complete, look great and the panic is over...Thank you for a splendid service!
14 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Good Afternoon,
Thank you so much for your brilliant 5-star review! ⭐⭐⭐⭐⭐
We are so pleased we could help when time was critical and we could get everything to you quickly. 🚚💨
It's great to hear your project was completed successfully and that the ceilings look fantastic! 😎✨
Thank you for choosing Ceiling Tiles UK. We truly appreciate your support and look forward to helping with your next project. 🫱🏼🫲🏼🪛
Kind Regards,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Frank,
Thanks so much for the fabulous 5 star review! ⭐⭐⭐⭐⭐
We're so glad you were happy with our service! 🙌 Thanks for your support, it really means a lot to us. 🤩
We hope to see you again soon! 🚚✨
Kindest Regards,
Sabina & the CTUK Team
Order completed and delivered on time
10 July 2026
Reply from Ceiling Tiles UK
Hi Colin,
Many thanks for your 5 star review! ⭐⭐⭐⭐⭐
We're pleased to hear that your Elevate Easycare Suspended Ceiling Kit was delivered on time 🚚💨 and that everything went smoothly with your order. 💁🏻♀️
We really appreciate your feedback and hope to work with again on future projects. 🔧
Thanks for choosing Ceiling Tiles UK!
Best wishes,
Lisa & the CTUK Team
Fist class customer service!!
Unfortunately tiles were damaged in transit which when reported to Ceiling Tiles UK they were more than happy to resolve the issue for my customer. After a couple of weeks Ceiling Tiles UK emailed asking us what we would like them to do to resolve the damaged tiles as my customer had not replied back to their original email. Most companies would not have bothered chasing but for them to do this just shows they pride themselves on excellent service and support. Also their response time on emails is fantastic.
6 July 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Simon,
We’re delighted to hear that you were happy with both our service and communication. 📩
Although it's rare, damage can sometimes occur during transit. We're so pleased we were able to help get things resolved quickly for you and your customer. 👍
Providing excellent customer service is something we take great pride in, 💁🏻♀️ so it's fantastic to hear that our follow-up and prompt email responses made a positive impression. 🙌🏾
Thank you for taking the time to recognise our team's efforts – it really does mean a lot to us. 😍
We truly appreciate your support and look forward to helping you again in the future!
Best wishes,
Lisa & the CTUK Team
The product was price at a very…
The product was price at a very competitive rate, from order to delivery was excellent
24 June 2026
Reply from Ceiling Tiles UK
Hi Paul,
Thanks so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're really pleased to hear that you found our prices competitive 💸 and that everything from ordering through to delivery met your expectations. 🙌🏻
We really appreciate you taking the time to share your experience, and we hope to have the pleasure of working with you again soon! 💚
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Peter,
Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear you were happy with our fast service! 🚀
Thank you for choosing us. We really appreciate your support and look forward to serving you again in the near future! 🤗
Kind Regards,
Sabina & the CTUK Team
Good service and price
All materials arrived when they said they would. All in good condition. Good service and price
22 June 2026
Reply from Ceiling Tiles UK
Hi Jon,
Thank you so much for your wonderful 5 ⭐⭐⭐⭐⭐review!
We're delighted to hear that your materials arrived on time and in perfect condition, and that you were happy with both our service and prices. 🚚📦
We really appreciate your support and look forward to serving you again in the near future! 🫱🏼🫲🏼
Kindest Regards,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Lynda,
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our website easy to use and that you received quick, efficient service. 💁🏻♀️That's exactly the experience we aim to provide, so it's great to know we got it right! ✨
We really appreciate you taking the time to share your feedback and hope to welcome you back again soon. 😊
Best wishes,
Lisa & the CTUK
As a Reseller of various items I have…
As a Reseller of various items I have found Ceiling Tiles UK the first option to go to, always great prices & Stock levels. Delivery Time is excellent & Customer Services Operatives are always very polite & Responsive to any questions.
17 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Billy,
Tank you for the fabulous ⭐⭐⭐⭐⭐ review!
We are really pleaed to hear that Ceiling Tiles UK has become your first choice! 💯
Its great to know that our competative pricing, stock availability and fast delivery 🚚💨 and responseive customer serivce continue to meet your expectations. 💁🏻♀️
Your kind words mean a lot to the whoe team. Thank you again for your continued support and we look forward to helping you again soon! 🥰
Best wishes,
Lisa & the CTUK Team
Amazing
I placed an order, and it arrived promptly. Additionally, my emails and WhatsApp messages received responses within five minutes. The customer service was exceptional, and I am truly delighted with the experience.
23 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Luis,
Thank you so much for your amazing 5 star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that you were delighted with your experience with us. It’s fantastic to know your order arrived promptly and that our team was able to provide quick responses and exceptional customer service. 💁🏻♀️
Your kind words mean a lot to us, and we’ll be sure to share your lovely feedback with the team. Thank you for choosing Ceiling Tiles UK, and we hope to work with you again in the future! 🌞
Best wishes,
Lisa & the CTUK Team
great service from order to delivery
great service from order to delivery, i knew at anyone time where my parcel was, first class, thank you.
17 June 2026
Reply from Ceiling Tiles UK
Hi Alison,
Thank you so much for taking the time to leave us such a wonderful 5 star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were happy with our service from ordering through to delivery, 🚚💨 and that our communication kept you informed every step of the way.
Thank you for your kind words – we really appreciate your support and hope to help you again in the future! 😊
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Martin,
Thank you for your brill 5 Star Review! ⭐⭐⭐⭐⭐
Its great to hear that you were pleased with the selection of products on offer to you. 🤩
Thank you again taking the time to share your feedback and we hope to welcome you back again in the future. 💚
Best wishes,
Lisa & the CTUK Team
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