Cell2Get Inc Reviews 

626
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the user-friendly website and the extensive selection of unlocked phones available without being tied down to carrier contracts. Many people also note that orders arrive quickly, and devices often function well right out of the box for daily use. However, some reviewers were not happy with delivery delays and receiving incorrect items or wrong colors. Additionally, a few customers experienced major issues with defective devices and encountered poor, unhelpful customer service responses when seeking assistance. Some people also mentioned unexpected repair fees and complications regarding returns.

What people talk about most

Product

Customers had mixed feelings regarding the product, with many praising the fast shipping, great condition,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers praise helpful and responsive phone and email... See more

Order

People report ambiguous experiences with order, as some reviewers praised the user-friendly website, quick... See more

Delivery service

Reviewers mention mixed feedback about delivery service, with some consumers praising fast shipping times and... See more

Price

Users describe ambiguous interactions with price, as some consumers found pricing unbeatable and simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product as described brand new but shipping took longer then expected also did not come with SIM card so I spoke with them they advise me SIM card is not included with unlocked phones so I conta... See more

Rated 4 out of 5 stars

Phone arrived missing charger but company made it right I called them and they overnight the charger. The phone work now placed another order from tbem for the same kyoucera e4811 phone.

Rated 4 out of 5 stars

Four stars mostly for delivery and phone condition, minus a star for sending wrong item. They sent the phone out quickly, and it's in great condition. They even called first to confirm my provider wou... See more

Rated 5 out of 5 stars

I had a fantastic experience at Cell 2 Get. If you’re looking for a new or refurbished phone without being tied down to a carrier contract, this is the place to go. Their selection of unlocked pho... See more


Company details

  1. Mobile Phone Shop
  2. also in
  3. Electronics store

Written by the company

Cell2Get – Serving You Since 2005 Cell2Get has been a trusted source for affordable unlocked cell phones, accessories, and wireless devices since 2005. We offer competitive pricing on both new and refurbished phones—often lower than what major carriers charge.


Contact info

3.3

Average

TrustScore 3.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.3

All reviews

(626)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BUYERS BEWARE!

BUYERS BEWARE!! CELL 2 GET.COM IS NOT TOO NICE WHEN IT COMES TO REFUNDING UR MONEY.. YOU WILL NOT GET THE FULL AMOUNT OF UR PURCHASE SO BEFORE U ORDER MAKE SURE U WANT TO DEAL WITH THIS COMPANY!!

7 August 2019
Unprompted review
Cell2Get Inc logo

Reply from Cell2Get Inc

the phone you ordered was advertise correctly
restocking Fees are not used to generate profit for our business. We use restocking fees to recover costs incurred during shipping and receiving of returned items, as well as price changes that may have occurred while the device was out of our possession and unable to be sold. If you have questions regarding this policy please call me directly at 718-513-3100

Rated 5 out of 5 stars

The best store for phones ive ever come…

The best store for phones ive ever come across so far! For such a long time its been hard these days to find a unique store for cellphone purchases on the internet that are willing to give out good quality phones for a great price and an amazing service, and finally i found it!

6 August 2019
Unprompted review
Rated 4 out of 5 stars

phone arrived but

i received the phone in timely matter but when it arrive it did not include the case that i ordered i contact customer service they told me the case is shipped in a different package, now i had to wait another 3 days till i get the case so i can start using the phone but customer service is very nice otherwise i will rate them 3 stars

25 July 2019
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

We ordered a phone and paid $48.17 for overnight delivery. The order was placed on 7/16/19. The status and email indicated it was shipped on 7/17/19. The USPS label shows it was shipped on 7/18/19 and was shipped 2-day priority mail. They refused to refund my full shipping for overnight delivery of $48.17 and was very nasty with me over the phone. I would not recommend them or will do business with them again especially if you want a phone quickly or good customer service.

My email concerning my complaint -
I paid $48.17 for overnight delivery. The phone was ordered late the evening on 7/15 with the expectation that it would be shipped overnight on 7/16 to arrive on 7/17. We were ok with a later arrival date of 7/18 with it not going out until on 7/17 as indicated in the email below. However, the USPS postage stamp shows a shipment date of 7/18 and was shipped priority 2-day not overnight. It arrived on Saturday 7/20; four days after we expected it. Paying the difference between 2-day and overnight is not acceptable. I did not get what I paid for - overnight shipping at a cost of $48.17.

I have no respect for your company and how you do business.

23 July 2019
Unprompted review
Cell2Get Inc logo

Reply from Cell2Get Inc

Thank you for your order and this feedback. We regret your dissatisfaction. your order was placed on late evening 7/16/19. at 09:02pm and it process on 7/17/19 and was shipped the next businesses day 07.18 customer rep called customer and offer price difference of $18 between the overnight and the 2 days. customer refuse the offer and demanded full refund of the shipping customer advise if we will not do so she will post negative reviews online we also offer her to send it back for full refund customer refused to return it and demanded full refund of the shipping and if she will not get it she will post negative reviews *black mail* customer has unreasonable demands and keep threatening if we will not comply with her demands she will trash our name

Rated 1 out of 5 stars

Run by a couple of liars

Run by a couple of liars. They gave me random tracking numbers for other packages when they knew they hadn't sent my phone. Lied on the phone, lied on emails. Terrible people. You will be lucky if you get your phone. Many other websites to choose from, just don't use these yoyo's.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

This is definitely one of the best…

This is definitely one of the best stores online I've ever came across. If you're looking for a new phone I highly recommend you go to these guys. Why??? Because their policy as a lot better than what Amazon, eBay offer, these guys really do all the best that they can in order to make a happy customer. I went to this site after seeing a few reviews and adds on them online and I was fed up from my old device, so except of going to my local service provider and buying a phone for a very high price I saw that these guys are cheaper. So I bought myself the Motorola Z4 from their website and I paid for 3 day shipping(NOTE, and I saw some people complain about the shipping and people need to understand that in the store policy it takes 2/3 business days for order processing and the shipping is 3/2/5 days depending on how much you paid.) And so far I feel that it's worth the money. The package came on time and we'll cared and sealed, inside was the box with the phone that I bought brand new in the box, and so far I'm happy that I bought a phone for a reasonable price rather than what my service provider wanted to charge me for it (which is 35% more) and I will be buying more phones from these guys!

18 July 2019
Unprompted review
Rated 1 out of 5 stars

***WARNING***SHADY

***WARNING***SHADY! BE WARNED!! YOU DO NOT GET WHAT IS ADVERTISED!

Long story short. Unlocked Phones have been unlocked by them and they "lose" that info if you ever need a repair where you send in your phone to the manufacturer (it will be reset) You will own a nice piece of hardware that cannot be used.

***STAY AWAY***

15 July 2019
Unprompted review
Rated 5 out of 5 stars

The best place that i can think of…

The best place that i can think of buying a phone is from here! The prices they have online are fair and cheaper than most retail stores out there, and the shipping is on time with a fair price for expedited shipping. Overall im very happy with cell2get and i will be buying more phones from them in the future.

11 July 2019
Unprompted review
Rated 4 out of 5 stars

Best experience overall!!

Best experience overall!!! Good prices
. Shipping takes a bit of time but I'm glad that I got myself a new phone in an excellent condition plus I was refunded for the shipping.

9 July 2019
Unprompted review
Rated 5 out of 5 stars

This is the most honest and best website I've ever come across to!

This is the most honest and best website I've ever come across to! They sell their phones at a very cheap price compared to other retail stores or online stores out there! And believe me I've did my research before making a purchase with these guys. So just like I've mentioned before, the prices on their website are cheap and so is the faster shipping prices that they offer. The package comes on time and in a well condition and it is wrapped very good in order to keep your device safe and sound! So you won't have any issues when opening the package. Overall I will be coming again to these guys and purchase another phone from them in the future ! And I highly recommend them!

9 July 2019
Unprompted review
Rated 5 out of 5 stars

The best seller for phones you can ever…

The best seller for phones you can ever come by online!! I just bought a phone from them and so far I am very much impressed. The shipping was on time and as expected! The prices are very cheap to other stores online and indeed I'm happy so far with the purchase I made from them! Would be happy to buy again soon!

3 July 2019
Unprompted review
Rated 4 out of 5 stars

This is one great website overall

overall from all i can say here is that i highly recommend these guys. ever since my first purchase from them i saw myself coming back to the. but the shipping takes a bit of time but i can deal with it. so far i have only good to say about them and their services. will buy more from them!

17 June 2019
Unprompted review
Rated 5 out of 5 stars

This is my best phone seller of all…

This is my best phone seller of all time from now on! But with all those pros there are also minor cons, and first letstalk about all the good here:
This website has a huge collection of phones! They even sell phones that haven't been manufactured in ages! Like the Motorola v3 and the iPhone 4. And they even sell the latest phones around at the best price you can find compared to other stores out there, these guys prove to people how much service providers ripp you off on over pricing and fees (my previous phone I payed 1000$ in total when the phone itself back then actually is 700$ back then). So do your research before you spend your hard earned cash. I also like the prices that they have on the shipping it's very useful if you pay extra shipping plus they charge you less than most stores online do. The customer service this website has is very great! They make you that you really do get the best service out there, they really want customers to come and buy again from them and I really do support them! When I bought the phone they called me about 2 days later and made sure to tell me when the phone will arrive, I spoke to a guy named Jack and he was super sweet and patient and was willing to answer every question that was on my mind and he really was helpful!

But the only con to them is that they use USPS as their package shipping provider and even when I played extra I had a 2 day delay but thanks to the customer service I had I got my money deducted from the regular charge.

Overall I really recommend these guys and I will happily buy from them again! Glad to know that there are awesome people and stores out there that will be willing to give out the best service!

14 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent phone seller

Excellent phone seller! This website really knows how to keep customers happy and satisfied. The customer service is great! And the shipping is fast and at a fair price overall in very satisfied form them and I will be purchasing again!

5 June 2019
Unprompted review

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