Cellification Reviews 202

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting the quality and accurate descriptions. Many appreciate the competitive pricing and the reliability of the delivery service, with several mentioning fast shipping and timely arrivals. People also praise the helpfulness of the staff and the ease of the ordering process. However, some people were dissatisfied with their orders, citing issues such as receiving incorrect items or items not matching the description. There were also instances where customers experienced unexpected order cancellations without clear explanations. A few reviewers also mentioned slow shipping procedures.

What people talk about most

Product

Users describe positive interactions with products. Many customers praise the accurate product descriptions,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many praising devices arriving brand new, unlocked, and... See more

Price

Reviewers mention positive feedback about price. Many customers found great deals and excellent prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a phone recently from here. Experience using this device has been smooth. It connects quickly on my carrier and signal strength stays stable indoors. The screen buttons and speaker feel well balan... See more

Rated 5 out of 5 stars

very good knowledge reps placed an order they deliver the same day using local delivery service. same day shipping only cost $10 they also helped me to setup the phone very happy with my purchase and... See more

Rated 5 out of 5 stars

Found exactly what I needed for my elderly father who wanted a simple flip phone. The Verizon unlocked device works perfectly and the price was significantly lower than retail stores. Shopping experie... See more

Rated 5 out of 5 stars

This is my 2nd experience with buying from them. They offer good deals and their shipping is reliable. I would recommend doing business with them. Their catalog is big and they are very helpful and co... See more


Company details

  1. Mobile Phone Shop
  2. Electronics store

Written by the company

Cellification.com | Cellular Gratification - Unlocked Cell Phones T-Mobile ATT GSM IDEN CDMA Apple Blackberry Sprint Verizon (Canada) Rogers (Canada) Bell (Canada) Telus Alltel Casio HP HTC MetroPCS USCellular Cricket Nextel Boost Kyocera LG Motorola Nokia Palm Panasonic Pantech PCD Samsung Sanyo Sidekick Sony Ericsson ZTE Wireless Accessories ZZZdec09 unlocked cell phones, cellular, mobile, wireless, alltel, att, cricket, tmobile, verizon, sprint, nextel, us cellular, gsm, cdma, unlocking, no contract


Contact info

4.0

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is my 2nd experience with buying…

This is my 2nd experience with buying from them. They offer good deals and their shipping is reliable. I would recommend doing business with them. Their catalog is big and they are very helpful and communicative with orders.

16 December 2025
Rated 5 out of 5 stars

Great seller phones function as…

Great seller phones function as intended will be happy to do business again the order was delivered on time no issues seller responds quickly to enquires and offer excellent customer service will buy again from this seller if I see something I need

2 December 2025
Rated 1 out of 5 stars

This company lacks transparency and…

This company lacks transparency and operates in a highly questionable manner. My dad ordered a phone from them in September 7, 2025, but they failed to deliver it on time. By the time the phone arrived, he had already left the country, and the package was returned to the company.
I’ve been calling them for two months trying to get a refund. Unfortunately, my dad’s card was deactivated by his bank due to fraudulent activity, and the company insists that I must travel to New York to collect the refund in person. They claim they cannot issue a refund to his new card or send a cheque.
I’m still trying to recover either the payment or the phone, but I’ve received nothing but inconsistent and conflicting messages. One representative says they can issue a cheque, another tells me to call back later. It’s been frustrating and exhausting.
Beware of this company. I don’t usually leave reviews, but the poor customer service and lack of resolution two months after the purchase have left me deeply disappointed.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Every purchase i have made with them…

Every purchase i have made with them has went as smooth as butter. Shipping took some time but they were very quick to process my order. When it finally arrived I was happy! Their website is pretty easy to go through and navigate. And their customer service through the chat was very informative. I would buy again.

13 November 2025
Rated 5 out of 5 stars

I am very impressed by the…

I am very impressed by the professionalism and care with which Cellification operates. The prices are fair, the selection is wide, and the devices are in excellent condition.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

very good knowledge reps placed an…

very good knowledge reps placed an order they deliver the same day using local delivery service. same day shipping only cost $10 they also helped me to setup the phone very happy with my purchase and for sure will buy again from them.

1 November 2025
Rated 1 out of 5 stars

I cannot have a conversation on this phone

The speaker on the phone doesnt work as it should. No one can understand what Im saying. Its all garbled and the backaground noise is extremely amplified. I would have returned it but according to the return policy I had to have the original packaging and i could not find it.

23 September 2025
Rated 1 out of 5 stars

Nothing is as advertised including customer service availability

The order was confirmed on 10/17 (a Friday)When I booked it, It showed a shipping estimate of 5-8 days. Then when I called to get a tracking number, I was told it would arrive in early November. I got another tracking email via Stamps from the company, and that said the shipping address was to a different city. As of 10/21 the item has sat at the Brooklyn shippers awaiting their acceptance. Nobody from customer service has called or emailed back. The customer service hours listed on the website do not match their availability in reality. I can't believe they have such a high score and were recommended by Google. It is a very unprofessional company.

17 October 2025
Cellification logo

Reply from Cellification

web order # 7056
Eva David
523 Woodview Road
B
Lake Barrington IL 60010
Dear Customer,

We sincerely apologize for any confusion or delay regarding your order. Your order was confirmed on October 17, and tracking was created from our Brooklyn, NY shipping facility. Occasionally, the carrier does not scan a package immediately at acceptance, which can make it appear as though it is still pending even after it has been handed off.

Please note that our Shipping Policy, clearly stated on our website https://cellification.com/pages/shipping-and-returns
, explains:

“We can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an ‘Alternate Shipping Address’ that is on file with the issuing bank for that card. There are no exceptions to this rule. Please be advised if we are unable to verify your shipping address with your credit card issuing bank, your order will be shipped to your billing address.”

This verification process protects both our customers and our company from fraudulent transactions and address mismatches.

We’ve shared your feedback with our Shipping and Customer Service departments to improve response times and communication. We’ve been in business for over 20 years and always strive to ensure every order is handled professionally and securely.

If you still need assistance, please contact us directly at 954-323-4466.

Rated 5 out of 5 stars

Reliable

Reliable, fast, and no surprises. Bought a backup phone for work and it performs better than expected. You can tell these folks care about quality.

8 August 2025
Unprompted review

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