Cellification Reviews 202

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting the quality and accurate descriptions. Many appreciate the competitive pricing and the reliability of the delivery service, with several mentioning fast shipping and timely arrivals. People also praise the helpfulness of the staff and the ease of the ordering process. However, some people were dissatisfied with their orders, citing issues such as receiving incorrect items or items not matching the description. There were also instances where customers experienced unexpected order cancellations without clear explanations. A few reviewers also mentioned slow shipping procedures.

What people talk about most

Product

Users describe positive interactions with products. Many customers praise the accurate product descriptions,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many praising devices arriving brand new, unlocked, and... See more

Price

Reviewers mention positive feedback about price. Many customers found great deals and excellent prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a phone recently from here. Experience using this device has been smooth. It connects quickly on my carrier and signal strength stays stable indoors. The screen buttons and speaker feel well balan... See more

Rated 5 out of 5 stars

very good knowledge reps placed an order they deliver the same day using local delivery service. same day shipping only cost $10 they also helped me to setup the phone very happy with my purchase and... See more

Rated 5 out of 5 stars

Found exactly what I needed for my elderly father who wanted a simple flip phone. The Verizon unlocked device works perfectly and the price was significantly lower than retail stores. Shopping experie... See more

Rated 5 out of 5 stars

This is my 2nd experience with buying from them. They offer good deals and their shipping is reliable. I would recommend doing business with them. Their catalog is big and they are very helpful and co... See more


Company details

  1. Mobile Phone Shop
  2. Electronics store

Written by the company

Cellification.com | Cellular Gratification - Unlocked Cell Phones T-Mobile ATT GSM IDEN CDMA Apple Blackberry Sprint Verizon (Canada) Rogers (Canada) Bell (Canada) Telus Alltel Casio HP HTC MetroPCS USCellular Cricket Nextel Boost Kyocera LG Motorola Nokia Palm Panasonic Pantech PCD Samsung Sanyo Sidekick Sony Ericsson ZTE Wireless Accessories ZZZdec09 unlocked cell phones, cellular, mobile, wireless, alltel, att, cricket, tmobile, verizon, sprint, nextel, us cellular, gsm, cdma, unlocking, no contract


Contact info

4.0

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I NEVER RECIVED MY CAT CELL PHONE SUPER…

I NEVER RECIVED MY CAT CELL PHONE SUPER BUMBED NEED IT FOR WORK !! STILL WAITING HAS'NT EVEN BEEN SHIPED IN ROUTE !

22 August 2024
Cellification logo

Reply from Cellification

DENORA: Thank you for your order and this feedback. We regret your dissatisfaction this package was shipped by usps tracking # 9410811206205829948988
it was shipped to
DENORA MONTALVAN
1550 N Miami Ave
Miami FL 33136

please let me know if you wont get it by Tuesday we will overnight another phone by Fedex

Rated 5 out of 5 stars

Got a new Xiaomi smartphone

Got a new Xiaomi smartphone, and I'm very happy with the quality. It was delivered quickly, and the customer service was very responsive when I had a question about my order.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Needed a simple

Needed a simple, durable phone for my elderly dad, and the Kyocera DuraXV was just right. Good price, easy to use, and arrived in no time.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I am so happy that I finally found the…

I am so happy that I finally found the phone I wanted at such a good price and heck still brand new! Cellification.com has a crazy catalog of phones that I didn't believe that are still out there on the market let alone in brand new/ like new conditions (if the phones are over a decade old). I have been search for a phone for myself for work, kinda like a burner cellphone just for my business so I can keep it in my office. They had a Motorola edge 2023 model on sale at such a good deal compared to everywhere else from what I checked. I contacted their customer service over the phone and had the pleasure to speak with George, he answered all my concerns thoroughly and kindly and I was already confident about them right away and felt like buying a phone through them would be the obvious choice at they have truly gained my valuable trust. I have placed my order a little late at midnight after I got home, and the following day I see a tracking number showing my new phone is on the way! I have received my order on the expected delivery time with the extra shipping that I paid for, and phone came exactly as advertised. Now I have a phone just for my work and it works excellent with my Verizon carrier, not to mention that Motorola surprisingly makes excellent smartphones! They 2024 g stylus is such a good choice if you're looking for a budget friendly phone. To make things short, cellification.com is a reliable source for buying phones in my opinion, their website is clean and prices are unbeatable. Their customers service team is truly build of great and ambitious people who care about each individual order and customer, making sure full satisfaction from the customer is met! I would continue to buy from them and I would certainly be checking them out when the day comes for my main phone to be replaced.

26 August 2024
Rated 1 out of 5 stars

I ordered an unlocked motorola edge…

I ordered an unlocked motorola edge 2020, I recieved a motorola edge 2021 and it was LOCKED to Verizon. I use Metro. So much to my dismay when I arrived at my Metro store four towns over, I can't do anything with this phone because it's locked. I called and spoke to customer service and it went well, I understood people make mistakes so I just wanted a refund. Even had a laugh about it with a guy named "Marvin". I did recieve my refunded money about seven days later after I returned it so I'm glad I didn't take a hit on it. But the second or third time I spoke to Marvin on the phone, he said "my manager found your bad review, take it down", which lead me to believe if I didn't remove the review I wouldn't get a refund. I waited to get my refund to give this review. Because I think asking me to remove my experience, my very honest account of what happened, was almost black mailing and unprofessional. I took a chance with this company after reading good reviews. But upon looking deeper into the bad reviews, I found many flaws. People have had very similar issues with this company. Not receiving what they ordered, rather they recieve something else, receiving wrong broken and damaged and LOCKED phones. I know the price point sounds alluring but it wasn't worth it in my experience. Sorry, Marvin.

24 July 2024
Unprompted review
Rated 1 out of 5 stars

I'm giving Cellification a one star for…

I'm giving Cellification a one star for now. The reason is in regards to my order. Wednesday August 21,2024 at 10:58am I have placed an order for an Sony Xperia phone online to be shipped from Brooklyn NY to Stonemountain GA for $206.00. I have been watching the tracker firmly since I have made the purchase. The tracker was updating from Wednesday to Thursday and Thursday updated to Package was accepted & pending. Mind you this I ordered express packaging because I wanted it to arrive before the week was out which cost me an additional $48.00 . Since Thursday my package has been in the same status and today is Sunday and still no update whatsoever and this never happened to me before. I called USPS Friday & Saturday to discuss my concerns and they told me nothing useful. I called Cellification and they did answered and the guy told me that it was sent out. I called USPS which were more frustrating and I got three different people telling me three different stories. I told USPS that I paid for express shipping they told me that the merchant Cellification didnt place me under express shipping but , normal shipping for $7.00 when I actually paid $48.00 on top of hundred and something I already had to pay. So I'm thinking either my package got lost, stolen, not labeled correctly, or Cellification didn't mail out like they said which I hope isn't the case. They need to do better when it comes to insuring that costumers are ordering and getting their packages safely. I hope for their sake that my package is otw because if not I'm going to sue them.

25 August 2024
Rated 5 out of 5 stars

A Nokia phone was purchased

A Nokia phone was purchased, and it's been a great experience. The price was much better than what was found elsewhere, with really fast shipping. The website is user-friendly, and definitely worth returning to.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Recently picked up a Samsung phone

Recently picked up a Samsung phone, and the experience has been great. The selection on the website is fantastic, with exactly what was needed available. Shipping was fast, and the process was smooth. Highly recommend!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a Huawei phone last week

Ordered a Huawei phone last week, and the entire process was seamless. The website is easy to navigate, with unbeatable deals. This is the go-to spot for budget-friendly unlocked phones.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Just received my phone

Just received my phone, and the shipping was incredibly fast - delivered the next day! The pricing is great, and the customer service was excellent. A solid selection of unlocked phones is available.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Both of my orders were canceled without…

Both of my orders were canceled without any notifications. I only found out when I
went to check order status 3 days later when the sale was over. When I called, they put me to billing but no one answered. I would appreciate a timely response so I can make other arrangements.

19 August 2024
Unprompted review
Cellification logo

Reply from Cellification

Hi ,

We would first like to thank you for choosing cellification and we are very sorry to hear about the poor experience you have had. Our aim is to provide great products to our customers and deliver excellent service.

please let us know your name and order # so we can look into it

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look