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CEL SolicitorsReviews 

11,473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. #36 of 80 best companies in Law firm
  2. #1 of 6 best companies in Civil Law Attorney
  3. #4 of 5 best companies in General Practice Lawyer
  4. #27 of 56 best companies in Lawyer
  5. #58 of 150 best companies in Legal Services
  6. #17 of 35 best companies in Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
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Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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Replied to 100% of negative reviews

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4.8

All reviews

(11,473)

1,396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Carson was my first contact in CEL…

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems.
Greatly appreciated in a very difficult time.thank you
Marianna

24 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will be sure to share your great review with Paul.

Rated 5 out of 5 stars

Good customer relations.

Good customer relations.
Paul Carson is very patient with me and also a good listener

24 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 4 out of 5 stars

Involvement in on line trading which I believe was not geninue.

The first response person speaks clearly on the phone. She listened to my concern. After explaining the concern that I have to her. She provide reassurance and find out how the situation has impacted me. Following that, she explained about their services to me and provided information about other agency that will be involved the matter. Also, she explained what will be required from me. Furthermore, she informed me about there charges. An agreement form was signed. Finally, I received an email from her and other agency that will involve in this matter as she stated.

22 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your detailed feedback. We’re pleased to hear that you felt listened to, reassured, and well-informed throughout the process. Providing clear guidance and keeping clients updated is very important to us, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had an excellent experience dealing…

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service.

22 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, we really appreciate your kind words about Paul. We will be sure to share your kind words to him and the wider team.

Rated 5 out of 5 stars

I chose this company for there honesty…

I chose this company for there honesty and because they were professional friendly and exceeded all my expectations I’m not in my position for money but to have someone listen and take me seriously because of the way my company serco treated me after a accident I’m still in pain from a year later the staff were incredible understanding and went above and beyond for me

21 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words and for sharing your experience. We’re delighted that our team could provide the support, understanding, and professionalism you deserved during such a difficult time. Your trust means a great deal to us, and we wish you all the very best with your continued recovery.

Rated 5 out of 5 stars

I cannot thank Faye Hornby enough for…

I cannot thank Faye Hornby enough for her support and professionalism throughout my case. From our very first conversation, she was approachable, understanding, and incredibly knowledgeable. She took the time to explain everything clearly, kept me informed at every stage, and always responded promptly to any questions I had.

What stood out most was her compassion and genuine care. She made a difficult and stressful situation much easier to manage and gave me confidence throughout the process. Her expertise, attention to detail, and commitment to achieving the best possible outcome were evident from start to finish.

I would highly recommend Faye Hornby to anyone seeking legal assistance. She is professional, trustworthy, supportive, and truly dedicated to her clients. Thank you for all your hard work and exceptional service.

19 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your wonderful feedback. We’re delighted to hear that Faye provided the support, guidance, and professionalism you needed throughout your case. She is dedicated to ensuring her clients feel informed and supported every step of the way, and your kind words will mean a great deal to her. Thank you for placing your trust in us, and we wish you all the very best for the future.

Rated 5 out of 5 stars

CEL Solicitors helped me reclaim my…

CEL Solicitors helped me reclaim my rent deposit claim after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback and for your great recommendation.

Rated 5 out of 5 stars

Accident at work …

I contacted CEL Solicitors today about an accident I had at work which wasn’t my fault. I spoke with Paul Carson. He took the time to listen to what happened to me and was very helpful.

18 June 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

I gave CEL Solicitors 5* as Matthew who…

I gave CEL Solicitors 5* as Matthew who was the First Response Advisor was excellent. He explained everything I needed to know about how to proceed with my issue and was very professional and reassuring. I would definitely recommend these solicitors. And the excellent thing is if there is no win then there is no Fee , which is a huge plus for me .

18 June 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, it is lovely to know that Matthew made you feel reassured. We will be sure to share your kind feedback with him and the wider team.

Rated 5 out of 5 stars

Callul was very helpful and explained…

Callul was very helpful and explained everything clearly.

He reassured me.of the company's support and made me feel very comfortable.

He was kind and considerate and very caring.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate the kind words you have said about Callum.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Chaunteau Twort at CEL Solicitors. She was very professional, approachable and always willing to help with any questions or difficulties I had. Her support made a difficult situation much easier to deal with. I would highly recommend Chaunteau Twort and CEL Solicitors.

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Chaunteau and the wider team.

Rated 5 out of 5 stars

Callum Williams was fantastic on call…

Callum Williams was fantastic on call and very assuring that claims back due to scams was something the company was very successful in. Heard me out, took all the information in and infact also explained very clearly what they would do and timelines. Keep it up!

18 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words, it is great to know that you were pleased with the service provided by Callum.

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