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CEL SolicitorsReviews 

11,473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. #36 of 80 best companies in Law firm
  2. #1 of 6 best companies in Civil Law Attorney
  3. #4 of 5 best companies in General Practice Lawyer
  4. #27 of 56 best companies in Lawyer
  5. #58 of 150 best companies in Legal Services
  6. #17 of 35 best companies in Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(11,473)

1,396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matthew was extremely patient and very helpful

Matthew was extremely patient and very helpful with getting all the details recorded and then helping me to sign the agreement with CEL - I would recommend him very highly to work with people as he is non-judgmental too.

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Matthew, we will be sure to share your kind feedback with him and the wider team.

Rated 5 out of 5 stars

The process of registering my claim was…

The process of registering my claim was straightforward and excellently managed by Mark Twist. He gave me lots of reassurance.

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will pass your kind words to him.

Rated 5 out of 5 stars

I had a phone call from Paul Carson

I had a phone call from Paul Carson, he took my details , was very friendly and told me somebody would be in touch in a few days, I must say he was very courteous and the speaker computer was excellent aswell, not the usual rubbish !

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will pass your lovely words to Paul and the wider team.

Rated 5 out of 5 stars

Very understanding and considerate.

I made the decision to contact CEL Solicitors, It is not an easy thing to do however my contact was Paul Carson. Paul was very helpful , considerate, and understanding which made t easy to go through the process and answer questions and details.

16 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it. We will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

CEL Solicitors - Callum Wilson

I contacted First4Lawyers, regarding a claim, who transferred me to Callum Wilson of CEL Solicitors.
He explained proceedings perfectly and left me smiling

16 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him.

Rated 5 out of 5 stars

Callum Williams provided outstanding…

Callum Williams provided outstanding support during the call. He listened carefully, explained everything clearly, and demonstrated a high level of professionalism. Highly recommended.

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

Spoke to bev

Spoke to bev, very helpful great service

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will pass your kind words to Beverly.

Rated 5 out of 5 stars

Paul Carson CEL Solicitors

Hi just spoke with Paul Carson a representative of CEL solicitors. I was feeling really apprehensive regarding this call but speaking with Paul put me at ease and I was able to give him the information he needed.

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, it is great to know that he made you feel at ease when talking to us.

Rated 5 out of 5 stars

Cel solicitors top mark's

Paul Carson really made me feel at ease. Explain what was going to happen. A very nice guy. Thank you

15 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 5 out of 5 stars

Fraud Clain

Recommend this firm for there excellent work and support through a very stressful period.
In particular Hannah Lowe who kept me informed with updates throughout the whole procedure.

14 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great recommendation, we really appreciate it. We will be sure to share your kind words with Hannah and the wider team.

Rated 5 out of 5 stars

I want to say thank you to CEL…

I want to say thank you to CEL Solicitors especially Mark Twist that was calm and precise with explaining my case which made me feel relaxed after being scammed.

12 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we will be sure to share your kind words with him.

Rated 5 out of 5 stars

To trust CEL

To be honest I expect very good and professional job from CEL,Paul is very friendly guy,

12 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 4 out of 5 stars

Professional and transparent

They made time to hear my story and offered to represent my case. They were patient and professional, and I look forward to a positive outcome.

11 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback.

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