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CEL SolicitorsReviews 

11,473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. #36 of 80 best companies in Law firm
  2. #1 of 6 best companies in Civil Law Attorney
  3. #4 of 5 best companies in General Practice Lawyer
  4. #27 of 56 best companies in Lawyer
  5. #58 of 150 best companies in Legal Services
  6. #17 of 35 best companies in Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
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Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
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Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,473)

1,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Successful Outcome

It took just under a year to get a successful outcome on my claim with CEL. I knew it was not going to be a quick process but I was able to put the process in the hands of a professional who knew what he was doing. Thomas Mellish did an amazing job for me and pushed back a few times with the Ombudsman regarding my claim. After being scammed out of a large amount of money CEL assisted in getting me my full refund as the Ombudsman had agreed with the bank to pay me back, something I never thought was achievable.

11 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really do appreciate your kind words about Thomas and the team. We are happy to know that we was able to recover your money back and that is the reason as to why we do the job that we do. We wish you all the luck in the future.

Rated 5 out of 5 stars

Talked to Paul Carson he put right at…

Talked to Paul Carson he put right at ease, easy to talk to very polite thanks for everything Paul. Cheers mark

11 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Paul.

Rated 5 out of 5 stars

Easy to communicate with,understanding…

Easy to communicate with,understanding and reasurring.The memember of staff I spoke to was Mark Twist who was very helpfull.

10 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback about Mark, we will be sure to pass your kind words to him and the wider team.

Rated 5 out of 5 stars

Paul Carson was Very helpful

Paul Carson was Very helpful, explained very clearly of what going to happen and what to expect

10 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with Paul.

Rated 5 out of 5 stars

Injury claim

I was attacked on Portwood Highstreet in Southampton. I was seated on the bench with my Friend and then some 2 guys. One black and one white just came up to me and beat me up with Tree branches.

This has now left me traumatised to walk up my local highstreet.

REGARDS.

AUBREY ROGERS.

1 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Hi Aubrey, thank you for taking the time to leave your review. We are extremely sorry that you have been through something like this, we hope to be able to assist you. If you have any further questions, please get in touch.

Rated 5 out of 5 stars

Mark Twist was my point of call today

Mark Twist was my point of call today. He was extremely helpful and explained everything easely for me to understand. He was patient and kind and very understanding and had a great empathy with what had happened to me.

8 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, it is great to know that you were happy with his service. We will pass your kind words to Mark and the wider team.

Rated 5 out of 5 stars

Paul Carson was great and listened to…

Paul Carson was great and listened to me explain the scam process. He wasn’t judgmental all which I was very happy about so thank you

8 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul.

Rated 5 out of 5 stars

The company insurance me of the strong…

The company insurance me of the strong chances of getting a refund from the claim, also being very supportive and giving information very clearly, such that I were able to understand the steps I had to undertake of providing evidence, and Hannah lowe was really helpful specifically with my case she went the extra mile for me and made my case presentable, she was really helpful and very experienced making my case more robust, highly recommended for all customers

4 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words and thoughtful feedback. We’re truly glad to hear that you felt supported and well-informed throughout your claim process. It’s wonderful to know that Hannah went the extra mile for you—she’s dedicated to making sure every client feels listened to and cared for. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Help for fraud victims

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I had given him all the details. He asked me relevant questions and listened patiently. He was very professional and sympathetic. I would highly recommend anyone who has been a victim of a fraud to contact them to recover your money.

5 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for taking the time to share your experience. We know how overwhelming it can feel to be the victim of fraud, and we’re glad Callum was able to offer you reassurance and support when you needed it most.

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