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CEL Solicitors Reviews 

11,478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. #36 of 80 best companies in Law firm
  2. #1 of 6 best companies in Civil Law Attorney
  3. #4 of 5 best companies in General Practice Lawyer
  4. #27 of 56 best companies in Lawyer
  5. #58 of 150 best companies in Legal Services
  6. #17 of 35 best companies in Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,478)

1,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chaunteau Twort Has been so supportive…

Chaunteau Twort Has been so supportive in helping me gather everything needed for submission in relation to my claim. I have felt very naive and ashamed about what happened in relation to the scam. But realise now how clever these people are and that it’s not just me who falls. Thanks again to Chaunteau.

24 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words. We’re really pleased to hear that Chaunteau was able to support and reassure you throughout the process. Sadly, these scams are designed to be incredibly convincing, and many people are affected by them every day.

Thank you again for placing your trust in us, and we’ll make sure your feedback is passed on to Chaunteau.

Rated 5 out of 5 stars

My case was handled professionally and…

My case was handled professionally and promptly by Cj Sharkey and the CEL Solicitors team. They worked me through every step of my claim process which made it easy for me.

22 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind review! We're delighted to hear that CJ Sharkey and our team provided you with professional and prompt service, and that we were able to make the claim process straightforward for you.

Your feedback means a lot to us, and we're glad we could support you every step of the way. If you ever need assistance in the future, don't hesitate to get in touch.

Rated 5 out of 5 stars

Faye Hornby was very reassuring ...

I recently appointed CEL Solicitors to help me recover money lost through a scam, and so far I have been very impressed with their professionalism and support. Faye Hornby explained the process clearly, kept me informed throughout, and demonstrated strong knowledge and attention to detail. I feel confident having them handle my case and would highly recommend them based on my experience so far.

7 April 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your experience with us. It’s great to know you feel supported and confident in our handling of your case. Your recommendation is sincerely appreciated, and we remain committed to guiding you every step of the way. If you have any questions, please feel free to contact us at any time.

Rated 5 out of 5 stars

Fast response

Fast response. They provide me helpful information that should I do in my case

22 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 5 out of 5 stars

David Leah

David Leah has been very, very helpful and understanding.

20 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 4 out of 5 stars

I had a lot of trouble with a certain…

I had a lot of trouble with a certain bank over money they wouldn't return. But ccl in thee Liverpool branch helped me get my money returned and Ruby was the lovely lady who delt with my case and let me know the good news.

18 September 2025
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Ruby and the team.

Rated 5 out of 5 stars

CEL personal injury claim

CEL dealt with my personal injury claim smoothly and efficiently. It seemed to go like clockwork, with very little input required from me. The outcome was as good as I had hoped for.

20 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we are pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Scam claim

Spoke to Faye Hornby who went through everything I needed to know great and what her company would be working on my claim , very professional and easy to understand .

20 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to pass your kind words to Faye.

Rated 1 out of 5 stars

Still scammers!

Left a review in March and they said that they had contacted trudtpikot to get further information - what a load of twaddle! They haven’t had the decency to investigate this further or get in touch.

Avoid like the plague, scammers!

19 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

We’re sorry to hear that you feel this way. We have requested further information from yourself previously and will review both your file with us and the previous reviews left.

If you are willing to provide any additional details, we will ensure they are looked into promptly.

Rated 5 out of 5 stars

Excellent service

After such an awful experience and the loss of my funds, I was relieved to be able to share my side without feeling judged. My case officer Cj Sharkey, has been prompt and extremely helpful and now I feel better knowing my case has priority and it's being taken care of.

18 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced, but we’re glad CJ has been able to provide the support and reassurance you needed. Your feedback means a lot, and we’ll make sure your kind words are passed along.

Rated 5 out of 5 stars

Dues the phone i had with Fay Hornby…

Dues the phone i had with Fay Hornby and the informations I had given, I was delighted with the outcome and the facts its has excepted to take on my case. As I strongly recommend the service I have received.

19 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Faye and the team.

Rated 2 out of 5 stars

I Had a case with CEL solicitors about…

I Had a case with CEL solicitors about a crypto fraud, but they only managed to recover about 60% and even after recover 60% they charged me over 50% in fee, which is didn't know or explained properly that includes premium insurance that i was told over the phone after about three different Solicitors that took my case changed over from one into nother! And even after the claim was very quick I haven't got a report that they done a search on crypto trace that deducted from my claim £1800, how do I know that they did that!!? Like I said as well as the premium insurance i was told that I won't have to pay over the phone!! I did expect to be paying them between 25-30% not over 50% of the claim! Very disappointing and not very clear how did they recover my money!! I had to accept as I was in very bad situation financially! As soon as I did accept i never even had an email as they normally do ask for a review!! Hope it will help the others! Well if your staff can't do there job properly why should I pay for it!

26 March 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your feedback. We’re genuinely sorry to hear you were disappointed with your experience, and we understand how stressful it can be to deal with the aftermath of crypto fraud.

We always aim to provide clear information about our fees, including any deductions for insurance or third-party services such as crypto tracing. We appreciate that changes in your case handler may have made things feel less straightforward, and we’re sorry for any confusion this may have caused.

If you would like further clarification, please feel free to contact our team directly. We’re here to answer your questions and offer any support you may need.

Rated 5 out of 5 stars

So far so good

So far so good, in particular , Paul Carson has been professional, courteous and attentive.

18 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Paul Carson

I spoke to Paul Carson this morning. He was very polite and patient with me. His information was clear and concise.

18 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your fantastic feedback, we will be sure to share your kind words with Paul and the team.

Rated 5 out of 5 stars

Faye Hornsby excellent

I spoke to Faye Hornby regarding a new claim she could not be more friendly and helpful put my mind at rest a little she took the time to explain all the procedures I would have to face and then she said if there is anything I can do going forward to contact her.
I don’t think you can get any better thankyoub

15 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Faye, we will be sure to pass your kind words to her.

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