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CEL Solicitors Reviews 

11,478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. #36 of 80 best companies in Law firm
  2. #1 of 6 best companies in Civil Law Attorney
  3. #4 of 5 best companies in General Practice Lawyer
  4. #27 of 56 best companies in Lawyer
  5. #58 of 150 best companies in Legal Services
  6. #17 of 35 best companies in Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
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Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,478)

1,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My conversation with Callum made me…

My conversation with Callum made me feel at ease. He made me feel comfortable and explained everything in detail and the whole process felt very quick and efficient. Callum was very professional and listened to all my concerns. One of the most easy going conservations I’ve had with someone who I felt confident sharing my story with. Thank you Callum

14 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share with Callum and the team.

Rated 5 out of 5 stars

Helpful Paul Carson

I spoke with Paul Carson today, who was very helpful and helped eased my worries about my situation. He made me feel like there was light at the end of the tunnel after I thought I had no chance of sorting the situation out.

14 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to pass your kind words to Paul.

Rated 5 out of 5 stars

Informative

Beverly was very helpful and professional. Thank you!

14 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Great service!

Faye Hornby from the start was sweet, kind, considerate and helpful in my possible claim.

She understood everything clearly and was very precise in her note taking! Thank you so much

14 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will be sure ti pass this on to Faye and the team.

Rated 5 out of 5 stars

I spoke to Jack today regarding a scam…

I spoke to Jack today regarding a scam I had fallen for. He was professional and empathetic. I would recommended a phone call to this company if you find yourself in the same situation.

12 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Jack and the team.

Rated 5 out of 5 stars

Paul provided me with excellent

Paul provided me with excellent, courteous and useful information to take my fraud case further.

11 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Wendy Houghton was assigned to my case

Wendy Houghton was assigned to my case. Everything was efficiently requested by her and as I sent the relevant information to her it was immediately actioned.

7 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with Wendy and the team.

Rated 5 out of 5 stars

Shoutout to Chaunteau Twort!

Shoutout to Chaunteau Twort!
Honestly didn’t know what to expect when I first got in touch about my fraud refund situation, but Chaunteau has been an absolute star. Always gets back to me quickly, never leaves me wondering what’s happening, and actually explains things in a way that makes sense.
Dealing with fraud is no fun but having someone so switched on and easy to reach has taken a massive weight off. Can’t thank Chaunteau enough

11 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words! We’re delighted to hear Chaunteau was able to support you through such a difficult situation and keep you informed every step of the way. We’ll be sure to pass along your feedback — it will mean a lot. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Lost and regain

Having putting in my claim Paul Carson, has been very intrumental in providing the necessary guidance and understanding in what has happen to me and how the team strive to getting back what there customers have lost.

8 May 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will pass your kind words to our team.

Rated 5 out of 5 stars

Kai Fessey - Thank you, great professional

Kai Fessey my case handler has done amaizng and managed to bring my scam case to positive outcome that resulted in positive outcome. Appreciarate all the efforts !

16 March 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Kai and the wider team.

Rated 3 out of 5 stars

Not as advertised

Went to cel as they advertised crypto recovery this was a misrepresentation they don’t do crypto scam recovery. I got money back for money put into crypto but not the money I made in crypto. The money i put into crypto I only got a small percentage back not even half and after cel took there cut it was it was a lot less. Emails were ignored when asked about progress so I just stopped asking. So overall not really sure why I bothered

9 April 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We always aim to be transparent about the recovery services we can provide and understand your frustration regarding the outcome and communication. We appreciate you bringing this to our attention and will use your comments to improve our client support and processes going forward.

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