Chadwick Lawrence Reviews 

2,496
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the professional and supportive staff for their helpfulness and dedication. Many found the service efficient, smooth, and proactive, often exceeding expectations to achieve positive outcomes. However, some customers also noted issues with communication and responsiveness. These reviewers experienced delays, a lack of proactive updates, and difficulty reaching staff, leading to frustration and extended processes. Some also reported instances of cases being passed between staff without proper oversight or understanding of the history, and not being informed when their solicitor left.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Response time

Clients share ambiguous opinions on response time, with many praising prompt and efficient communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers finding the service always available,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is always problems with solicitors, we required our property urgently and was living as a broken family until the process was completed. As a first time buyer, they were quite a scare. Every... See more

Company replied

Rated 5 out of 5 stars

My experience with Chadwick Lawrence has made a difficult situation bearable. Angela thorp has been my rock though out my divorce and has given my the best advice. She has guided me though the... See more

Company replied

Rated 5 out of 5 stars

We had what everyone involved in this process described as unprecedentedly experienced difficult buyers in our recent house move. It really was the most stressful ordeal. Rhianne Harris and Kiona Raym... See more

Company replied

Rated 5 out of 5 stars

Lynda Harland at Chadwick Lawrence has over the last year sold two houses for us belonging to our elderly parents. She has handled both sales impeccably. The second sale was particularly challengin... See more

Company replied


Company details

  1. #77 of 83 best companies in Law firm
  2. #137 of 156 best companies in Legal Services

Information provided by various external sources

Chadwick Lawrence Solicitors offer expert legal advice in Family Law, Employment Law, Property, Disputes, Wills & Probate, Medical Negligence and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,496)

415 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service

Really good service, very proactive in their responses and requests actioned very fast. Reasonably priced as well. Very professional and easy to understand. Legal terms were clearly explained where necessary.

30 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very Helpful and meetings on time will…

Very Helpful and meetings on time will use Chadwick Lawrence if I require any further work

20 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we appreciate your feedback and look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Jack Oldroyd dealt with my settlement…

Jack Oldroyd dealt with my settlement agreement, I appreciated his support and assistance at what was a very difficult time.

22 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Inconsistent Communication and Avoidable Delays

I used Chadwick Lawrence for a remortgage and transfer of equity after the work was outsourced from SAM Conveyancing Ltd. Communication throughout the process was inconsistent and reactive. There was a long period between mid‑February and early March where I couldn’t get clarity on the status of the file, despite repeatedly asking for updates.

Key documents were received by the firm but not actioned promptly, and I often had to chase for information or piece together the timeline myself. This lack of visibility created unnecessary anxiety and contributed to the transaction completing later than originally planned, which resulted in additional interest being charged.

I also contacted the firm’s general enquiries inbox to request the supervising manager’s details so I could share feedback, but I did not receive a response. This reinforced the sense that communication and oversight are not as robust as they should be.

The transaction did complete, but the overall experience highlighted several areas where clearer communication and better internal coordination would have made a significant difference.

20 March 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.

20 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 3 out of 5 stars

Lacks the personal touch

It's a long time since I bought or sold anything and felt out of my comfort zone. The process is via email and by app. It might work for some but I found it heavy going, especially the two hundred+ questions about the property and it's leasehold.

The process would have been faster if someone who was accessible by phone checked in / reassured me when I struggled with some of the questions on the app and missed emails on queries or didn't understand the questions.

A phone call at key points would have been helpful for me and this would have been a 5* review!

24 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and will ensure this is taken into account.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very good service all round

Very good service all round. Wouldn't hesitate to recommend this law firm.

23 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Revisiting client

I have used Chadwick twice for conveyancing in the last year. Safe to say a quick speedy service.
The app and notifications really helped me to keep track of the process.
I would definitely recommend using them for your conveyancing bot buying and selling.
The team are quick to respond and help too.

30 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments and to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish! Speedy process and great communication from the team. Eleanor and Tia have been wonderful and made it a stress free experience buying our first house. Cannot thank them enough.

30 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

A complex transaction

We had a very complex transaction that required several stages, and Danielle was so efficient in making the transaction work within a very tight deadline. No question was too difficult for her to answer, and when she was not sure, she investigated before proceeding. I think she is an asset to your team.

Dealing with legal transactions can be a real challenge. However, we were very pleased with the level of dedication given to our case. Nothing was too much trouble, and we are using them again and would recommend ChadwickLawrence.

The only thing that may be improved is perhaps quickening response time for emails to at least 1-2 days as against 3 days or more. Thank you for serving us.

8 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and will ensure this is taken into account.
Kind regards
Neil Wilson, Managing Partner

Rated 3 out of 5 stars

Lauren was wonderful and patient during…

Lauren was wonderful and patient during what was a stressful process. She was responsive to any queries and answered the phone for a chat whenever needed.

20 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

All said and done, they did a good job

There is always problems with solicitors, we required our property urgently and was living as a broken family until the process was completed.

As a first time buyer, they were quite a scare. Every solicitor office has work and struggles but I think their only room for improvement is communication. They were fast and speedy with everything on their end, during the process it didn’t feel that way due to the masses of miss communication. Simple fixes to this problem is AI and Automation to do the following: An email a day drafted from work notes. status updates: waiting 3rd party; pending customer response. It’s easy stuff but will fix 99% of the problems it will fix all problems experienced!

27 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and will ensure this is taken into account.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

A very efficient and super smooth…

A very efficient and super smooth service from the people at Chadwick Lawrence. I was looked after by Lynda Harland,and all communications was quick, it was very clear what I had to provide and I found the whole process to be very stress free compared to previous buying/selling experiences in the past.

27 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Ellie Hirst - Huddersfield Office - Excellent service, sympathy and attention to detail.

John and I would both like to say how much of a pleasure it has been knowing Ellie Hirst and having her guidance, sympathy, patience and understanding throughout the whole process of managing my late father's house sale and estate - we have certainly been through some stressful times together ! We would both like to record our appreciation for all her hard work and unrelenting efforts on our behalf.

26 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Excellent service

Excellent service. Was kept informed at all times .very friendly and helpful. Since the beginning of my late mums house right to completion. The service out standing. Highly recommend this company.

24 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and it is great to hear you recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Highly recommend!

I had a great experience with Chadwick Lawrence. The whole process was quick and easy, and everything was explained in a very simple, straightforward way.

They kept me updated throughout and were always available to offer advice whenever I needed it, which made a big difference. I never felt unsure about what was happening, and everything moved along smoothly from start to finish.

A special thank you to Giovanna, Kyra, and Zahira for their support and professionalism throughout—it was truly appreciated.

I’d definitely recommend Chadwick Lawrence to anyone looking for a stress-free and efficient service.

23 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and it is great to hear you recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Helpful

Helpful, realistic and knowledgeable. Many thanks for your help.

15 April 2026
Chadwick Lawrence logo

Reply from Chadwick Lawrence

Thank you for the five star review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Inefficient, unprofessional and unfriendly

Our purchase, with no chain involved either side, took over 6 months to complete due to their lack of proactive chasing of the solicitors from the other side. This meant our original mortgage offer expired so they charged us £90 for having to process a new one, which was due to no fault of ours. Our fees also doubled throughout the process, making the costs much higher than the national average. We put in a formal complaint of how poorly our case was handled and received a very defensive and grammatical-error ridden response denying things that we had proof of in writing. Our case was also passed onto 3 different people, all of which were rarely contactable directly with information mostly passed on through their assistants who also failed to answer calls on many occasions. There was also plenty of mistakes in the final correspondence such as mixing mine and my partner's accounts up and incorrect spelling of the property address. If you want a fast, efficient and friendly service then go elsewhere. Chadwick Lawrence made this process extremely stressful which at times completely ruined the excitement of buying our first house.

1 April 2026
Unprompted review
Chadwick Lawrence logo

Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look