I had an unusual request: sprockets and chains for a Scouting project. These folks were brilliant, not only finding the right product but also supporting the Scouts (which is a charity). Lovely human... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non s... See more
The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase m... See more
First class service, quick, efficient. Had a chat with Matthew Rice who helped me select the right rear sprocket for my Bonny and then helped me through payment process as I was struggling. Highly rec... See more
Company replied
Company details
- #21 of 47 best companies in Motorcycle shop
- #9 of 19 best companies in Motorbike dealer
- #16 of 40 best companies in Motorcycle Equipment Store
- #15 of 24 best companies in Motorbike parts shop
- #1 of 2 best companies in Motorbike repair shop
Written by the company
Chains and Sprockets, founded in 2011, is a leading online retailer of motorcycle parts and maintenance essentials. We supply riders across the UK with premium chains, sprockets, filters, brake pads, clutch kits, and tools from trusted brands including RK, DID, JT, Renthal, Hiflofiltro, and EBC. Whether you’re a weekend rider, workshop professional, or motorsport enthusiast, we provide reliable products and expert support to keep your bike performing at its best. As the retail arm of Urban Moto Distribution, we also offer trade accounts and B2B solutions for garages and service centres nationwide. Visit our website or contact our team for fast delivery and expert advice.
Contact info
Monarch House, Long Leys Road, LN1 1DT, Lincoln, United Kingdom
- 01522589461
- general@urbanmoto.co.uk
- www.chainsandsprockets.co.uk
4.8
Excellent
890 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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First-time customer and I am happy with the purchase!
The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase my chains and sprockets again here. Keep up the good product line, value, and service.
25 August 2025
Vfr 800 chain and sprockets
I bought a chain and 2 sprockets for my VFR800 and fitted them myself. Quick delivery, good communications, everything went well. Good quality parts.
26 August 2025
Really disappointed
Really disappointed. I got the chain and sprocket. No issues there, but I didn't get the link to join the chain.
So I've emailed three times. Not a single reply.
I'm more disappointed that I got no response. Poor customer service.
So definitely three emails sent, 3rd, 5th and 8th Aug. Don't worry about the link. I've paid to get another one sent. Like I said, disappointed.
27 July 2025
Reply from Chains and Sprockets
Hi Darren,
Following on from the above. After a review of this poor feedback we did in fact find these messages in a spam folder. We have now implemented better staff procedures in checking these folders. Again we are sorry for the lack of communication in this instance. You can see from other feedback that this is not a normal for us. Please reach out if we can offer you a discount in the future. Kind Regards Management @ C&S.
Good value product delivered on time.
1 August 2025
Had what I wanted for a great price…
Had what I wanted for a great price fast delivery quicker then I Thort will 100% be using again
26 July 2025
All good fit first time
25 July 2025
It's was the right fit for starters
It's was the right fit for starters, the quality of chain for the price is amazing definitely would buy there again
25 July 2025
Quick delivery and kept informed
24 June 2025
Chain splitter and riveter
A very competitive price for the product I purchased and quickly delivered
31 May 2025
Reply from Chains and Sprockets
Hi Lewis,
We are sorry to hear you have not received your parcel yet.
We have checked the details of your order and on review, it has been noted that Royal Mail advised they could not deliver your order as there was no house number attached to your order when you placed the order.
The parcel is being returned to us and we will re send it out once it returns to us to the correct address.
We would also appreciate, as it was not an error or fault on our behalf, if you could amend or remove your 1* review.
Thanks,
Chains & Sprockets Team
Ronseal....
Swift delivery, i gotcwhat I paid for. They stocked the item i needed. Need I say more?
31 May 2025
Excellent
Bought a chain and new sprockets. Delivery was fast, products were as they should be when they arrived and I was happy with the price. I'd buy from here again.
29 May 2025
Great service and fast delivery 👍
28 May 2025
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