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Chains and SprocketsReviews 

890
•
TrustScore 5 out of 5

4.8

Motorcycle shop
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and the excellent service received, often highlighting the efficiency and helpfulness of the company. Many people appreciate the fair and fantastic pricing, noting that they found exactly what they needed at a great value. The delivery service is frequently mentioned as quick, prompt, and efficient, with many experiencing next-day delivery. However, some customers also noted issues with delivery times, experiencing delays or receiving untracked services.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the good quality, value, and reasonable... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and fast... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Customers... See more

Price

Customers express satisfaction with the pricing, often describing it as fantastic, good, or reasonable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an unusual request: sprockets and chains for a Scouting project. These folks were brilliant, not only finding the right product but also supporting the Scouts (which is a charity). Lovely human... See more

Company replied

Rated 5 out of 5 stars

Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non s... See more

Rated 5 out of 5 stars

The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase m... See more

Rated 5 out of 5 stars

First class service, quick, efficient. Had a chat with Matthew Rice who helped me select the right rear sprocket for my Bonny and then helped me through payment process as I was struggling. Highly rec... See more

Company replied

Company details

  1. #21 of 47 best companies in Motorcycle shop
  2. #9 of 19 best companies in Motorbike dealer
  3. #16 of 40 best companies in Motorcycle Equipment Store
  4. #15 of 24 best companies in Motorbike parts shop
  5. #1 of 2 best companies in Motorbike repair shop

Written by the company

Chains and Sprockets, founded in 2011, is a leading online retailer of motorcycle parts and maintenance essentials. We supply riders across the UK with premium chains, sprockets, filters, brake pads, clutch kits, and tools from trusted brands including RK, DID, JT, Renthal, Hiflofiltro, and EBC. Whether you’re a weekend rider, workshop professional, or motorsport enthusiast, we provide reliable products and expert support to keep your bike performing at its best. As the retail arm of Urban Moto Distribution, we also offer trade accounts and B2B solutions for garages and service centres nationwide. Visit our website or contact our team for fast delivery and expert advice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(890)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Dangerous And poor quality my chain…

Dangerous And poor quality my chain snapped after only 2 weeks of use on my Honda cb500f would not recommend instead spend the bit extra on a DID chain

7 February 2025
Unprompted review
Chains and Sprockets logo

Reply from Chains and Sprockets

Hi Edward, We are sorry to hear about the issues you were having with your chain. I have tried to search up and order for yourself on our system, however could not find any record of your order. Would you be able to contact us and send us your order details, so we can look into this further for you? Having not heard from this customer or been able to find them on our despatch database we would like to mention that all our DID chains are genuine DID. Thanks, Chains & Sprockets

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