Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more
Company replied
Company details
- #48 of 60 best companies in Music shop
- #3 of 4 best companies in DVD Shop
- #146 of 180 best companies in Hobby shop
- #20 of 26 best companies in Record Shop
Written by the company
We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chalkys
Hi Carl,
That is fantastic to hear! We are so glad you had a great experience with our delivery. Thank you for the wonderful review!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Joseph,
We are so glad to hear you had a straightforward and positive experience with us! We appreciate you taking the time to share your feedback.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Phil,
Thank you for your fantastic review! We are so glad to hear you had a good experience and that you were happy with our service. We really appreciate your kind words.
Kind regards
Rachael
Assistant Customer Service Manager
This is a scam they charged me £56…
This is a scam they charged me £56 pounds postage for an £11 LP and did not tell me cost of shipping upfront I tried to cancel the payment and could not and sent them loads of emails with no response. Don’t buy from this company
1 July 2026
Reply from Chalkys
Hi Karen,
We are very sorry to hear about this concerning experience. This certainly does not sound like our standard procedure, especially for a UK order.
Could you please contact us directly at help@chalkys.com with details of your order? We'd like to investigate this immediately, as there should be no postal charges for a UK order shipped via Royal Mail.
Kind regards
Rachael
Assistant Customer Service Manager
Great service every time
Great service every time. Items alway come on the day of release. Thank you.
1 July 2026
Reply from Chalkys
Hi Louise,
Thank you so much for your continued support and kind words! We are thrilled to know you consistently receive great service and that your items always arrive on release day. We truly appreciate it!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Colin,
Thank you for the great feedback! We are glad to hear your order arrived quickly and was well-packaged.
Kind regards
Rachael
Assistant Customer Service Manager
Vinyl
I was nervous ordering from a company I didn't know but they delivered the LP in excellent condition. Price was good. And good customer service
1 July 2026
Reply from Chalkys
Hello,
Thank you for taking a chance on us! We are so glad to hear we could alleviate your initial nervousness by delivering your LP in excellent condition, offering a good price, and providing great customer service. We truly appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Excellent shopping experience
Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep doing the amazing work and using good quality record mailers...it makes a huge difference (peace of mind). Happy customer here :)
8 July 2026
Unprompted review
Reply from Chalkys
Hello,
Thank you for your amazing review! We are absolutely thrilled your 'Confessions 2' vinyl arrived in perfect condition. It means a lot to hear our mailers make such a difference. Thank you for your kind words and for being a happy customer!
Kind regards
Rachael
Assistant Customer Service Manager
Very Good and fair Customer Service
24 June 2026
Reply from Chalkys
Hi Olf,
Thank you for your review! We are pleased to hear you experienced very good and fair customer service.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Craig,
Thank you for your review! We are pleased to hear you think we are a great company with great service.
Kind regards
Rachael
Assistant Customer Service Manager
All round excellence !
Price was lower than everyone else, shipping was quick and arrived sooner than expected.
Not much you could do to be better !!
1 July 2026
Reply from Chalkys
Hi Chris,
Thank you for your fantastic review! We are so pleased you found our prices competitive and that your order arrived quickly. We appreciate your kind words!
Kind regards
Rachael
Assistant Customer Service Manager
Madonna Confessions II Alternative Cover Pink Vinyl
Fast Delivery On My Pre-Order & Packaged Well. Highly Recommeded For Vinyls. :-) Thank you
1 July 2026
Reply from Chalkys
Hi Lisa,
Thank you for your review! We are so glad your pre-order arrived quickly and was well packaged. We appreciate your recommendation for vinyl's!
Kind regards
Rachael
Assistant Customer Service Manager
Great album bought from Chalkys
Great album bought from Chalkys, fast service and delivery excellent 👌
1 July 2026
Reply from Chalkys
Hi David,
Thank you for your review! We are pleased you enjoyed the album and our fast service and delivery. We appreciate your excellent feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Had 3 cds off you and been brilliant …
Had 3 cds off you and been brilliant so always looking for new cds which are new releases very happy with your service . It great service thank you
24 June 2026
Reply from Chalkys
Hi David,
Thank you for your fantastic review! We are delighted to hear you are happy with your CDs and our service, and that you are enjoying our new releases. We appreciate your kind words.
Kind regards
Rachael
Assistant Customer Service Manager
Chalkys is a great company
Chalkys is a great company. I’ve been buying off them for years and always had a great service. Never once had a problem. Item always arrives on the day of release or even a day early sometimes which is great so please keep up the fantastic work!!! 5*****
1 July 2026
Reply from Chalkys
Hi Karl,
Thank you so much for your incredibly kind words and loyalty over the years! We are absolutely thrilled to hear you have consistently received great service and that items often arrive on or before release day. We truly appreciate your 5-star review.
Kind regards
Rachael
Assistant Customer Service Manager
Chalkys is good
Chalkys is good, my choice is eclectic as before, the Hania Rani is stunning, thanks to radio 3 programs Night tracks and Late junction. The less said about the postal service the better.
1 July 2026
Reply from Chalkys
Hi Philip,
Thank you for your review! We are glad you experienced fast delivery and a smooth ordering process.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Daron,
Thank you for the great feedback! We are happy to hear you had a fast delivery and a smooth ordering process.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hello,
Thank you for your review! We are glad to hear your shipment was perfect and delivery was fast. Thank you for your business.
Kind regards
Rachael
Assistant Customer Service Manager
Good company to deal with
Easy transaction , the best price for the product , delivered in good time .
I’ve bought from Chalkys over on eBay before , always reliable 👍🏼
1 July 2026
Reply from Chalkys
Hi Mike,
Thank you for your fantastic review! We are thrilled to hear that you found the transaction easy, the price excellent, and the delivery prompt. We appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Vaughan,
Thank you for your fantastic review! We are so glad you love the product and appreciated our communication.
Kind regards
Rachael
Assistant Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.