Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more
Company replied
Company details
- #48 of 60 best companies in Music shop
- #3 of 4 best companies in DVD Shop
- #146 of 180 best companies in Hobby shop
- #20 of 26 best companies in Record Shop
Written by the company
We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Item arrived well packaged and on time
Item arrived well packaged and on time, price was cheapest I could find at the time.
1 July 2026
Reply from Chalkys
Hi Tim,
Thank you for your review! We are so pleased to hear your item arrived well packaged and on time, and that you found our pricing competitive.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Simon,
Thank you so much for your kind words! We are thrilled to hear you had such a positive experience with our service.
Kind regards
Rachael
Assistant Customer Service Manager
Great service
30 June 2026
Reply from Chalkys
Hi Lee,
Thank you so much for your fantastic review! We really appreciate you taking the time to share your positive experience.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Michael,
Thank you for your fantastic review! We are so glad you found our online purchase process easy and appreciated the free UK postage.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Martin,
We are so pleased to hear you had a great experience and found our prices to be the cheapest! Thank you for taking the time to leave such a positive review.
Kind regards
Rachael
Assistant Customer Service Manager
Thieves!
Thieves. I ordered a CD and a vinyl album through Amazon. Only one tracking number provided. CD in a jiffy bag which couldn’t possibly accommodate a vinyl album. Both items are showing as delivered. These theives have stolen my money and are not to be trusted. Avoid.
6 July 2026
Unprompted review
Reply from Chalkys
Hi Paul,
We are very sorry to hear about the issue with your recent order. This certainly is not the experience we want our customers to have. Please contact us directly at help@chalkys.com with your order number so we can investigate this thoroughly and help resolve it for you.
Kind regards
Rachael
Assistant Customer Service Manager
Great service
Ordered 4 separate CDs, all of which arrived promptly.
Having carried out a quick on-line search for each CD, you were the best priced each time.
29 June 2026
Reply from Chalkys
Hi Mark,
Thank you so much for your fantastic review! We are thrilled to hear that your four CDs arrived promptly and that you found our prices to be the best after your online search. We really appreciate you taking the time to share your positive experience.
Kind regards
Rachael
Assistant Customer Service Manager
Quick and easy.
24 June 2026
Reply from Chalkys
HI Nigel,
Thank you so much for your kind words! We are thrilled to hear you had a quick and easy experience with us. We appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Love Chalkys
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not having to buy from Amazon. Chalkys all the way for me!
3 July 2026
Unprompted review
Reply from Chalkys
Hello,
Thank you for your wonderful review! We are thrilled to hear that you appreciate our free UK delivery, particularly for pre-orders that arrive on release day. It is fantastic to know that you find our prices competitive and that you choose Chalkys over other retailers. Your support means a lot to us!
Best regards,
Rachael
Assistant Customer Service Manager
5 star service
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a great company to buy from. Highly recommend them for 5 star service.
26 June 2026
Reply from Chalkys
Hi Julia,
Thank you for your fantastic review! We are thrilled to hear you have had such consistently positive experiences with Chalkys. We really appreciate your kind words. It means a lot to us that you would highly recommend us! We look forward to serving you again soon.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hello,
Thank you for your feedback. We are glad you liked our pricing and fast delivery. We are sorry that the packaging didn't meet your expectations. Please know that we take your comments seriously and are always looking to improve our packaging. We hope to serve you again soon.
Best regards,
Rachael
Assistant Customer Service Manager
Communication
I appreciate the order took almost 5 weeks, but I had to chase you, very little proactive communication on the delays. Else you would have got 5, for this 3 was kind
25 June 2026
Reply from Chalkys
Hi Archie,
We are truly sorry for the delay with one of the items in your order and for not communicating this to you sooner. We experienced unexpected stock issues due to high demand, which unfortunately impacted the dispatch of some orders. We understand how frustrating this must have been and we're actively working to improve our communication and stock management to prevent this from happening again. We appreciate your understanding and hope to provide a much smoother experience in the future.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Robert,
Thank you so much for your fantastic review!
We are thrilled to hear you are happy with our products, prices, and fast delivery. We really appreciate your kind words and look forward to serving you again soon!
Kind regards
Rachael
Assistant Customer Service Manager
My order with Chalkys was the first I…
My order with Chalkys was the first I have purchased from them. I would have to say. I will not be buying from them again. Delivery time was too long.
25 June 2026
Reply from Chalkys
Hi Nicholas,
We sincerely apologise that your recent order did not meet your expectations in terms of delivery time. We understand your frustration and appreciate you bringing this matter to our attention.
After reviewing your order, we found that it was dispatched within our standard timeframe of 7 working days. We are actively working to enhance our dispatch process to ensure faster delivery for all our customers. Your feedback is invaluable as it helps us pinpoint areas for improvement.
We hope you will consider giving us another opportunity in the future.
Kind regards,
Rachael
Assistant Customer Service Manager
Products late, refused full refund
I ordered products from Chalky’s as a birthday present for a family member. The Chalky’s website states clearly says that products will be delivered within 3 to 5 working days.
Two weeks later, I still don’t have the products and Chalky’s is refusing a full refund including return postage costs (when the products actually reach me!).
I have had to order products from elsewhere as a replacement birthday present. That retailer delivered next day.
The delivery times stated on the Chalky's website are clearly misleading and their customer service is poor.
My suggestion is that you use a different, better e-commerce retailer.
2 July 2026
Unprompted review
Reply from Chalkys
HI Jon,
I am really sorry to hear about the trouble you have had with your order and the misleading delivery times. That sounds incredibly frustrating, especially when it was for a birthday present.
Please contact us at help@chalkys.com with your order number so we can investigate this issue further and work towards a resolution for you.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Robert,
Thank you for your fantastic review! We are happy to hear that you always have a 'faultless' experience with us. We really value your business.
Kind regards
Rachael
Assistant Customer Service Manager
Great service
Great service. Even emailed when the order was delayed to see if I still wanted to purchase. I did and it arrived as stated. Great prices and choice
24 June 2026
Reply from Chalkys
Hi Andrew,
Thank you very much for your wonderful review! We appreciate your support and your kind words; we look forward to serving you again.
Kind regards,
Rachael
Assistant Customer Service Manager
Excellent company
Chalkys is an excellent company. CDs are competitively priced, always despatched promptly and well packaged. Have used them several times and they can't be faulted.
24 June 2026
Reply from Chalkys
Hi Andrew,
Thank you so much for your fantastic review! We truly appreciate your continued support and your kind words. Thank you for choosing us.
Best regards,
Rachael
Assistant Customer Service Manager
Now thats what I call an 80s Summer.
We were very pleased with our 80s cd as always Chalkys sent it out to us very quickly and arrived in excellent condition. I would recommend them to anybody. It was also good value for money. Thank you
24 June 2026
Reply from Chalkys
Hi Glenn,
Thank you so much for your wonderful review! We truly appreciate your recommendation to others. Thanks again for choosing Chalkys.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Jim,
Thank you so much for your fantastic review. Your continued support means a lot to us.
Kind regards
Rachael
Assistant Customer Service Manager
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