Champion Windows & Home Exteriors Reviews 3,947

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the service, product quality, and customer service. Several people reported issues with communication and delays, particularly concerning manufacturing, shipment, and installation. Consumers frequently mentioned problems with product quality, including windows that were the wrong size, broken, or bowed, and doors that were incorrectly measured or installed. The overall quality of the products was often described as below expectations, with some even stating that their homes were less efficient after installation. Some people were dissatisfied with the staff, citing issues with installers who were not well-trained, damaged property, or installed items incorrectly. There were also reports of concerns regarding the information provided by sales representatives about product features or services. However, a few other people also felt that some sales representatives and team members were helpful and professional, providing good initial experiences.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many customers expressing dissatisfaction with... See more

Product

Customers consistently note negative experiences with product quality and accuracy. Many reviewers report... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise specific individuals like Mark... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with unreturned... See more

Quality

Customers consistently express strong dissatisfaction with the quality of products and installation.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn... See more

Company replied

Rated 3 out of 5 stars

Corporate info about local Champion didn't synch, was told I could drop off my screen door to be fixed. No one was there door was locked, it was 3:30 and it was supposed to be open to 5. Update: corp... See more

Rated 4 out of 5 stars

Our sales rep Andrew Wagenmaker was extremely helpful and professional answered all our questions was really impressed with the young man. Thank you.

Rated 2 out of 5 stars

Ordered two windows. A bay in the front and a garden in the rear. Were told that these were the highest priced in their line up. Measured and after several weeks they came to install these. Th... See more


Company details

  1. Window supplier
  2. Door supplier
  3. Cladding contractor
  4. Sunroom Contractor
  5. Window installation service

Written by the company

With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers. Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties. Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers. We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.

Buy 2 Windows, Get 2 FREE*

Written by the company

30% OFF* Sunrooms, Entry Doors, & Vinyl Siding
Act now and save - Champion's Buy 2 Windows, Get 2 Free* sale is for a limited time. Some restrictions apply. See our website for details.

We Design, Build, Install and Guarantee It.™

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.
We will help you select the right solution for your home. Our products are proudly made right here in the USA, designed as systems to have an outstanding fit, finish, and performance. Our polite, professional installation teams respect your home and will clean up completely before leaving your installation. Lastly, you’ll get a complete guarantee on all products and their installation. What Does Our Guarantee Mean? Every Champion product is backed by our unparalleled customer service and best-in-class Limited Lifetime Warranty†. This comprehensive warranty covers every aspect of installation, parts, labor, and materials. If it breaks, we will replace it. Even if your child throws a baseball through your window, it’s covered. This means you can spend more time enjoying your home instead of worrying about it. Champion has you covered.

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ryan was very knowledgeable and…

Ryan was very knowledgeable and helpful, especially suggesting solutions for the unique work that I needed to have completed. This is my second project with champion and I have high confidence the job will be done well.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

Champion promised our windows-over $34K…

Champion promised our windows-over $34K worth in 4-6 weeks. It has now been 9 weeks and nothing but diatribe from their installation manager who says the two bay windows are still in production. The "promise" date on these windows was 8/26/24 which would have been 6 weeks. Installation manager told me last week he would get the rest of the windows shipped so they could be installed..To date nothing..I had asked twice for the regional managers name, email, and phone number but was told he would get back with me-again so far nothing..Dealing with this company has been one of the biggest mistakes we have made and will never deal with them again.

11 September 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We are very sorry for the longer than expected wait time for your bay windows, Steve. We will continue working to get your project completed as soon as possible.

Rated 5 out of 5 stars

Bron was very friendly and nice

Bron was very friendly and nice. Very knowledgeable and informed us of the process. Not pushy or overbearing which I appreciate. We have some champion windows already so we know we like the product but nice to have someone not try to oversell us.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Great experience working with Champion

Great experience working with Champion. Ryan was a great salesman and really took time to explain the process, costs, and work that would be done. He really individualized the service to our specific needs. In the end, we felt confident that we were being taken care of and being provided top notch service at a fair price. Great experience with a great product at a great price. We would definitely recommend giving them a call.

6 September 2024
Unprompted review
Rated 4 out of 5 stars

Salesman John Mitchell did a great job

Salesman John Mitchell did a great job. Explained all the options and the demonstration of how the windows block heat was interesting. He worked with on the estimate and explained how the process works from installation to warranty.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

I know I made the right choice...

So far everything has been perfect from scheduling to consultation. Camille Saleh is amazing!! In addition to showing and demonstrating the windows that I needed, he made sure that I was aware and understood all of the great benefits these windows provide. And in addition... his great personality made the consultation an enjoyable experience!

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great rep. Answered questions and explained product professionally (Austin Mitchell)

3 September 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Champion was great

My experience with Champion was great. I set up an appointment for an estimate for my windows. Victor Ramirez helped me decide on which windows were best for my home. Let me tell you Victor knows his stuff! I asked him questions and he always had an answer for me. He even brought a sample window! He was very professional, knowledgeable and friendly. Did I also mention that he speaks Spanish! So if you know someone that needs a quote for doors or windows, he is your guy. Se habla español.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great sales representative

Great sales representative! Getting composite decking with PVC railing. Not to happy with the price. Just hoping and praying it all works out at the end.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

I was kind of dreading having yet…

I was kind of dreading having yet another salesman come to my house. Nathan is simply amazing. He communicated extremely well about everything and didn’t have the creepy car salesman vibe. He seriously understood everything I was saying and took the time to break things down so I can understand. The fact that he took his time and made sure I was comfortable, really made me feel like he was a God send. Even with his binder that he is very proud of, which is cute, I made fun of him a bit with it and his personality just went with it. I’m really excited to have new windows for my family and he understood the importance of needing a new window for my babies room. Nathan will be my window man from here on out. Thank you for putting this mommas mind at ease and making this a painless process. My family is very blessed.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Worse experience- poor product!

The entire project has been a nightmare. Windows delivered 2.5 months late. Installed crooked. Clue and chalk all over them! Screen mesh loose and after they took them in for repair, i still don’t have them back after several weeks. Most importantly, the first rain storm and water is pouring in by the buckets! Save yourself the trouble and go with someone else.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Windows great

Windows great. Love warranty. The guys who put them in did a fantastic job Jose and Jacob. Great guys informative after job complete. Made sure we knew how to open and close and lock. Made sure everything was clean including window. Clean up after themselves and couldn't have asked for a better crew.

22 August 2024
Unprompted review

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