We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Both Sagarika and Sam were miles beyond helpful with my latest rental portfolio. They were unfailingly pleasant, polite, and tuned in to my needs throughout. They went the extra distance on any snag... See more
Company replied
I'll admit my initial experience with Chancelors -Hampstead was not the most positive one. My initial agent had convinced me to accept an offer from a buyer that was - to put it mildly - a chancer. Ov... See more
Abby is kind and soft spoken which is unusual and welcome trait for a lettings agent. Abby helped us find suitable rental homes, being available at the last minute and willing to show a variety of dif... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
55 Heath Street, NW3 6UG, London, United Kingdom
- 020 7794 1151
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louis is fantastic
Louis is fantastic; a great communicator and a brilliant estate agent.

Reply from Chancellors - Hampstead

Reply from Chancellors - Hampstead
Ian newton is brilliant
Ian newton at chancellors really made the buying process a breeze. Despite purchasing from abroad he was very accommodating and diligent with the purchasing process.
Couldn’t recommend more to anyone wishing to work with Ian.

Reply from Chancellors - Hampstead
Expedite and Diligent Process thanks to Ian skills
Thank you very much to Ian for all his help from start to finish through the process of selling my home.
He secured buyers within a few weeks and the completion was settled within 3 months which is very fast in the UK.
Ian, called me very often to keep me posted and was great messenger between the two parties. I have faced many agent in my life and Ian is amongst the best in term of diligence.
Best,
Audrey

Reply from Chancellors - Hampstead
Very responsive and flexible
Very responsive and flexible. I had the help of Louis to secure our new property and he has been very helpful. No complaints so far.

Reply from Chancellors - Hampstead
Louis was great!
Louis was particularly lovely and helpful, he was very knowledgable and patient. I really felt like he was rooting for us and in our corner, helping us to find our next dream home!

Reply from Chancellors - Hampstead
Unparalleled professionalism & dedication to getting the deal done
The Chancellors Hampstead team lead by Ian went above and beyond to make my sale transaction happen. They successfully navigated a complicated situation (caused by a third party) with professionalism and excellent regular communication. I would definitely be using the Chancellors team again who are one of the hardest working estate agents I've come across. 10/10

Reply from Chancellors - Hampstead
Ian Newton (Hampstead office) was very…
Ian Newton (Hampstead office) was very proactive in dealing with various queries, various documents required and communication between solicitors, mortgage lenders/brokers, EAs in the chain, buyers and sellers. He went beyond his responsibilities and is very efficient and fast in dealing with issues and delays (which were outside his control).

Reply from Chancellors - Hampstead
Great experience working with…
Great experience working with Chancellors, specifically Ian! He really helped the process through, not just at the offer stage but all the way through completion. He went above and beyond to support me (the buyer) and the vendor. If I ever buy again or have any friends buying would 100% recommend working with Ian!

Reply from Chancellors - Hampstead
Being a first time buyer buying a…
Being a first time buyer buying a London property was complex and I found chancellors to be a saving grace by guiding me and facilitating the property buying process, I am very happy with the service provided, especially from Mr. Newton.

Reply from Chancellors - Hampstead
Chancellors team of Hampstead mean business
Chancellors team of the Hampstead branch (Ian Newton supported by Bella Slade) demonstrated a highly professional approach to marketing my flat using their differentiated Open House and direct marketing/sales campaigns which led to successfully finding a suitable buyer for my property in around 4 months and sale completion couple of months thereafter. So the whole process including their regular interim updates on the sale progress as well as local market data met my expectation and convinced me to drop the other estate agents in the multi-agency mix and just focus on Chancellors. I am satisfied with the outcome although I would have much preferred a sale transaction at a price tag closer to my asking price.

Reply from Chancellors - Hampstead
Abby Casey was wonderful to work with
Abby Casey was wonderful to work with. She helped me find a lovely flat in a perfect location in less than a day. Thank you!

Reply from Chancellors - Hampstead
Very good service
Very good service, we are happy with the team, they helped us to rent and manage the property. Big thank you to Katie Porter for being our contact person, super helpful.

Reply from Chancellors - Hampstead
Excellent, kind agent
Abby is kind and soft spoken which is unusual and welcome trait for a lettings agent. Abby helped us find suitable rental homes, being available at the last minute and willing to show a variety of different properties. Abby regularly followed up on our requests and responded to emails or calls. Thank you for your help, Abby!

Reply from Chancellors - Hampstead
Louis helped us find a flat in…
Louis helped us find a flat in Hampstead within 24 hours. Both properties he showed us were stunning and within budget, which exceeded our experience with other agents at the time. He dealt with us professionally, responded promptly, and the process was plain-sailing. Couldn’t recommend more highly.

Reply from Chancellors - Hampstead
Abby was an absolute star
Abby was an absolute star, kept me informed of new properties even before they were online, checked in every couple of days on what was happening in the property market and gave speedy and timely responses to all my queries. A real asset to the Chancellors team. Thank you for your incredible professionalism and customer service

Reply from Chancellors - Hampstead
I’m very grateful for all the support…
I’m very grateful for all the support Abbey Casey provided us with our searching. Great communication and kindness! Thanks Abbey 🙂

Reply from Chancellors - Hampstead
I worked with Abby and she was…
I worked with Abby and she was brilliant. She was really friendly on the phone and understood what it was we were looking for from the start. Often ringing to inform me of new properties before going live on the internet. We recently decided to buy instead and Abby was a great support. Thanks again for being so helpful!

Reply from Chancellors - Hampstead

Reply from Chancellors - Hampstead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







