Chancellors Reviews 

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys for helping me with my new home, 10/10 service! Cannot recommend enough. :)

We recently moved houses and everything from viewing to the move-in was expertly handled by the Chancellors team. Hollie our new property manager went out of her way to make sure we were settled in alright, helped us get information on the best broadband and promptly answered any questions we had regarding making the property our new home.

I would highly recommend Chancellors.

All thanks to Mandy Gibson for her timely, professional, and outstanding support I received regarding my faulty washing, which I had been chasing for over a month. Mandy's intervention was magical, as she got everything resolved within 3 days by taking the issue to those that matter within the team
I am highly impressed with her professionalism and consistency.
Thank you, Mandy, for putting smiles on the faces of my family members once again.

Mobolaji .

Be very carful when dealing with this company. They have failed to meet our pre tenancy conditions even after telling us that the work was carried out and taking our money. We had asked for the garden to be cleaned and to be left in a usable state and holes to be filled in the house. None of these have been done! We arrived to our check in to find the garden covered in glass, rubble and hardcore all over the garden and sharp metal poles sticking out of the ground. No holes have been filled in the house what so ever. We were told these have all been done and to make payment. We are 3 weeks into our tenancy and 6 weeks since we asked this work to be carried out. Chancellors have trapped us in a home by taking our money and not keeping their side of the agreement. We have been met with nothing but them putting the blame on the contractors and half hearted excuses. We have had to have the council attend to do a risk assessment. We also have complained to the directors and have been met with a bunch of empty promises and even tried to give us an insulting compensation amount when all we want is a safe livable home for us and our children. We have rented a few properties and this has by far been the worst experience. Chancellors one and only priority is to take your money once they have it they dont have any urgency to do anything even when they are in breach of a legal document. Im writing this review to warn others so they do not fall into the same trap we have. Even the company thar did our check in said that this is the worse house he has seen in his career and was shocked they have let it in such a state.This has cost our family more time and money than we could of ever expected and all we have got in return is lip service. We are having to seek legal advice and it is honestly our worst nightmare.

Update: After writing this review we are being ignored by the bracknell branch. Our children still have no garden is it still full of glass, we have sent a good few emails over the past 3 weeks with not a single reply.

Really bad service considering they are the ones who are meant to be maintaining the property. Complete lack of communication everything seems to be half hearted at best.

This was meant to be a home for me and ny family and now it has turned into a horror story.

We have been in the property 2 months and they are still in breach of our pre tenancy conditions.

DO NOT rent your property via Chanellors in St Johns Wood.

The agency is a complete shambles. For a exclusive place like St Johns Wood, they do not have an professionalism in their work.

When we wanted to rent the property they were running around like dogs trying tonget the business, once we gave the business to them, they do nit even return your calls or reply to messages.

Its been nearly 1 month since the new tenant has moved in and chancellors still have not paid us, they keep making stories up they have got a system and it will be paid tomorrow and day after and its been processed etc. I have been calling for 3 days and messaging, but get zero response and more excuses.

I understand new systems can have teething problems, but not for 2 weeks.

They can pick the phone and give us regular updates, which they cant be bothered, instead we are begging for our own money, absolutely riddiculous.

They are not collecting the rent for free, they are charging commission, in a few days the next months rent will be due.

Be aware when using this company.
Look at other agencies before giving your property to this company

Owen has been brilliant, very knowledgeable, friendly and helpful in my dealings with him over a number of properties we viewed together.

I have been renting through this company for around seven months. My experience was positive until our hot water boiler completely stopped working. We have now been without hot water for approximately seven weeks.

Before this issue, communication was generally good. However, once this major problem arose, it became extremely difficult to get any meaningful updates. Whenever I contacted the agency, I was simply told that they were “waiting for the landlord to reply.”

When I called, the property manager was often unavailable, either in a meeting, on a break, or out of the office, and I was repeatedly promised a callback. Unfortunately, those callbacks never came. On one occasion, I waited a full week before having to contact them again, only to receive the same promise that someone would call me back.

It has been very disappointing to see such a lack of communication and urgency regarding an essential service like hot water. I understand that some decisions may depend on the landlord, but regular updates and proactive communication should still be expected, especially when tenants are left without hot water for such a long period.

I sold my house and chose Chancellors who were excellent, predominantly led by Aimee who was absolutely outstanding. She went above and beyond in her services where every request was met with a willingness to a help and a can do approach. The whole process was smooth, with good communication and executed with professionalism throughout. Would definitely recommend using Chancellors team. Big thanks to you Aimee for all your help!

Not always been happy with the service that I have received from Chancellors in the past, however, since Lauren C has taken over my account I have found things have moved much more efficiently. Thanks for taking care of thing Lauren.

They are dealing with The Waypoint Maidenhead. I would suggest them not to continue their partnership with this the waypoint maidenhead. Avoid this the waypoint company. Extremely unprofessional, poor communication, and terrible customer service. It has been over a month, and we are still waiting for the return of our holding deposit despite repeatedly chasing them. This has been one of the most frustrating experiences I’ve had. I would not recommend them to anyone.

I recently had the pleasure of working with Maedeh Sadooghi, Senior Sales Negotiator at Chancellors Finchley, and I cannot recommend her highly enough.
We found a property that we absolutely loved, and from the very beginning Maedeh went above and beyond to help make the purchase happen. Unfortunately, the transaction did not proceed in the end, but that was certainly not due to a lack of effort on her part. She did everything within her power to try to secure the deal and support us throughout the process.
What impressed me most was her professionalism, responsiveness and exceptional negotiation skills. Every query was dealt with quickly, communication was always clear, and she consistently kept us informed every step of the way. Her level of service was outstanding.
Maedeh's knowledge of Finchley and the surrounding neighbourhoods is second to none. During our viewings, she took the time to show us different areas and gave us valuable local insights that helped us understand the community far better than we could have on our own. As a particularly thoughtful gesture, she even gave me and my young daughter a lift between viewings to make the day easier for us, which was incredibly kind and greatly appreciated.
Throughout the entire process, Maedeh was warm, approachable, knowledgeable and genuinely invested in helping us find the right home. Even though this particular purchase did not work out, I would not hesitate to work with her again and would highly recommend her to anyone looking to buy or sell in the area.
Thank you, Maedeh, for all your support.

We were exemplary tenants: two doctors, rent always paid, and the property professionally cleaned and left in better condition than we found it.

After the tenancy ended, the landlord essentially ghosted us, ignored repeated emails, gave no explanation and simply withheld our deposit. I had no idea you can simply do this in 2026. We had to go through the Tenancy Deposit Scheme to recover it through their dispute service, and recover it we did - in full - but it took 3 months!

Chancellors Wokingham’s response was that, because the landlord held the deposit directly, it was not their responsibility. They were happy to arrange the tenancy and take their fee, but offered no meaningful support when the landlord behaved appallingly.

Potential tenants should be aware: if something goes wrong, you may be left entirely on your own.

We got our money back only because we fought for it. I would never use this branch again.

Chancellors did an excellent job finding a tenant for my property during the typically slow December–January period. A special thank you to Louise Hamilton for her outstanding support throughout the letting process.

I also signed up for their property management service and have been extremely pleased with the level of service provided by Hollie Callaghan. She has always been prompt, patient, and responsive to our requests. I particularly appreciate that we never feel pressured to use Chancellors' contractors and are always given the flexibility to choose our own if we prefer.

Overall, I've had a great experience with the Chancellors team and would happily recommend their services.

Ethan was straightforward, friendly and had clearly made an effort to actually find out about the property and related issues. The best experience I’ve had with an agent.

Can you believe this ? how can we be responsible for utilities for the period which Chancellors and the landlord had the keys , we did not live at the property because they robbed our money, left us without cooking or washing facilities for 17 days, we then handed the keys back and this is what we are dealing with, there is an open complaint with Chancellors but they continue to haras us
------ Original Message ------
From: Daisy Clements
To:Christine
Sent: Thursday, July 9th 2026, 12:50
Subject: RE: Tenancy at XXX
Dear Christine
Thank you for your email.
As previously discussed, your tenancy ended on 9th June 2026, not 11 May 2026. As a result, you remain responsible for any utility charges incurred up to and including 9 June 2026.
We will also notify the utility companies that possession of the property remained with you until 9 June 2026. This will ensure that any correspondence or debt recovery relating to charges for your period of occupation is directed to you and not to the new tenants.
Kind regards,
Daisy Clements
From: christine
Sent: 09 July 2026 11:19
To: Chancellors Thameside Property Management '
Subject: Re: Tenancy at xxx
Dear Daisy,
We can confirm that the utility bill covering the period 25 April 2026 to 11 May 2026 was paid in full by us. This was the period during which we held the keys to the property.
As Chancellors and the landlord were in possession of the property during this period, responsibility for any outstanding charges does not rest with us.
Kind regards,
Christine
----- Original Message ------
From: Daisy Clements :
To Christine
Sent: Thursday, July 9th 2026, 09:58
Subject: Tenancy at xxx
Dear Christine,
Please find attached letter received in the post from the energy supplier. I believe this is debt outstanding from your time in tenancy.
Please clear, as necessary.

Kind regards

Daisy Clements

Proof of key return.

From: james.livingstone To: Christine
Sent: Monday, May 11th 2026, 14:15 Subject: 05322097
Good afternoon guys,
As discussed I can confirm keys have been received in branch. I'll let the team at Thameside know too
Kind regards
James
James Livingstone
Senior Lettings Manager - High Wycombe

Thank you Hollie C. for your prompt response for my query today. You've been a great help in a friendly but professional manner. You've provided clear, efficient and helpful information. Thank you for the positive experience and excellent customer service. You're a gem.

From start to finish, Chancellors have been fantastic. Our search for our forever home took much longer than expected, and throughout the whole process they were incredibly patient, never putting us under any pressure. We viewed many properties and went through multiple buyers before finally finding the right home, but they supported us every step of the way.

A special thank you has to go to Charlotte Morgan, who has been absolutely faultless. She truly went above and beyond. Even when things became stressful and uncertain, Charlotte always kept us positive, reassured us, and was our biggest cheerleader. Her communication, kindness and genuine care made such a difference, and we honestly don’t think we’d have got through the process without her.

Thank you to everyone at Chancellors for helping us. We couldn’t recommend you highly enough.

It’s so easy to view a property with Charlotte, she is very smart and intelligent to suggest a property to your taste. All her suggestions have been on point. A very big thanks to you for your support.

Very disappointed with Chancellors’ lack of transparency during my house purchase, which is a shame because otherwise, the agent responsible for my purchase was actually fairly ok compared to some horror stories I heard about from friends who went through this process with different agencies.

In the middle of the stress and chaos of buying a house, I was directed to complete a compliance check through a third-party provider, Lifetime Legal. What was not made clearly and explicitly obvious was that this one-off compliance process would also lead to an ongoing paid subscription unless cancelled separately by email or phone.

I find this completely unacceptable. A house purchase already involves huge amounts of paperwork, pressure, and trust in the professionals involved. Customers should not have to discover later that a supposed compliance check has quietly turned into a monthly subscription for a service they did not knowingly choose or need.

Chancellors should be far more upfront when directing buyers towards third-party providers, especially where any ongoing payment, membership, subscription, or cancellation requirement is involved.
My advice to anyone dealing with Chancellors is to question every third-party service they send you to. Ask exactly what you are signing up for, whether there is an ongoing fee, how it is cancelled, and whether Chancellors has any commercial relationship with the provider other than strictly related to the "compliance check", ie. Whether they benefit from uncancelled subscriptions, or get a kickback for every processed check.

Thank you Sammy Cooper for helping us through the process of starting to rent in Kidlington. We are a large group of 6 sharers and so far Sammy has done a great job making sure we stay on top of the required paper work, and suggesting the property to us in the first place.