My granddaughter absolutely loved her gabby shoes so much she didn’t want to take them off , they are well made & comfy & look lovely on. The whole process from order to delivery was very fast . I wil... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I recei... See more
Company replied
Great service. I received my parcel in a couple of days, my little granddaughters will absolutely love their paw patrol pyjamas and dressing gown. I’ll definitely be purchasing again in the future..a... See more
Company replied
I ordered several items from Character.com for my daughter’s Christmas list and everything arrived to Australia from the UK in great time. The quality of each item is absolutely fantastic. I acci... See more
Company details
- #27 of 83 best companies in Children's clothes shop
- #185 of 625 best companies in Clothing Shop
- #177 of 373 best companies in Gift shop
Written by the company
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Contact info
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, United Kingdom
- 0330 223 2564
- customerservices@character.com
- www.character.com
4.7
Excellent
26K reviews
Replied to 38% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely swimsuit and pyjamas that the…
Lovely swimsuit and pyjamas that the grandchildren chose themselves and good price.
16 June 2025
Would deffinately buy from them again
Ordering was easy.
Delivery was very quick.
The clothes are fantastic quality and great value for money
14 June 2025
Reply from Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
No receipts anymore??
I disliked instead of giving me a receipt for my purchase the assistant asked me for my email address. Upon hearing it she swivelled her screen to me and asked me to type it. Which I did. This is all very well and good to "Save The planet" but my purchase was a present for a child, I wanted to give the receipt to the parent incase the item needed exchanging. How does that work?? Personally I think it's a nonsense and creating more stress for people.
13 June 2025
Reply from Character.com
Thank you for taking the time to review the service received, I do apologize that you were not provided with a paper or gift receipt at the time of your purchase. We understand that some customers prefer a paper receipt and thank you for bringing it to our attention, I will pass this feedback on to the store
Kind regards
Allison
When I found this website I was so…
When I found this website I was so excited so many choices good prices seemed awesome I ordered 83 dollars worth of product on June 6th I got an email confirmation that it has shipping information within several days which was fast. I was expecting to get my stuff by June 18th or so as it reached the US on June 12th however its been sitting in Chicago Illinois still processing since the 13th I reached out on the 18th after 5 days here we are 10 days later still in Chicago Illinois still processing. I live in Texas customer service told me to keep waiting its obvious it got lost in transit this is extremely frustrating its for my sons birthday and customer service doesn't appear to want to help. They keep telling me to wait that it should show up i can understand 3-5 days of still processing but not 10 days. I'm just hoping they will resend the product or do something I don't want my money back just what I paid for.
-Update they did reach out to me this morning and are resending the items to me im hoping there are no issues and I receive them this time.
16 June 2025
Unprompted review
Reply from Character.com
Thank you for getting in touch! We are terribly sorry to hear this. I can see a member of the customer service team has contacted you in regard to this issue. We look forward to your reply!
Kind regards
Allison
Got what I wanted at a glance
13 June 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Shipping to Australia takes a while
Shipping to Australia took 4 weeks for the product to arrive and occasionally tracking the product was unavailable
28 May 2025
Reply from Character.com
Thank you for your review. Please be assured your feedback is important to us and I will ensure your comments are passed to our dispatch team.
Kind regards
Allison
Nice quality pj's quick delivery.
Nice quality pj's quick delivery.
Found them to be a bit on the small size, so order a size bigger
13 June 2025
Reply from Character.com
Thank you for your review, and your feedback!
Kind regards
Allison
Very happy with my purchase they are…
Very happy with my purchase they are very good value for the money and i know that my granddaughter will love them .The order came quickly .and will be buying more things very well made i love them and have told my friends about you
13 June 2025
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
It was so easy and the products were so…
It was so easy and the products were so fabulous
9 June 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
Way too long for delivery
Way too long for delivery, have not received my order ax be yet
12 June 2025
Reply from Character.com
Hello,
Thank you for your review. I can see your order was shipped on the 12th June and delivery usually takes between 5-15 working days to arrive from the UK
Kind regards
Allison
Bluey and Bingo Trainers
The trainers were lovely and my 5 year old granddaughter loved them. But I wish they had half sizes so they would last her that much longer.
9 June 2025
Reply from Character.com
Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something, we can do for future users
Kind regards
Allison
Excellent quality of product and quick…
Excellent quality of product and quick delivery. I was kept up to date on my order and tracking was easy. I have bought a number of items and have never been disappointed.
11 June 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
Easy to place order and garment was…
Easy to place order and garment was everything I expected
11 June 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Bought 2 jackets for my grand daughters…
Bought 2 jackets for my grand daughters which were lovely quality and arrived by next day delivery. Definitely use this company again
10 June 2025
Reply from Character.com
Thank you for your review, we look forward to you shopping with us again soon!
Kind regards
Allison
Fast delivery lovely pjs
10 June 2025
Reply from Character.com
Thank you so much for taking the time to contact us with your kind review. It's very refreshing to hear such lovely comments.
Kind regards
Allison
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Good quality item for a good price.
The item was delivered quickly and safely. It is good quality and well worth the price I paid.
9 June 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.