My granddaughter absolutely loved her gabby shoes so much she didn’t want to take them off , they are well made & comfy & look lovely on. The whole process from order to delivery was very fast . I wil... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I recei... See more
Company replied
Great service. I received my parcel in a couple of days, my little granddaughters will absolutely love their paw patrol pyjamas and dressing gown. I’ll definitely be purchasing again in the future..a... See more
Company replied
I ordered several items from Character.com for my daughter’s Christmas list and everything arrived to Australia from the UK in great time. The quality of each item is absolutely fantastic. I acci... See more
Company details
- #27 of 83 best companies in Children's clothes shop
- #185 of 625 best companies in Clothing Shop
- #177 of 373 best companies in Gift shop
Written by the company
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Contact info
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, United Kingdom
- 0330 223 2564
- customerservices@character.com
- www.character.com
4.7
Excellent
26K reviews
Replied to 38% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter says the bottle and pencil…
My daughter says the bottle and pencil case were good but loved the bag, ideal for school with bottle holder and loads of room for books.
9 June 2025
Reply from Character.com
Thanks so much for sharing your experience with us, I'm pleased your order arrived on time and all products matched your expectations
Kind regards
Allison
Good product well priced and quick…
Good product well priced and quick turnaround.
Was brought as a gift for a tall man, and good length for the pj bottoms - even too long for him so that's something!
9 June 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Lovely mug good quality and looked…
Lovely mug good quality and looked exactly the same as the picture.Will definitely be recommending to friends
8 June 2025
Reply from Character.com
Thank you for your review, we really appreciate this lovely feedback
Kind regards
Allison
Easy to navigate site and easy to…
Easy to navigate site and easy to design. Quick service and good quality.
31 May 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
Quality clothing.
Delivery tracking was very helpful, I have bought from this company before and am very happy with them. Highly recommended.
7 June 2025
Reply from Character.com
Thank you for your review, I’m delighted you're pleased with the service you have received, and I'll be sure to pass this feedback on to the relevant area. We will look forward to you visiting our website again soon :)
Kind regards
Allison
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Perfect experience
I loved everything about my experience. So easy and streamlined. Never ordered before, but it is so easy. So happy with the product too. My partner loved his pyjamas.
6 June 2025
Reply from Character.com
What a great review. It's always brilliant to hear such positive comments. I'm glad you were happy with the service.
Kind regards
Allison
All items were good quality for the…
All items were good quality for the money very pleased will certainly be placing another order
Sizes I ordered 2-3 years plenty growing room 🌈
6 June 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Lovely t.shirts of good quality.
29 May 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
KInd regards
Allison
Bought the James and the Giant Peach…
Bought the James and the Giant Peach t-short for my nephew. Delivery was super quick, quality of the t-shirt is high and fits to size. Nephew loved it and highly recommend the company, thank you!
30 May 2025
Reply from Character.com
Thank you for your review, we really appreciate this lovely feedback and we will look forward to you shopping with us again.
Kind regards
Allison
A good price and very quick delivery.
5 June 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Very quick delivery
4 June 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
GREAT SERVICE AND PRODUCT
29 May 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Good quality character clothing.
Easy ordering, great communications, good prices and quality clothing. Highly recommended.
3 June 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Excellent customer service
The two piece boys swimsuit was small for size. However, no quibble refund was given. Thank you
2 June 2025
Reply from Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
Prompt delivery quality hoods
26 May 2025
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
Very helpful
Easy to order and very pleased with purchase. Had reason to speak with Customer Services who were very very helpful.
2 June 2025
Reply from Character.com
Thanks for taking the time to write your review. We really appreciate you passing on your experience with our customer service and we're so glad to read that they have been able to resolve any issues you may have had.
Kind regards
Allison
great quality clothing
ordered a twin set of bluey pjs and 3 bluey t shirts for 2 yr old granddaughter ,absolutely beautiful clothes , excellent quality 👌 .
2 June 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
it's important for people to know that the item is coming from europe and takes longer than expected
4 stars because I didn't realise the item was coming from Europe, I may not have ordered it I had known. Orders from Europe take a lot longer (over 2 weeks) than we are used to. However am very happy with the item indeed!
20 May 2025
Reply from Character.com
Thank you for your review and feedback
Kind regards
Allison
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