ChargedEV Reviews 11,724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and clear explanations throughout the process, ensuring a smooth and tidy installation. Many highlight the excellent service, noting the efficiency, punctuality, and the installers' ability to handle complex situations with expertise. The overall user experience is described as stress-free, with installers often going the extra mile to ensure satisfaction and cleanliness. However, some people were dissatisfied with the customer service and communication, citing long waiting times for installation dates and issues with scheduling or follow-ups. A few other people also felt that the organization side could be improved, mentioning problems with engineers not having the right equipment or difficulties in getting issues resolved.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising installers for their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many describing the EV charger installation as an... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Product

People report positive experiences with the product, specifically regarding the installation of new EV... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flawless process from start to finish, Zak who installed my EV charger gave me an estimated time of arrival and explained the whole process to me and completed a very neat and tidy job. Highly recomme... See more

Rated 5 out of 5 stars

Aron was an awesome installer, he arrived early, spotted that there was an issue with the untethered unit that I wanted and switched it for a tethered version at no extra cost. Excellent explanation... See more

Rated 5 out of 5 stars

Great service provided by Josh who installed my charger, he did a really great job all around, super happy with the result, you can’t even tell there’s an EV charging cable running through the living... See more

Rated 5 out of 5 stars

James S kindly contacted me the day before installation and told me what time he would arrive. This allowed me to plan my day. He promptly arrived and we discussed the options to connect the EV charge... See more


Company details

  1. Electric vehicle charging station
  2. Energy Equipment and Solutions
  3. Solar Energy Contractor

About ChargedEV

Written by the company

ChargedEV, the UK's leading electric vehicle charging specialst making Home EV charging, Workplace EV charging and Solar and Renewables easy!

Ordered an electric car? We’ve got your back. With over a decade in the game, ChargedEV is the name you can trust for top-quality home EV charger installations.

No nonsense— we aim to provide a charger that fits well with your lifestyle.

We’ve scoured through the market to bring you the best of the best in EV charging points. Whether you’re after tomorrow’s tech, sleek design, or bulletproof reliability, we’ve got an option that ticks your box.

That’s why drivers across the UK reckon we’re the go-to choice.

Ready to power up your drive? Book your home EV charger installation with ChargedEV today.

GET A HOME EV CHARGER QUOTE EXPLORE SOLAR & RENEWABLES CHARGE YOUR CAR AT WORK

Contact info

4.9

Excellent

TrustScore 5 out of 5

12k reviews

5-star
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1-star

Replied to 39% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Connor messaged the day before to give me an idea of timings and arrived as advised. Super bubbly, helpful and respectful of disturbing me when in meetings .Very neat job and cleared up when done. Spent time explaining how everything worked and set up the app and made sure was working and I understood everything before he left.

14 April 2026
Unprompted review
Rated 3 out of 5 stars

Poor Customer service on the phone

Poor Customer service: I called them and was left hearing a message about what a wonderful company they are for 5 minutes, the message being repeated non-stop. It's very difficult to concentrate on other work with this voice in the background. Music would be easier if they don't employ enough people to answer calls. Then I was asked (by the automated answering service) if I wanted someone to call me back within the next 24 hours. That was at least better than listening to the same message for another 5 or more minutes. It would have been good to have this option 3 minutes earlier.

14 April 2026
Unprompted review
ChargedEV logo

Reply from ChargedEV

Hi John,

Please accept our apologies that you aren't happy with the level of service that you have received.

So that we can investigate this, can you please provide your details by contacting us at customer.resolutions@chargedev.co.uk

I look forward to hearing from you.

Lucy
Customer Resolutions

Rated 5 out of 5 stars

Excellent service and install

Excellent service and install. Alex let us know when he was arriving, was an absolute joy and the install was completely quickly and professionally.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great easy installation

Great easy installation! Engineer Will came exactly at the time he said he would, easy stress free installation.
He set the app up before he left and made sure I had everything I needed & explained how everything worked

Thank you!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

ChargedEV recently installed a new Hypervolt Home Pro 3

ChargedEV recently installed a new Hypervolt Home Pro 3. After the initial install we were facing some issues with the wireless connectivity to the charger. So decided to hard wire the charger into our home network. We booked a follow-up with ChargedEV for an installer to come out and connect the Ethernet cable to the charger. Rock, the installer came out on the afternoon of the day that we booked and after a bit of discussion connected the cable, all within an hour of arriving. Neat and tidy. Thanks ChargedEV and Rock!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Indra EV charger repair

Andrian kept me informed of his arrival time and was friendly and polite when onsite. He fixed our charger issue and showed the app setup. Very happy with the service received.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Had a great installation with Conor S - Fast and friendly service. ChargedEV customer support over the phone was very good - excellent communication, easy process to inspect the property over the phone to setup for the install.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great installation completed

My engineer named Rock arrived at exactly the time we were told and was very personable. He did a great job installing the EV charger. All work was shown to me before he left and was left looking very neat,tidy and smart.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service 5*

Andrian delivered excellent service—quick, efficient, and clear every step of the way. He made sure to explain everything throughout the process, which I really appreciated. Highly recommended!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great install

James S arrived promptly and did a great instal. Went through the product really well and help get it all set up! Left the place clean and tidy too

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing, thank you

I had a lovely gent called Connor, who firstly reminded me with a courtesy call and text which is amazing as menopausal.

He was extremely helpful, did the job quickly and efficiently and even said to call him if i have any problems. Amazing company and very efficient. Would highly recommend. And if you get lovely Connor, its an added bonus .

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Installer friendly

Installer friendly, efficient and very proffesional at what he done.
Highly recommended and a very good service provided.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with Connor

After the initial problems dealing with Charged EVs customers service, Connor came today to install the charger and completely turned my experience around. Very polite, considerate, helpful at explaining everything and kept the install extremely tidy. Please with the install and happy with Connors work and effort. He also kept me informed the day before of arrival times as well as on the day. Top guy, appreciate the friendly and easy experience.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Younes was really polite and friendly, he installed the charger while I worked from home and kept me updated about when the power was to be turned off (was only off for about 10 mins). All completed to a very high standard, thank you.

10 April 2026
Unprompted review

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