The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
Company replied
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and helpful
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear K Nazir,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I've been ordering from them for years
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed it, started an online chat, and voilá: Replacement is on the way, received DHL return label. Ordering from Germany, items sent from England, still very good service and pricing for shipping.
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Marko,
Thank you very much indeed for your feedback and I'm sorry to hear that your recent jumper had a sewing error. It is reassuring however to hear that our team resolved this for you as soon as possible.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
Bar this one faulty item, I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I have been a customer of CT since 15…
I have been a customer of CT since 15 years ago or more. Long lasting shirts and superior quality. last purchase was very very dissapointing. Shirt material is thin and kind of elastic, and the sizes have changed, even the slim fit are long and wide, similar to american cothing. Seems like you open a US market and change the skinny european style for a fatty american one.
19 April 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share your feedback regarding your recent online order.
We're sorry to hear that the shirts did not meet your expectations in terms of fit and that you were disappointed with the quality.
Please be assured that our shirts are made to high quality standards. While our products have evolved over the years, we continually review and refine our designs, fabrics, and construction to ensure they meet our quality expectations.
I've sent you an email so I can gather some additional information and assist you further.
As it has been several years since your last purchase, we would also recommend referring to the size and fit guides on our website. This will help ensure you select the size that best matches your current body measurements.
We hope to receive your reply soon, and thank you again for taking the time to share your experience.
I had some confusion about an order and…
I had some confusion about an order and did not have the confirmation email. Tom was very helpful and tracked down the order and resent all relevant emails. And, he was very courteous and professional!
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Carol,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
The shirts invariably lack a pocket and…
The shirts invariably lack a pocket and until this changes I won't be purchasing any more
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Michael,
Thank you for leaving your feedback with us.
British men's fashion doesn't really call for pockets however we do understand some of our customers would benefit from having them. This is why we offer the option to add one for an additional cost.
If you'd like shirts that come with a pocket attached at no additional cost, please take a look at our casual shirts.
Best regards
Charles Tyrwhitt
Custom made service highly recommended
We used the custom made shirt service for a shirt to wear to a wedding and are really pleased with it. The quality, workmanship and fit are absolutely brilliant, we cannot praise them enough. The shirt also arrived earlier than we expected.
Would definitely use them again and recommend this service
31 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear KJ
Thank you very much indeed for your feedback and for trying one of our bespoke shirts.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Customer service at Gunwharf branch by Tom Sheppard store manager. Helpful, attentive, polite. Can’t ask for anymore
Customer service at Gunwharf branch
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Bina,
Thank you for visiting our store and for leaving your feedback with us.
It’s great to hear that you had such a positive experience with our team in-store. Providing excellent service and quality products is very important to us, and it’s wonderful to know our colleagues are going above and beyond to support you.
We look forward to welcoming you back again soon.
Best regards
Charles Tyrwhitt
Ridiculous company policy and…
Ridiculous company policy and incompetent support agents. Ordered a non-custom shirt with full return policy. Within the hour went to modify my order and they informed me the order can not be modified or canceled. The order had not shipped yet.
Their solution is to continue to ship me the shirt that I don't want and have me return it to them, and buy a new shirt. This solution they effectively pay for shipping and then have me return a shirt that they no longer can use for another customer.. if I was the business I'd just allow the consumer to cancel or modify the order.
30 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Jonah,
Thanks for leaving your feedback with us and I'm sorry to hear that you were unable to cancel your order after placing it.
I can completely appreciate how frustrating this would have been. I'm afraid that from our side, once an order has been accepted and processed into the system, we are physically unable to amend it or cancel it in any way.
I have passed on your review as feedback to our Development Team to see if this is something we could work on going forwards.
Nevertheless I hope that you enjoy your new order once it arrives and thank you again for taking the time to leave your feedback with us.
Best regards
Charles Tyrwhitt
Excellent service
Charles Tyrwhitt dispatched my order in the expected time period but the Amazon delivery service lost the parcel. However, Charles Tyrwhitt dispatched a replacement garment by next day delivery, timing the dispatch to work around my vacation.
The service I received was excellent, sorting the dispatch of the replacement garment over the phone. No quibbles, just straight forward customer focus and support.
17 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear G.K.
Thank you for taking the time to leave such a positive review though I am sorry that your initial order was lost in the post.
We’re delighted to hear that our Customer Service Team and our shirts impressed you in the end. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Needed to add a discount to my order…
Needed to add a discount to my order and couldn’t find the place. So I used the virtual assistant and it helped me quickly and effectively.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share this feedback although we are sorry that you had difficulty in applying your offer. We are pleased our virtual assistant was able to assist you quickly and effectively and hope you will enjoy the garments once received.
Quality Products Great Service
Quality products. Super customer service team.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share this feedback, we are delighted that you have enjoyed the quality of our products and that you have found our customer service team to be super when needed.
We hope you will continue enjoying our garments for many seasons to come and look forward to serving you again soon.
Pathetic customer service
I have been ordering shirts from the company for years and have always been happy with the service and products- until now. I placed an order 3 weeks ago and when I had heard nothing and no tracking I contacted them at the start of this week. They told me that the order had been returned as my details couldn't be confirmed (no change from previous order details - go figure) and could not be repeated. They said they would refund me. That was 3 days ago.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your feedback.
I am very sorry to hear about the issues you experienced with your recent order and the disappointment caused by the subsequent contact with our customer services team. A smooth and on-time delivery is at the forefront of what we do, so I sincerely apologise that we fell short of your expectations on this occasion.
We are currently investigating what went wrong, and from what I can see, this appears to be a very unusual error, and we are looking into the cause of this anomaly.
Unfortunately, we are unable to proactively monitor every shipment, so we only became aware that your parcel had not been delivered and that the tracking had stopped updating when you contacted us.
As your order was placed through our international partner, Global E, we are unable to process refunds directly. Instead, we must ask Global E to issue the refund on our behalf. My colleague requested this as soon as you got in touch.
I can confirm that your refund has now been processed. Please allow three to five working days for the funds to appear in your account.
Unfortunately, unlike with UK orders, we are not able to arrange an immediate replacement for international orders if an issue occurs. This is due to the way international orders are processed through Global E. I have just sent you an email outlining a suitable solution.
Great quality of the clothes
Great quality of the clothes. The also have a good costumer service.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share this feedback, we are delighted that you have enjoyed our clothes and found them to be of a great quality. We also appreciate your recognition of our customer service team and aim to continue delivering positive experience and high quality garments for many seasons to come!
Great (customer) service!
Great (customer) service!
Fast, friendly and problem solving.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, it is truly rewarding to hear that when you have needed to make use of our customer service team, you have found the response to be fast, friendly and problem solving.
This is precisely why we got into the business 40 years ago and we aim to maintain these high standards for many more years to come!
Exceptional Service from One Staff Member, Disappointing from Another
I recently visited the Charles Tyrwhitt store on New Street in Birmingham and received exceptional service from Amit. He was positive, approachable and genuinely helpful throughout my visit. He engaged naturally, answered my questions and demonstrated exactly the kind of warm and professional customer service I would expect from a clothing retailer. He deserves particular recognition for making me feel welcome.
My interaction with another member of staff was unfortunately very different. I approached her while she appeared to be stocktaking, briefly mentioned that I had previously worked in clothing retail and asked how long the store had been there. I appreciate that she may have been busy, but her manner seemed noticeably cold and dismissive. What made the experience particularly uncomfortable was that, immediately afterwards, she spoke to another customer in a much warmer, friendlier and more courteous way. The contrast was disappointing. Amit was excellent, but every customer should receive the same basic level of friendliness and professionalism.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, although we are sorry that you have experienced such inconsistent service within our Birmingham Store. We train our colleagues to perform a 5 star service at all times, so it is disappointing that we have let you down here.
We would be grateful if you could advise of the date and approximate time of your visit, so we can review the CCTV and identify the colleague in question, so we can ensure the necessary training is provided.
We hope you will give us the chance to restore your faith in us soon.
fantastic experience!
their faith in my complaint about the lost parcel by usps and the immediate follow-up action by ct to solve the same.
it was a fantastic experience!
🫡
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sunil,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
Though I'm sorry to hear that your initial order was lost with UPS I'm pleased to hear that our products and service have exceeded your expectations with the replacements and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Outstanding Customer Service
The representative who assisted with a replacement was exceedingly helpful and patient. This was an outstanding experience with customer service.
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Excellent customer service from start…
Excellent customer service from start to finish. The team was friendly, professional and very responsive throughout my exchange request. They carefully checked the availability of each item, arranged the replacement products quickly and processed a refund for those that were out of stock. Communication was clear at every stage, and I felt that my concerns were genuinely taken into account. A very positive experience, and I would happily recommend Charles Tyrwhitt.
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Professional
Charles Tyrwhitt makes very good shirts that my husband really likes. The one that I ordered was huge so I set about returning it. There was a problem as I had added a pocket which is a cause for non return. Using live chat was easy and the situation was quickly resolved. The company have been generous and kind in their communications.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Karen,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our Customer Service Team and our shirts impressed you.
Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. I hope that your husband is enjoying the replacement and we hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
If you are a man, look no where
Best value for men. Very classy. I look no where
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Alexander,
Thank you for leaving your feedback with us alongside your generous rating of five stars. I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.