The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
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Review summary
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Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent Customer Service and Common Sense Prevails!
I ordered a shirt a few months back which I had not opened. When I did come to open it to check its fit to wear at a friends forthcoming wedding, I found that I had eaten a few too many cakes and said shirt was now too tight!
Unfortunately, this discovery was a few weeks outside of the normal 6 months return window and less than a week before the wedding.
I have been a regular customer for many years. Tevin from customer service recognised this, understood the problem and after sending a few photos showing that the shirt was indeed brand new, he expedited the next collar size up FOC on next day delivery, before I had even sent the other shirt back.
Excellent customer service and common sense which is so often lacking in todays world. This could very easily have been a "computer says no" moment but I am pleased to say that Charles Tyrwhitt exceeded my expectations on this occasion.
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Ian,
Thank you for taking the time to leave such a positive review and I'm sorry to hear of the last minute scare before the event.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. We hope that you enjoyed the event feeling confident in a well fitting shirt.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Stress free - as per advertised
I am based in Ireland and I am very grareful to Charles Trywhitt who delivered three 100% linen shirts to me within 3 days from placing the order. The shirts fit perfectly and the material looks and feels amazing. Thank you so much for removing the stress, you have no idea how releived I am to have received the shirts before their expected delivery date (4 days earlier than estimated).
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sean,
Thank you for leaving your feedback with us and it’s great to hear that your order arrived promptly and that the shirts are a perfect fit.
Our couriers work hard to ensure that our customers’ orders move smoothly from our warehouse to your front door. Both our couriers and our website are helping us to "make it easy for men to dress well" and I’m pleased that you found everything you needed both pre and post purchase.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I have been buying shirts from CT…
I have been buying shirts from CT shirts for more than twenty years and I never had any problems with the product or service!!! If I can say one thing is that for my body type 1,86m 93kg, ordering extra slim fit at 16,5 /36 I still find the shirts on the bigger side!
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Charalmpos,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have met your expectations on this occasion and we look forward to hearing from you again.
In regards to the fit, I'm afraid the only way to get the shirt 2" trimmer in the chest and waist would be to go down in a neck size. Please take a look at our sizing guide and compare them to measurements of your own to see if you could go down a neck size.
Nevertheless thank you again for taking the time to leave your feedback with us and we wish you an excellent week ahead.
Best regards
Charles Tyrwhitt
OFFER CODE CANNOT BE USED WRA63ALKD39N
I received a £25 off voucher to spend by 26 July 2026. Well, today it's 26 July, 10.20pm, I have a shirt in my basket and I am proceedeing to pay but there is no way I can use the discount. The only box to digit the discount code is a "Gift voucher" box, I tried it but it's obviously the wrong box. A red message prompts me to "click here" to use the code, but the click takes me back again to the payment page, and whatever I do, pay by card or by paypal, there is no option to use the code. I have given you a second chance, MAYBE THE LAST. You have lost a clientbefore gaining one.
26 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Mr. Rodrigo,
Thank you for taking the time to leave your feedback with us and I'm sorry to hear that you've had some issues with this offer code. I can completely appreciate how frustrating would have been.
There are a few reasons why an offer code mught not be working. The first is that the item you selected was on clearance. Discounted items cannot be discounted again and this should have been stated in the fineprint of the offer.
The second is that you've got another discount or offer applied. If you can tell me what shirt you were looking at and how much it was, I can advise if this is the case. The standard price (with no discount applied) for our shirts is £69.95, or £37.25 when buying four.
If the shirt was the above price then I would be happy to contact you to place the order myself however if it was £40.00 or below then it would have already been discounted and as such, the "apply an offer code" box would not have shown.
Best regards
Charles Tyrwhitt
Easy and quick.
Easy and quick.
I went on your chat screen to ask a question and, though you do not offer a cotton sleeveless vest, you do offer a long sleeve so I bought one in another color. I have really enjoyed the blue one that I bought from you earlier this year.
26 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear David,
Thank you very much indeed for your feedback. We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Great customer service after resolving…
Great customer service after resolving an issue beyond their control, thanks!
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
We are grateful that you took the time to provide this feedback, although we are sorry to learn that you experienced an issue with your order. That said, we are delighted to hear that you have found our customer service to be of a first-rate standard when you have needed assistance. We truly appreciate your kind comments and remain committed to maintaining these high standards for many seasons to come.
Always good customer service...
They did a great job trying to find a solution to my issue. I've bought many items from CT over they years, and they're customer service is first rate.
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
We are grateful that you took the time to provide this feedback, though we are sorry to learn that you had an issue with your order. However, we are pleased that you have consistently found our customer service to be of a first rate standard when needed and aim to maintain these high standards for many seasons to come!
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have consistently found our quality to be of the highest standard and aim to maintain these high expectations for many seasons to come.
Very helpful and friendly team and…
Very helpful and friendly team and quick to respond.
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, it is wonderful to know that you found our customer service team to be very helpful and friendly when needed and that our speed of response impressed you.
We hope you will find the quality of our products to match that of our service and look forward to serving you again.
Quality for good price = Charles Tyrwhitt!
Great experiance with clothes from Charles Tyrwhitt! Clothes are made with high quality fabric - shorts and polo shirts - linen, and linen-cotton blends ideal for hot summer time, and also great quality stretch belt :) If you are in luck and came upon SALE you will get also a great price. Quick 4-5 working days free delivery was spot on time. Thank you Charles Tyrwhitt for quality for good price!
1 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have had such a great experience with our shorts and polo shirts, that you have found them to be of high quality cotton and linen blends, particularly for the price paid.
We hope you will continue to enjoy our products for many seasons to come!
EXCELLENT
I went to the chelmsford store on Tuesday as I was recommended the linen polos unfortunately they didn’t have all 4 colours i wanted in my size for the deal £149 for 4 so 2 lads there looked on line and still no good so then checked local stores , they found that flagship jermyn street store had what I needed and gave me the number , I tried to call many times on Tuesday with no joy they must have been busy ..
Wednesday morning I tried again at just after 9am , even though they don’t open until 10am according to website a girl called Scarlett answered , she was actually unbelievable in her help , told her what I was after and she said she’d like to go do a visual check as the computer only said 2 in a particular colour,a few minutes later she came back with good news , she said she could put them by as I wanted them for my holiday on the Monday … it was actually my birthday on the Thursday so didn’t want to spend a few hours going to London .. she said she could send them ..
Anyway the next day my linen polo tops arrived by dpd …
Firstly it’s so refreshing to receive a great service , your company has a gem in Scarlett she went over and beyond being helpful I’d like to mention also with my delivery 🚚 was my receipt with a handwritten message from Scarlett saying happy birthday and have a great holiday …. That’s not just a worker working that’s an employee listening and representing….
Thank you Scarlett and Charles Tyrwhitt for the service will be highly recommending you…
22 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we always aim to deliver 5 star service and it is reassuring to hear that our Chelmsford team assisted you in locating your preferred polo shirts in our Jermyn Street store. We truly appreciate your kind comments about Scarlett’s service, it is fantastic to read how she elevated this experience for you. We're incredibly proud to have colleagues like her on our team, and we'll be sure to pass on your kind words and recognition.
Thank you again for your generous feedback and recommendation. We hope you had a fantastic birthday, enjoyed your holiday, and that you're delighted with your new linen polos.
We look forward to welcoming you back to Charles Tyrwhitt soon.
You always go above and beyond...
You always go above and beyond to make sure the customer is happy and the order is right. The quality of the product is excellent and the quality of the service is the same. That's why I keep coming back.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are beyond delighted to read such wonderful comments about the quality of our service and products.
This kind of feedback is precisely why we got into this business 40 years ago and it is reassuring that we are achieving these goals to this day.
We hope you will continue enjoying our garments and service for many seasons to come!
I used the chat bot to help with my…
I used the chat bot to help with my exchange enquiry - I was put through to a live agent called Dee who was very helpful and efficient.
CT customer service never disappoints
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
This is wonderful to read and we are pleased that Dee was able to assist you with your exchange. We aim to deliver these high standards of service whenever required and look forward to serving you again soon.
Best quality and customer service
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share this feedback, we are thrilled that you have enjoyed the quality of our garments and found them to be the best you have experienced. We are also pleased that this quality has been matched by that of our service and hope this enjoyment continues for many seasons to come!
The shirts were supposed to be Customs…
The shirts were supposed to be Customs Duty Paid to EU (GE12922511691GB) and it was also supposed to be express delivery and it' stuck in Customs and have to go through a million hoops with customs forms and substandard support from DHL. To make things worse I have to speak to the company call centres in South Africa and can hardly understand what they're saying as they all have very thick accents...Thanks again Charles Tyrwhitt!
I've already provided the necessary details and no emails have been received attempting to resolve the issues...Also returning items (GE12802100547GB) to this company from the EU also get stuck in Customs with no feedback from company's logistics partner DHL (treating me as an exporting trader in this process which I'm not)
For completion I was told repeatedly by the call centre operators that someone will get back to me by EOD or in "2 hrs time" both of which never happened...Why isn't Tyrwhitt setting up EU warehouses like M&S or Next so they can avoid causing this level of aggro to their customers?
Update:
There's no option to prepay the duties when checking out btw. Also the order hasn't arrived within the express delivery option window (no offer to return the delivery charge) and as usual no help is offered with regards to return item which is stuck in customs and have to fend for myself. So much for helping out from Tyrwhitt!
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
UPDATE - 27/07/2026
Thank you for speaking with me on the telephone today.
Please be assured that we have escalated this matter with our Global-e partners and asked them to prioritise the investigation into both of the orders you mentioned.
As discussed, I will keep you updated and will contact you as soon as I have any further information to share.
Thank you for your patience and understanding while we work to resolve this for you.
UPDATE - Thank you for providing the order details allowing us to locate your purchase, although we are sorry that your order was held in customs.
Having reviewed our records, the option to prepay the duties was not selected when checking out on our website, which we recommend using to allow an expeditious path through customs department. The latest update on the tracking suggests that the order may be released from customs and should update the tracking subsequently.
With regards to the uncompleted call backs, this is unacceptable, when a callback is offered, this should be fulfilled, and I have shared this feedback with the managers of those with whom you had interacted as this is not the standard of service we expect for our customers.
Finally, we are sorry that you are having difficulty in arranging your return for order GE12802100547GB this should not have required further customs payments to ship back to us. However, when such instances occur, we find it quickest if you were to pay these fees and then email us at customerpartnership.team@ctshirts.co.uk to process the refund of these costs.
We are sorry to have let you down and hope you will give us a chance to demonstrate our usually high standards of service soon.
____________
Thank you for taking the time to provide this feedback, although I am sorry you are disappointed both with the service experience thus far.
So that I can investigate this matter and work towards resolving your concerns, please can I ask you to respond to the information request I have issued? Your details will not be shared publicly, and will only be used to allow me to identify your order/account details.
Terrible after sales
Ordered a couple shirts which didn't fit. This is sometimes the case but not an issue, difficult if you can't try them on beforehand.
I proceeded to return the shirts. I generated the return code and when I attempted to take this to the post office, they were unable to scan the return QR code. I reprinted it and attempted this again at a different post office and this also returned an error. I ended up having to pay for the return which was fine.
I then contacted them via live chat to explain the issues I had with the return. They advised if I called up, they would process the refund now including the cost of the post office return which was great. I then called and provided my card details for the refund. I was told it should show up in 2-3 days.
I then waited but after 3 days the refund wasn't showing in my account. In the mean time I'd had a notification to say they'd received my return.
It has now been over 10 days and I'm still yet to receive my refund. I had called after 7 days and told they would escalate but this made no difference. I have since contacted them this morning and the refund has only now been processed due to an "error".
A lot of effort to just get my money back. If they had just said at the start it would take X amount of time that would be fine but each time I've been given different information which has turned out not to be true. Had been a customer for over 10 years but won't be using them again after this.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Luke,
Thank you for taking the time to leave your feedback with us and I'm sorry to hear that you've had such issues with us.
I'd just tried to call you this afternoon via two number we had on file for you. One did not provide me with a voicemail option but the other did.
In short what's happened here is not acceptable and I've fed back to the two individuals and their managers regarding the way in which this was handled. As soon as we had seen the items had been received back, a refund should have been issued for the items and the postage.
The refund for your manual postage has to be done by a specific team and they are doing their utmost to address this last refund as soon as they are able.
Please check your inbox for an email from myself covering this in full.
Best regards
Charles Tyrwhitt
Best Business shirts ever
Best Business shirts ever - I ve buying Tyrwhitt shirts for some time now and I strongly believe that they are one of the best out there in terms of quality, durability and price. 5 stars!
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Serafeim,
Thank you very much indeed for your feedback.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Charles Tyrwhitt always provide tve…
Charles Tyrwhitt always provide tve best from their products to the customer services.
I have always been purchasing from them and never disappointment.
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Amal,
Thank you very much indeed for your feedback.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
excellent shirts that feel great
excellent shirts with quality material, feel great, look nice and great fitting. Had to return due to incorrect size choice and the team were very helpful with a smooth online exchange process.
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for leaving your feedback with us and I'm sorry to hear that you didn't land the perfect fit on the first try.
Sizing errors are simple to make but resolving them can be just as simple, as you've seen. Should you ever need help of any kind from sizing advice to assistance with your online return, our team are never far away and can be contacted 15 hours a day via phone or live chat.
Nevertheless, its great to hear that the replacement is nothing short of perfect and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Fantastic customer service experience…
Fantastic customer service experience today in Charles Trywhitt Belfast store which deserves a call out, which unfortunately is not the case elsewhere.
My thanks to Reece - helpful, polite, friendly, knowledgeable and quietly attentive. He sorted me out perfectly when I wasn’t even sure what I needed for my son. Service like this will ensure I am a repeat customer here.
22 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Martina,
Thank you for visiting our team in-store and it's great to hear that you've had such a positive experience with Reece. We're always doing our best to ensure that our shelves are fully stocked so that our customers can find what they want, when they want.
In regards to our staff, depth of knowledge and quality of service are extremely important to us and so I've passed on your kind words over to the team to let them know they’ve succeeded in going above and beyond on this occasion with a special mention to Reece.
We hope to see you in store again soon.
Best regards
Charles Tyrwhitt
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