Charnwood Machinery Ltd Reviews 124

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-built and perform as expected. Many people appreciate the efficient ordering process and the prompt delivery service, often receiving their items quickly. The customer service is frequently highlighted for its helpfulness and professionalism, with many consumers finding it easy to get advice and support. However, some customers experienced issues with delivery times, particularly with certain postal services, and a few encountered problems with product durability or missing components. A small number of people also expressed dissatisfaction with discontinued items or discrepancies between advertised and available products.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praised the good quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention prompt service... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of products,... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently report an easy ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Charnwood Machinery are now my go-to for tools and workshop equipment in the first instance. Starting with the purchase of a Lathe, following with accessories and other tools. I can not fault the qual... See more

Rated 5 out of 5 stars

Right product delivered at the right time at a reasonable price. What more could one ask for other than maybe a marching band a baton twirling cheer leaders with each and every delivery perhaps ??

Rated 5 out of 5 stars

First time electric fence buyer. Cows rubbing our fence and destroying it. Rang for advice, bought recommended items and peace from the cows! Rutlands energiser working fine, accessories all good too.... See more

Rated 5 out of 5 stars

Bought the W012 portable router table from Amazon. The table had a few issues so rather than go through Amazon's complaints process as I wanted to give Charnwood the opportunity to figure the issues... See more

Rated 4 out of 5 stars

Great experience so far after searching the internet on what supplier. Which is similar to the car industry everything just rebadged. I haven’t put them to work yet just set everything up . I purc... See more

Rated 4 out of 5 stars

Product was in stock but there appeared to be a delay between order, despatch and delivery date. Delivery was on-time, packaged OK (plastic bag only) but product was not easily damaged and arrived OK.... See more

Rated 5 out of 5 stars

I found it difficult to get hold of this essential switch and Charnwoods were the only supplier that I found that stocked it. Price was affordable and delivered very quickly. It meant that we could re... See more

Rated 5 out of 5 stars

I ordered some ducts and fitting for a dust extractor - all parts arrived quickly including a small early order and one later for extra parts. All went together and works well - many thanks!

Rated 5 out of 5 stars

The ordering process was really easy and the delivery arrived on time. Small issue with an email the day after the saying I still had items in my cart but they responded very quickly when I queried it... See more

Rated 5 out of 5 stars

Good quality product easy to use, delivered on time, really pleased. I have band saw, table saw, planer/thicknesser all charnwood excellent machines. Also very helpful staff if I have a question.

Rated 5 out of 5 stars

Great for light use in a small workshop. This is a good alternative to vastly more expensive (and much bigger) professional tables. It’s easy to assemble, exactly as described, does what I need.

Rated 3 out of 5 stars

The order was dispatched within 24 hours by Royal Mail 48, so why did it take 6 days to arrive? Royal Mail seems to be a law unto themselves and they state on their tracking service that the times a... See more

Rated 4 out of 5 stars

Purchase and delivery quick and trouble free. However it would be better for potential customers to be given the details re suggested usage with the initial advert. Fortunately it suits my requi... See more

Company replied

Rated 5 out of 5 stars

I forgot to order one item. So I emailed them and asked to add the item to the order before it was dispatched. They responded very quickly and added the item which I paid for separately. This saved... See more

Rated 5 out of 5 stars

Great service from Charnwood. Delivered next day as stated. Superb saw blades, best I've had. Highly recommend. Absolutely deserve 5 stars

Rated 5 out of 5 stars

Good, clear website that works well - We have ordered multiple machines and supplies without an issue. Delivered on time with no messing about. Will continue to use!

Rated 5 out of 5 stars

Item was ex stock at a reasonable price As it was an electrical item, it would have been an improvement if a circuit diagram was also supplied to make the fitting much easier

Rated 5 out of 5 stars

Needed help replacing a drive belt on my bandsaw. Sent email, had a phone call within minutes and transferred to someone who sorted out my problem promptly. Very impressed

Rated 3 out of 5 stars

Items were fine ..but....I had an issue with royal mail which I did make Charnwood aware. Item chucked beside front door. Anyone could have taken it! After my complaints heard nothing back from either... See more

Rated 5 out of 5 stars

Charnwood for woodturners is probably the most trustworthy, highest quality, sensible pricing with a speedy delivery, for almost 50 years. It is a pleasure to trade with them

Rated 5 out of 5 stars

Everything was packed very well. The bandsaw was very easy to set up, and it cuts beautifully! Extremely happy with the quality, and even happier with the 5 year warranty that's included.

Rated 5 out of 5 stars

We have bought a band saw and accessories for dust extraction from Charnwood. There is always clear communication, quick delivery and quality goods. We would happily recommend them to others

Rated 5 out of 5 stars

Rapid order, great decision for a beginners wood turning tool grinder. Easy set up and sturdy bit of machinery.

Rated 5 out of 5 stars

Excellent service. Ordered a part for my lathe on Weds. received it on Mon,realised it was the wrong part (my fault) sent it back had a full refund within a couple of days no fuss no bother

Rated 4 out of 5 stars

I was looking for a scroll saw and this appeared to offer a good deal for the money, and a flexible product. Worked well so far, and the take-off drive is a plus. Blades with the product are acceptabl... See more

Rated 5 out of 5 stars

Their products are always of top quality and are delivered quickly. I don't buy from anywhere else, I'm perfectly happy with Charnwood.

Rated 1 out of 5 stars

Bought November 2023, seduced by the 5 year guarantee, but is it. The electrical parts only have a 1 year guarantee, which I only discovered after purchasing. After a couple of months it wouldn'... See more

Rated 5 out of 5 stars

No problem ordering. Posted on time and postman delivered on time all round excellent service. Highly recommend Charnwood service 10 stars all the way.

Rated 5 out of 5 stars

Ordering and payment was simple, goods as described, fast delivery and very good value for money. Highly recommended.

Rated 5 out of 5 stars

It's the 2nd time I've dealt with charnwood and I am very pleased with there products and service, fast delivery be ery

Rated 5 out of 5 stars

Good range of items, sensible prices and delivery charges. Prompt despatch and delivery even though during the holidays

Rated 5 out of 5 stars

The service was good but there was a mix up on the delivery. I paid for next day delivery but got the Post Office. "Michael"

Rated 5 out of 5 stars

Great products, highly proficient and extremely helpful staff - just a pleasure to trade with.

Rated 5 out of 5 stars

Products excellent, minor problem in one item dealt with speedily and followed up by Charlie and Daju.

Rated 5 out of 5 stars

Good delivery not to long to wait for delivery blades separated and labelled not used yet but look good

Rated 5 out of 5 stars

Great staff in the telephone who actually knew what they were talking about. Goods arrived within time, and meet my needs. Thanks Mike

Rated 5 out of 5 stars

The ordering process was very easy, and delivery very good. on unpacking the bandsaw I found that one of the cable strain relief glands had been very badly bent (obviously during the packing of the ma... See more

Rated 5 out of 5 stars

I've bought several power tools from Charnwood and found their quality to be excellent.

Rated 5 out of 5 stars

Thanks to Richard for sorting my light out , parts came next day excellent service

Rated 5 out of 5 stars

Whatever I order gets delivered promptly and very easy to speak to a human to get advice

Rated 4 out of 5 stars

I wish that the bags I ordered could be closer to the original size I had before and the bags are now much lighter than before>

Rated 5 out of 5 stars

Always good to deal with your company, good products and always good advice, you are the best.

Rated 5 out of 5 stars

Excellent service Very helpful staff Very pleased with my B 300 Bandsaw

Rated 5 out of 5 stars

Prompt delivery. This machine was fool proof and functioned perfectly.

Rated 1 out of 5 stars

Bought a lathe stand from Charnwood was led to belive by their adverts that I could get an extension to the stand so that my lathe with bed extension would fit, now having tried to buy the extension I... See more

Rated 5 out of 5 stars

I would have given them six stars if I could. I dropped into the store to look at a bandsaw, asked a member of staff walking through a question, and he ended up spending an hour with me explaining... See more

Rated 5 out of 5 stars

Aled second time The web site was easy to use and find what i was looking for. This the second time I have used charnwood .and on both time's tools arrived new day. Will keep using the.

Rated 5 out of 5 stars

Bought parts for an old wood working lathe which no one else had. Delivered quicker than Amazon. Thanks.


Company details

  1. #48 of 84 best companies in Tool shop
  2. #5 of 6 best companies in Tool manufacturer
  3. #13 of 18 best companies in Woodworking Supply Shop

Written by the company

Charnwood supplies Woodworking Machinery and Hand Tools – suitable for everyone from hobby enthusiasts, to professional trade users. We offer a Next Day Delivery service throughout the UK mainland. The Charnwood range of woodworking machinery is supplied with a 5 year Guarantee, we also offer a full Spare Parts Service for every product and have Technical Engineers available to help with any enquiries. Our product range includes classical machinery like Bandsaws, Table Saws, Planers, Thicknessers, Sanders and Dust Extractors. We also have a comprehensive range of accessories and tooling to complement the machinery range. Charnwood is a family-run business, established in 1977. For over four decades, we have been dedicated to providing top-quality woodworking machinery to UK woodworkers. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bought the W012 portable router table…

Bought the W012 portable router table from Amazon. The table had a few issues so rather than go through Amazon's complaints process as I wanted to give Charnwood the opportunity to figure the issues out first and they did not disappoint, they were fast in response and have sent out replacement parts. The chap I spoke to was Andy a top tier human that didn't mess around getting to resolving my issue and giving me complete piece of mind. Very well done Charnwood, how refreshing to have real, actual customer service!!

Chris

13 March 2026
Unprompted review
Rated 5 out of 5 stars

What I got.

The service was good but there was a mix up on the delivery. I paid for next day delivery but got the Post Office. "Michael"

24 February 2026
Rated 5 out of 5 stars

Very good service

The ordering process was very easy, and delivery very good. on unpacking the bandsaw I found that one of the cable strain relief glands had been very badly bent (obviously during the packing of the machine) so on cantact Charnwood I was askedto send a photo of the damage and one of the engineers phoned me back, and after discussing the problem with him he put a replacement part in the post straight away, which was very useful because I visions of having to repack the machine and return it. I have used the company since for some other extras and waspleased with the speed of delivery. I have no hesitation in recommending the company

26 February 2026
Rated 5 out of 5 stars

I would have given them six stars if I…

I would have given them six stars if I could. I dropped into the store to look at a bandsaw, asked a member of staff walking through a question, and he ended up spending an hour with me explaining and demonstrating the saws capabilities. Thanks Charlie.
I ordered the saw the following week and had a minor issue with the table. To cut a long story short I ended up taking the table into the Charnwood 'store' by arrangement and Andy spend 2 full hours sorting it so it was exactly as I would like it. Thank you.
In my experience good customer is engrained into the Charnwood Machinery organisation, they certainly set a very high bar some of their competitors get nowhere near. WELL DONE and THANK YOU.

12 February 2026
Unprompted review

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