Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work.

Despite long delays not caused by Charter, our works have been completed. Susan was great at coordinating the refit. Really happy with the finish. Staff were polite, considerate and friendly. Thanks go to the brilliant Zac the carpenter who was a perfectionist. Great job Zac thank you. To Spencer and all the other staff thank you, it’s now been worth the wait.

1 July 2026
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Dear Mrs Hubble., Thanks you for your feedback - We are pleased that you are happy with the completed works are overall service provided. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Fantastic service

Fantastic service - Paul, Toby and Simon were wonderful and did a great job. Would wholeheartedly recommend CPR for any work you need done.

25 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Miles.,
Many thanks for your review - We are pleased that you where happy with the complete service provided. Thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent communication

Excellent communication

25 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Nick., Thank you for your review- We are thrilled that you where happy with service provided Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Repair work

All of the team involved were very professional and polite throughout the process, absolutely nothing negative to say about the team. They kept us updated at each stage and carried out the work onsite exactly as planned with as little disruption as possible.

19 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Darren., Many thanks for your feedback we are very pleased that you where happy with all the works completed and service provided. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Charter were very helpful right from…

Charter were very helpful right from the beginning. The trades people that we've had have been efficient. Each doing their job professionally in a helpful and friendly manner.

14 April 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Lin., Thank you for your feedback, we are pleased that you are happy with the service provided and all works completed Many Thanks Charter Property Repairs

Rated 5 out of 5 stars

We were absolutely delighted with your amazing teams

We were absolutely delighted with your teams professionalism from your carpenters and decorators and good communications from the office, A very good job done by all. Thank you so very much.

Lynn and Mike Oinn

19 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Lynn., Many thanks for your feedback, We are thrilled that you are happy with the quality of the repairs and the complete service provided. Many Thanks Charter Property Repairs

Rated 5 out of 5 stars

Everyone was very pleasant and helpful

Everyone was very pleasant and helpful. Any queries were answered quickly. Always informed in plenty of time when workmen were coming

17 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Robert., Thank you for your feedback, we are thrilled that you where happy with the all works completed and repairs undertaken. Many Thanks Charter Property Repairs.

Rated 5 out of 5 stars

The work was executed efficiently and…

The work was executed efficiently and professionally by your team. Thank you so much for such a great job.

My tenants were very pleased with everything done and everyone who worked at the house. Thank you for that.

5 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Rosalina - Thank you for your feedback - We are very pleased that you are happy with all the works completed and the service provided Thanks Charter Property Repairs

Rated 5 out of 5 stars

Review of Charter Property Repairs

Charter carried out the repair and redecoration work on my room efficiently and reliably. All the work was done to time, and Sam the project manager kept me in touch with progress of the work on a regular basis.

14 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Kate., Thank you for your feedback, We are pleased that you are happy with the quality of the completed works and complete service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Delighted with service

CPR were timely efficient and very professional. Throughout our dealing with the company, they were consistently courteous and communicated at every stage. They were a delight to work with.

4 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Catherine., Thank you for your feedback, we are thrilled that you are happy with the complete repair service provided Thanks Charter Property Repairs.

Rated 5 out of 5 stars

Great from first call to tidying up…

Great from first call to tidying up when completed,
Thankyou to the team

3 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Mr Rowell., Thank you for your review and comments. We are thrilled and very pleased that you where happy with complete service provided.
Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

We are really pleased with all the work…

We are really pleased with all the work carried out after our flood. Tony and Peter especially have been amazing. We really appreciate the hard work put in by all the team. Thank you.

28 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Sandra , Thank you for your feedback. We are thrilled that you where happy with the service provided by the team.
Many Thanks
Charter Property Repairs

Rated 4 out of 5 stars

A highly professional company

A highly professional company. Caroline and Zak of Charter Properties were amazing throughout and we would have no problem thoroughly recommending Charter Property Repairs

1 June 2026
Unprompted review
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Reply from Charter Property Repairs

Hi.,
Thank you so much for your review. We are thrilled that you are happy withe works completed and the service provided - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

The work carried out CPR after a burst…

The work carried out CPR after a burst water pipe in our bathroom was undertaken by the most talented and professional team we have ever used. From organising the booking of the work to the separate trades that did the work we experienced the most punctual and professional team. They all gave the highest quality of service. We thank you all.

14 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Stephen., Thank you for your feedback. We are thrilled that you where happy with the complete service provided and are glad that you are back to normal now
Thanks
Charter Property Repairs

Rated 5 out of 5 stars

C.P.R. Renovation

C.P.R. have recently carried out repairs after a burst pipe causing extensive damage to our hall and cloakroom. This entailed removing ceilings, some with asbestos, and plaster from walls. There was a period of drying out which was carried out by a seperate company which meant the work couldn't begin until drying had been completed.
I can't praise C.P.R. enough, they have been respectful, proffesional and once the program for the repairs had been set it went smoothly and on time.
I found we were always informed of any change and the team that carried out the repairs were experienced, proffesional tradesmen each taking pride in their work and were respectful and friendly. The house was always cleaned and tidied at the end of the day.
Thankyou Lisa and all our friendly tradesmen and thankyou for benig patient with our noisy dog.
So Happy!

9 May 2026
Unprompted review
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Reply from Charter Property Repairs

Dear Annette., Thank you for your feedback. We are thrilled that you happy with the works and the service provided. We are glad that your home is now all back to normal. Kind regards Charter Property Repairs.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, professional trades. Thank you for a job well done on my kitchen leak.

20 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi .,
Thank you for your feedback, we are pleased that you where happy with all the works and service provided. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Great service

Great service! The office was in regular communication with me from the start and were always friendly and polite. The guys who did tje work for us as part of our insurance claim were, on the whole, friendly and professional. The work was completed to a very good standard and anything that we weren't completely happy with was rectified, immediately. On the whole the company were great to deal with and we would definitely recommend.

18 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Tanya., Thank you for your feedback we are thrilled that you are happy with the works completed and the complete service provided. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

CPR made good after an underground leak…

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well coordinated and done to my, and my wife's complete satisfaction. They were cheerful, clean and tidy, and helpful, especially to my wife, who has major hearing problems. Well done.
Peter Robinson, Lt Col (Ret'd) II May 26

7 May 2026
Unprompted review
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Reply from Charter Property Repairs

Dear Mr Robinson., Thank you for your feedback and review, it is greatly apricated. We are pleased that you where happy with the complete service provided and glad that your property is now back to normal. Many Thanks Charter Property Repairs.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very considerate and tidy workers. Highly recommended.

8 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Mrs Farrow., Thank you very much for your kind words and recommendation. We are delighted to hear that you found our service excellent and our team considerate and tidy. Providing professional, high-quality repairs with respect for customers and properties is always our top priority. Best regards, The Charter Property Repairs.

Rated 5 out of 5 stars

CPR are very professional.

CPR are very professional and their communications are excellent. The tradesmen involved were most thorough and consulted me when necessary. The site was left as tidy as was possible, and the resultant repairs look terrific.

8 May 2026
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi.,
Many thanks for the review. We are thrilled that you are happy with the service and all the works completed.
Many thanks Charter Property Repairs

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