Charters Estate Agents Reviews 

11,114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional during property viewings and purchases. Communication is consistently described as outstanding, with prompt responses keeping buyers and tenants well-informed at every single stage. Though some reviewers noted that the overall moving procedure can occasionally feel stressful, agents consistently offer reassuring guidance. Consumers also deeply appreciate the smooth, efficient handling of maintenance issues and administrative tasks from start to finish. Reviewers emphasize that dedicated support teams often go above and beyond to ensure a completely seamless and positive property transaction.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process. Many... See more

Service

Clients share positive opinions on service, highlighting how efficiently and smoothly everything is handled.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that staff members are consistently... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and helpful... See more

User experience

People report positive experiences with user experience, highlighting an overall smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased our home through this estate agent and had an excellent experience throughout. Jo was efficient, friendly, and highly professional from start to finish. She always responded prom... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Charters Estate Agents in Romsey highly enough. They sold my property incredibly quickly and achieved the full asking price, with the whole process from listing to completion... See more

Rated 5 out of 5 stars

Geanina Radu helped us with a couple of issues we had moving into our new rental. She sorted out tradesmen to come in quickly and efficiently and always rang afterwards to check the problem had been f... See more

Company replied

Rated 5 out of 5 stars

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates a... See more

Company replied


Company details

  1. Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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4.9

All reviews

(11,114)

2,205 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy

Really happy, as always with the lettings team, Kirstie and Jacqui are shining stars!!

16 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 4 out of 5 stars

She was well spoken on phone and…

She was well spoken on phone and attended to us on time,really great work

14 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Very good at keeping things moving and also updating on progress and viewings etc.

16 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Well done got us over the finish line…

Well done got us over the finish line with our house sale. Special thanks to Stephen Henry for all his hard work 5 stars to you Stephen .Would highly recommend charters to act as your estate agent

16 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Evelyn was very professional and really…

Evelyn was very professional and really friendly and went out of her way to answer my questions and find the answers if she didn't know - I did not feel rushed in any way

15 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Responsive and helpful staff

Responsive and helpful staff. Great at sending through potential properties of interest that match your search criteria. Occasionally can be difficult to get ahold of someone by phone but staff are generally good at following up missed calls. Overall made what can be a stressful experience a positive one! :)

13 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Isabella Carlile was incredibly helpful…

Isabella Carlile was incredibly helpful while looking for the perfect rental. We are very impressed with her speed and communication skills!

15 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Third time selling with Charters,

Third time selling with Charters,
honestly i would never use anyone else,
priced right every time, sold very quickly, continued support right to the moving day.
i cant recommend them enough especially Kate and Daivd

10 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Great service Ella

Ella our agent from Charters has been amazing. She was very responsive to questions and has kept us in the loop the whole way through our process. She has been quick to respond and gave us a brilliant service. She was also great with the kids. Would highly recommend. Ella has made our process flow with as little stress as possible.

9 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Thanks Louise

My husband and I would like to thank Louise Blackmore for helping us sort out a problem we had with our property recently. She was very proactive and kept us well informed every step of the way. Thank you Louise!

15 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

It is a nice exprience with charters…

It is a nice exprience with charters today specially Andy jerram who is very brilliant and tenanted. He is very sharp with nice communication. I highly recommend him from charters if anyone is looking for renting or buying.

14 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Chelsea from Charters Estate agents…

Chelsea from Charters Estate agents couldn't of been more helpful.
She got our issue sorted and completed within a week. Absolutely amazing tenant support.

14 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We found a property and Kirstie from…

We found a property and Kirstie from the Farnham branch assisted us almost instantly. Very professional and the process was very smooth, would highly recommend.

8 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Advice

I am a landlord and rent my house using Peter Knobbs and Charters as my agent. Today I needed some advice. I called Pete who gave his time freely and talked through the problem. He, as always, was straight speaking and extremely knowledgeable. Experience really counts and he has it. He gave me options going forward as well as saying what he would do and why. I most certainly will be doing what he recommended. Thanks Pete.

13 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Wonderful experience with Kirstie at Charters Farnham

Kirstie at the Farnham branch was wonderful in the process of viewing a flat, and helping us to get all our checks and referencing done quickly. She was knowledgeable about the flat and answered any questions we had. She was also very helpful and friendly in all aspects of the process and is a great representative of Charters

8 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Efficient and Helpful

Charters are the most efficient managing agents I've ever dealt with as a tenant. Parris manages the property I live in. She is knowledgeable and sympathetic and critically. she always responds fast whenever I have a query or some minor repairs . I highly recommend them.

1 July 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Feedback

Stacey was welcoming, helpful and answered any enquiries in a timely mannor. He made my moving experience a lot less stressful than it could have been. Thank you

15 May 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

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