Be careful. The site doesn't always work like it should. Logins sometimes don't work, which means you have no control over your promotion. I had the issue that they launched a promotion I didn't book... See more
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Found them by luck searching for ways to get more attention to my newest release and in first glance it looked too good to be true. After getting the discounted package the promotion started in 24 hou... See more
Company replied
Got great results from an algorithmic playlist I did with Chartlex. Only thing that was subpar was I wrote to their "ask any questions email" asking about the process and considerations or specificati... See more
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Avoid this service. They make an artificial streams despite the promises of real streams. After they work my distributor has removed my track from all platforms because Spotify has reported my track.... See more
Company details
Written by the company
Boost Your Music with Chartlex: The Ultimate Spotify Services Unlock the power of Spotify's algorithm and reach listeners around the globe. Get the attention your music deserves!
Contact info
United Kingdom
- Info@chartlex.com
- www.chartlex.com
2.9
Average
143 reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Algorithmic growth
Algorithmic growth. Loyal. Easy 😉
Just write good music and they'll do their job as they promise
30 July 2023
Reply from Chartlex
It was very nice to work with you! Looking forward to new campaigns
Not at all what I expected
Not at all what I expected. There definitely is a suspicious rise in algorithmic plays and the region of those streams started shifting to one country (very suspicious). In fact, it's so suspicious that the algorithmic playlists are very high while the "other listener's playlists" are quite low, which is very uncommon for my music.
Being curious about their ACTUAL process, when I reached out to Chartlex to get someone to talk to, I've heard nothing back. They do not divulge their actual process and instead use generic language, claiming that you get genuine streams, likes, follows, saves, etc.
While that might be "technically" true, they need to reveal more information of their process, as the metrics we're seeing in Spotify for Artists (for this popular song) is very different and not as unique as previous releases with the same fan base. I know not all songs are created equal, but the results are strange enough to make me incredibly suspicious.
3 August 2023
Reply from Chartlex
We appreciate your feedback. We're here to clarify that our approach utilizes Spotify's algorithmic playlists to promote music effectively.
Regarding the distribution of algorithmic plays and regional shifts, our strategies are designed to optimize music exposure based on listener preferences.
We apologize if our communication didn't fully explain the process. Your concerns are important, and we're actively working to enhance transparency and communication.
If you'd like to discuss your campaign further, please reach out to us directly.
Results are beyond expectation!
Found them by luck searching for ways to get more attention to my newest release and in first glance it looked too good to be true. After getting the discounted package the promotion started in 24 hours as promised. My song till now has received over 50k streams, which I never expected to reach. Communication is an issue but results cover this part. Highly suggested for people who understand how the music business works!
19 July 2023
Unprompted review
Reply from Chartlex
Thank you for your fantastic review! We're thrilled that you found us and gave our service a chance. It's incredible to hear that the discounted package delivered such impressive results for your newest release.
We do appreciate your feedback about communication, and we're actively working on improving that aspect. Your satisfaction is our priority, and we're excited to have been a part of your music's success.
Your support and understanding of the music business mean a lot to us. If you ever have more questions or need assistance, we're here to help.
Keep making great music, and we look forward to being part of your journey!
The communikation is not ok
The communikation is not ok, the service is not perfect for ist price
26 July 2023
Reply from Chartlex
We would appreciate a more detailed feedback
The Worst Anyone Treated Me in 30+ Years as an Underground Musician
i see that there are a lot of good reviews for chartlex here-but my experience with them has been horrible. after 30+ years in the underground music scene--i've seen it all--until now. i signed up for a promotion there and paid $150.00 for it. as soon as they got their money-i asked for progress reports--they ignored me literally for months. i said if you can't do it--say so--and give me a refund. after ignoring my request for weeks after that--they send me a one-word email"refunded''. refunded? they gave me $5.00 and the other $145.00 they pocketed. i spent $145.00--and i got NOTHING-Steve Lieberman (the Gangsta Rabbi)
19 June 2023
Unprompted review
Reply from Chartlex
Hi Steve,
Thank you for sharing your feedback, and we're deeply sorry to hear about your experience.
We take your concerns seriously, and we apologize for the communication issues you've faced. Our goal is to provide transparent and reliable services to all our clients, and we acknowledge that we fell short in your case.
We're currently investigating this matter internally to understand the miscommunication and ensure it doesn't happen again. Regarding the refund, we understand your frustration and will work to rectify this discrepancy.
Your experience is not reflective of the service we aim to provide, and we appreciate your candid feedback. We value your 30+ years in the music industry and apologize for any inconvenience caused.
If you'd like to discuss this further or if there's anything we can do to make it right, please reach out to us directly. Your satisfaction is important to us, and we're here to address your concerns.
Best regards,
It works
It works. I got more streams than expected. But is it legit and legal? I doubt! I've noticed on Spotify artist that the streams don't come in over the course of the day like you would expect, but they come in a short period of time and then are gone again. Suddenly you have 500 people listening to your music at the same time and a few minutes later they are all gone again, next day the same thing happened. How can that be? Do they hack Spotify? It's also not sustainable, I don't think the listeners, if they are real listeners, match my genre, then I would have gotten some more followers to it for sure, but that wasn't the case. Only streams.
6 August 2023
Unprompted review
Reply from Chartlex
Hi Frank,
We appreciate your feedback and your concern about the legitimacy and sustainability of the results you've seen.
Let me assure you that our services adhere to all Spotify guidelines and are designed to provide legitimate engagement. The bursts of streams you've noticed are often a result of the nature of algorithmic playlists and how listeners engage with them. These playlists often introduce songs to new audiences, leading to an influx of streams in a short period.
While the streams might appear temporary, they are part of the natural ebb and flow of algorithmic promotion. These bursts are aimed at gaining initial traction and visibility for your music.
Regarding followers, it's true that while our focus is on streams, building a following can take time and varies depending on various factors, including listener engagement and the specific content of your music.
We do not engage in any hacking or unethical practices. Our goal is to connect your music with a relevant audience, which in turn can lead to more genuine and sustainable growth.
We appreciate your questions and concerns, and we're here to provide more insights or address any further inquiries you may have.
Best regards,
Reply from Chartlex
Thank you!
Looming forward to be doing more orders in future!
No reply to my inquiries after…
No reply to my inquiries after purchase.
I asked if I could cancel - no reply
The reason being that they put my Danish song in circulation on playlists in the US - serves me no purpose.
Told them they could keep my money if they felt that was the right thing to do, but I would very much like some kind of answer to the situation - still no reply.
----
Update 6th of August- after almost a week I got this email from Chartlex:
"First of all, we don't offer locationn targeted streams for the $88 package and we told you that targeting starts from the $700 package.
I explained to you that is gonna be from United States streams.
We did exactly as promised, and you leaving a 1* review is a horrible move.
Have a great life"
I want to point out they have never informed me about location targeted streams and they have never explained to me it's only US based streams. Neither have I seen the $700 figure before and it does not feel nice as someone who wants to work with Spotify to recieve this info in this kind of tone.
3 August 2023
Reply from Chartlex
Hello,
We appreciate your feedback and understand your concerns.
As discussed earlier, location-targeted streams are a feature of our higher-tier packages starting from $700. For the $88 package you chose, we clarified that the streams would be primarily from the United States.
We always aim to provide the services exactly as described, and based on our records, we delivered as promised for your order.
We're sorry to hear about your dissatisfaction reflected in the 1-star review. Our goal is to provide an excellent service experience for all our customers. If you have any further issues or questions, we're here to help.
Wishing you all the best in your future endeavors.
If it's too good to be true it's probably too good to be true!
Campaign started in the first 24hrs and soon I had hundreds of streams for my track. Great right? Well no. The streams were 100% all Spotify Algorithmic. Now I know that's the name of the service but as far as I understand it Spotify's Algorithmic playlists are triggered by songs that receive a good percentage of streams elsewhere on Spotify. What I would have expected to see in my Spotify for Artists data would be streams in my own profile and catalog and other peoples playlists which in turn would eventually trigger the algorithmic ones. For a song that came out two months ago and previously had 19 streams to suddenly from day one be getting hundreds of algorithmic streams and nothing elsewhere doesn't make sense. It certainly doesn't look genuine which is a worry because it is Spotify's own created playlists that are being falsified. I have written to you for an explanation but received no reply. Unless you can adequately explain what's going on here please cease the promotion on my song and give me a full refund. Thank you.
26 July 2023
Reply from Chartlex
We appreciate your feedback, and we understand your concerns. However, we must clarify that our Algorithmic Marketing service operates exactly as intended, and we adhere to Spotify's guidelines to provide authentic promotion for our clients.
The sudden surge of algorithmic streams is a positive sign that our strategies are effectively reaching the right audience. Spotify's algorithmic playlists are designed to identify and feature songs with increasing popularity, and we are pleased to see your music gaining traction through this method.
We understand your expectations regarding streams in your own profile and other playlists. While organic growth within your profile is essential, algorithmic streams play a crucial role in boosting your music's visibility and helping it reach new audiences.
As a professional music marketing company, our goal is to leverage our expertise and resources to benefit our clients. If our service was something you could easily replicate yourself, there wouldn't be a need for specialized marketing assistance. Our team works diligently to ensure your music gets the exposure it deserves, utilizing the most effective strategies for optimal results.
Regarding your request for a refund. Our service operates as advertised, and we remain committed to providing genuine and transparent promotion. The one-star review appears to be based on a misunderstanding of our service and its value.
We appreciate your understanding and are here to address any further inquiries or concerns you may have. We value your partnership and look forward to continuing our support in your music career.
Best regards,
Great service!
They working on my promotion right now and are doing so far an excellent job. I'm very pleased with their service.
24 July 2023
Reply from Chartlex
Happy to work with you
I am very happy my music is on the…
I am very happy my music is on the playlists of Spotify. Well, the future might brings if this was a good invest. By now, i am very satisfied with the result of this campaign
16 July 2023
Reply from Chartlex
Thank you for trusting us
Actually does work
Actually does work. Honestly didn’t think it would. They’re support isn’t very communicative and they’re means of getting streams is a bit mysterious. I’m wondering if my song will do more streams now that the campaign is done.
5 July 2023
Reply from Chartlex
Thank you for your review
Very responsive
Very responsive, very legit and targeted promotion and marketing. Would use again and recommend to everyone who needs to elevate music
10 July 2023
Don't promote your track with this service
If you are serious about your music career, especially with labels don't promote your track with this service. They might be algorithmic playlists but music distributors will red flag those streams.
25 June 2023
Reply from Chartlex
Hello M.c,
Thank you for your feedback.
We want to assure you that we prioritize legitimate promotion strategies and do not engage in any activities that could harm your music or account.
Regarding potential red flags on streams, the streams you see during your recent campaign are highly unlikely to cause any issues. Any concerns would likely be from previous campaigns conducted before we started working together.
We value your input and are committed to providing genuine and sustainable growth for your music.
If you have any further questions or need clarification, feel free to reach out to us at info@chartlex.com
Second Campaign
This is the second campaign I’ve run with Chartflex in 2 months. In this second campaign I decided to pay a bit more so I could get more aggressive with the number of plays. I’m up to 21,000 streams in about 4 days which to me is amazing. I’ll continue to use Chartflex as I release new music.
3 July 2023
Reply from Chartlex
Thank you for sharing your positive experience with us once again!
Great numbers…
Got great results from an algorithmic playlist I did with Chartlex. Only thing that was subpar was I wrote to their "ask any questions email" asking about the process and considerations or specifications I'd like in the campaign e.g. country/language of playlists and I never heard anything back. Other than that my track accumulated over 15,000 streams this first month so that was great
7 June 2023
Reply from Chartlex
Hi Jeremy! 🎶
Thanks for sharing your great results with us! We're thrilled to hear that your algorithmic playlist with Chartlex brought in over 15,000 streams in the first month. That's fantastic! 🚀🎉 We apologize for any communication hiccups you experienced, and we appreciate your feedback. If you need any further assistance or have more exciting updates, feel free to reach out. Keep up the amazing work on your musical journey!
Brilliant
Brilliant. Easy outperformed your guarantees. Great value for money and far cheaper than touring a live show to increase profile
18 June 2023
Reply from Chartlex
Your feedback has made our day! We're absolutely thrilled that our service went above and beyond your expectations and provided excellent value for your investment. 💯💰
Authentic
At first, I thought it was another one of those fake music artist services only giving out fake streams from bots. However, when I tried it out, I was surprised to find these were real campaigns driven by authentic data. I recommend this service to anyone starting out on their musical journey!
23 June 2023
Reply from Chartlex
Hey JR! 😄
Glad we surprised you with our authentic service! 🌟 We're here to support your musical journey. Thanks for recommending us to others. If you need any more help, just let us know. Keep rocking! 🎶🎉
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