chatr mobile Reviews 496

No live customer service at all. I lost my phone, but the bot is telling me they are sending instructions to my phone number, to a lost phone!!!! This has got to be the worst phone company. I've ever experienced bye bye forever, and i'm sure to tell all my friends...

No customer service at all. Need to update my card but they can't. So now I have to just go to another company I guess. How are they still in business? Not everyone is willing to punch personal banking details to websites. Fraud is abundant these days and there's no security online.

This provider has no customer service. Like, really, none! If you have a technical issue, you are pooched, no client service, no chat...no nothing!!!

When first switching from Virgin to CHATR I was amazed. For the same coverage, calls, texts, and all of those types of things were exactly the same as with Virgin. The BIG differences between the two providers had to do with the amount of data and voicemail.

Virgin (approximate) monthly cost:
💲 70 for at most 5g of data. Any unused data is deleted at the end of your cycle.

Only 3 voicemails were allotted.
Example: If you had 2 saved voicemails, important doctor appointments and information saved, and someone else calls and leaves a voicemail, your mailbox would now be full. No other voicemails could be recorded until at least one of the three messages was deleted. Meaning many important calls and messages were missed. Which is especially frustrating when you’re dealing with severe illness, often cannot answer your phone when it’s ringing, and your specialists cannot leave a voicemail. You end up missing the important appointment and go back to the bottom of their long list. If you want the luxury of having more than 3 saved messages at a time you have to pay an additional monthly fee of around $15 per month for an only a few more. No such thing as unlimited, but I might be wrong on that last point tbh.

But they have the world’s BEST customer service. Excellent employees that truly do everything they can to help the customer. 24 hours a day, 7 days a week. You never have to wait more than a couple minutes with exceptions on Christmas Day and around that time of the year as many people are calling to activate a new phone or start a new account with Virgin.

CHATR approximate monthly cost:
$35 for approximately 77g of data per month. Any unused data is deleted at the end of your cycle.

Unlimited voicemail messages included but I think that has been changed now.

Customer service: Here’s the BIG downfall with CHATR. Almost two years ago I had to call to activate and setup my account as a new customer. The wait was a bit long but nothing outrageous. The woman was wonderful, kind and very helpful. After the first month I was really impressed with CHATR in all aspects, so decided to sign my daughter up too. The customer service woman was absolutely exceptional, impressed doesn’t come close to doing justice. Not only did I sign my 16 year old daughter up, signed my husband up as well. The customer service rep blew my mind when she asked if I knew about a certain plan? A plan that was so good my jaw practically hit the floor! This was almost two years ago so I might be very slightly off on the following details but they’re damn close. For $35 per month we would receive 77gigs of data plus an additional 11 gigs free and all of the other features and functions were the exact same as with Virgin, aside from no longer having any issues with voicemail. Quickly said YES PLEASE!! Once that was completed, I asked the lady how much I would need to pay in order to get out of the plan I was signed up to and switch to this awesome plan my husband and our daughter now had? The answer: nothing, there is no charge or fee and you’re welcome to switch plans as often as you need.
Absolutely Phenomenal!!
Fast forward to June 1 2025. We are moving into a new (to us) house. No internet, no radio, no books, absolutely nothing in the house. I moved in myself to clean and do everything necessary for us to move in while my husband and 3 kids stayed at the other house. He’s working crazy hours and the kids (who are in walking distance) still have their regular class schedule followed by exams. So I’ve had my data on for around 25 days straight without turning it off because There’s no wifi, so data was used while listening to music, finding out how to tackle some of the work at the house, video calls, researching, reading and streaming a movie or series during downtime. On June 25 i depleted all of the data and was shocked as I never thought it would be possible!!
As a person with disabilities and illness I always speak with customer service when needed at any business. I truly am severely technologically challenged and cannot do anything with tech except the bare necessities. Truthfully I even screw up email. So I called the number I had saved for CHATR customer service. It was answered by the loathed AI Bot and that’s where the MAJOR PROBLEMS began. No matter what I said or what I punched into the key pad there was no escaping the bot from hell! After repeatedly stating that I do not have internet access on my phone the bit would send me a text with a link to the CHATR website. The bot would ask, can I send you a message in the form of a text, I repeatedly said NO. Followed by a ding notifying me that I have just received a new text. After becoming extremely frustrated and now verging on anger I hung up, and found at least 15 texts the bot sent me, that i cannot use because i don’t have internet! All I wanted was to buy more data to bridge my cycle.

I went to the CHATR kiosk at the Eaton Center in Montreal today to transfer my SIM card from my G3 phone to my new Apple G4 phone.

The young man who’s name is Mr. Amen gave me fantastic customer service. I Know nothing about smart phones. He help me set up my new phone, explained certain functions to me and suggested a great plan that meets my needs but he didn’t try to oversell me a plan.

He was extremely courteous, smiling, patient and friendly all during our transaction. I have trained customer service agents in my long career and I would be proud to have an employee like Mr. Amen working for me. He made my week.

My spouse plans to go to CHATR as well for a contract for another iPhone.

I always purchased prepaid for my iPhone inside confed superstore saskatoon. I notice the manager I think he is s.asian guy is rude and not helpful. More so, he's suspicious of me. Imagine, I am a senior citizen learning to use cellphone for emergency as I am diabetic and have heart problem. So, I transferred to more courteous helpful SaskTel.

Rxd text sayingy sim card won't work on June 1, 2025. Ordered a new SIM from Chatr. Nothing works on mobile now and there's nowhere to turn for help. AVOID CHATR WIRELESS!!!!!

Have been stealing money from my bank account since Feb 2025 and they no longer have phone support so I will be filing a complaint with Commission for Complaints for Telecom-television Services

Since there is no customer service number for Chatr, I went to the store from whom I purchased the plan regarding incorrect charges to my credit card, and credits that had been on my account (the store at Six Points Plaza). The store clerk couldn't or wouldn't help me. When I asked her to direct me to the manager or owner, she wouldn't or couldn't. The store clerk wouldn't tell me when the manager or owner would be in, nor would she give me a number I could contact. Instead, she submitted a "ticket" for me.

Revised review: I Can't find the review I thought I Left on Google that I wanted to update. I gave them 1 star but after going back to the retailer that sold me on this plan and the fact that he recognized where the error was right away, he not only refunded the money I put out for a top up I shouldn't have needing to purchase but he also added an extra month of service for free. I'm still only giving the 3 stars because when I caught this issue I drove over an hour to find out about it only to be told "Don't worry, on your anniversary date it will automatically renew with out me having to do anything, but it DID NOT so I had to purchase a top up because I was on the road and my service was discontinued. And then I needed to drive over an hour again because they do NOT answer their phone which he said they don't do when they are with a customer. Guess what, I stood in the mall at a distance close enough to see the kiosk and the employee was there with NO customer. I called their landline and he didn't pick up. He had nothing to say when confronted with this information as he already confirmed that the number I was calling was correct. Also read the term and conditions as this service is basically for your calling area mostly, not to be over used outside of your home area. So Truckers beware of this fact if you run across Canada frequently. And forget about USA Roaming. Doesn't exists.

This branch is very, very bad. The employee ( girl) does not know any information about any question. My advice is that no one should come to this place. It is bad and a waste of time. The worst phone company in Canada.

4559 Hurontario St #14A, Mississauga, ON L4Z 3L9

Can't get a hold of anyone to talk to a rep.. oh nooo, everything is automated now!
See, they want you to pay for their services, but don't wanna provide any customer service or support b/c they're too cheap to pay any employees. I swear, Canada is the only place where ppl are stupid enough to put up with this sh*t and STILL pay for their services.
Well, not me.. I'm done. My account comes due on the 6th of the month.. it's only the 21st, and already I'm almost outta data.. It says my account is at zero and I should top up... TOP-UP?!! I ALREADY DID! As a matter of fact, they took the funds! It's only the 21st of the month, and I can hardly use any mobile data I got left b/c the connection is so bad! Think Chatr cares?? NOPE! All they care about is collecting your money!! it's ridiculous and I've had enough. I'll search for something better. Besides, I lives without a cell phone for almost 50yrs.. I'll be fine until I can find some decent service.

Chatr changed their phone plans from having unlimited text messaging internationally to having 2000 free text messages and then having to pay .70 per message afterwards. What garbage plans. People should pick up and leave. These are the same plans they offered 10 years ago. Seriously? Rogers? Are we back at gouging customers again, even more than what was offered a year ago? Canada already pays astronomical fees for their cellular coverage. Its disgusting behaviour especially during times when the economy is turning downward and inflation is at its highest in years!

Support Service is inexistant!! I opened 2 tickets, texted on messenger for a trouble of not to be able to make phone calls ( voice mail saying "unable to access to number I dialed" I tried 3 different numbers at different locations....) never replied to me! I'm cancelling tomorrow!

Lost $400 in blink of eye, I bought a new mobile number for a relative, yet it was registered under i-transact with a direct account linked to RBC Bank 🤔 ironically it didn't show a name, but transferred swiftly as if it's a normal transaction. I am shocked! Who sell a wildcard connected to a con-artist A/C 😂😂😂😂

Below is a copy of the email I just sent to them.
I hope I'm not alone in how unbelievably pathetic I think this is.
Customer service at Chatr (unless you go into a brick and mortar location) is non-existent. They probably git their training through their parent company; Rogers... also terrible customer service and care.
I think I'll be leaving after this experience.

It's absolutely astounding to me that I have not received an update of any sort whatsoever.

On May the 4th, my payment date, I attempted to pay my bill online through My Chatr. Quite surprisingly, the payment (using my mother's BMO Mastercard, with her permission and authority) was not accepted and my cellular service was not reactivated. Even worse, the system provided nothing but a single word explanation. That word being "Fraud"!

I have literally been accused of committing fraud! I don't think you could be any more disrespectful and insulting. And to provide nothing to me in terms of an explanation! Nothing. Even after 4 days; absolutely not one word! And the topper; you're completely wrong!

It is now May the 8th. I have been accused of committing fraud, my cellular service has not been reactivated, and I have been given no explanation... nothing at all.

One phone call would answer any questions about the credit card and would end the unnecessary investigation. I assume that's the issue. I can only assume since I have not been given the common courtesy of an explanation or anything else... COMMON COURTESY!

This is disgusting.

My mom is going to drive to Chatr tomorrow and pay the bill with her credit card... the same card I was using.

I'm basically going to copy and paste this as a review of Chatr on Google and elsewhere. I'm actually followed for my reviews. My last one has over 10 thousand views to date. I'm sure this one will do well too.

I attempted to pay through the automated phone service and was again denied. I have sent 3 or 4 emails requesting assistance and basically demanding to have my service reactivated. Nothing has been done and the only thing I've been told is that the matter is with the IT department. Why, I don't know and I was not told. Apparently nothing can be done without hearing from the IT Department first.

It can't be just me who finds this incredible. Most incredible is that Chatr has given me no information whatsoever. Even though I haven't had cellular service for four days.

This is the poorest example of customer service I have ever experienced. And that's 57 years of experience.

It will be interesting to see if I'm given an apology. I also would expect some form of compensation.

Based on what I've experienced to date, I won't hold my breath for either.

To those reading this as a review; I will provide an update and let you know.

Service is trash, topping up mobile takes an hour of mashing help to 611 and multiple phone restarts to get a connection out of them. Its pathetic that this is even an issue in 2025

The service is ok, never had any issue... until I needed help from the customer service. I ordered a new sim card online (because I couldn't go in store myself) that was delivered to the wrong address and no one cared that I never got it. I paid for it in the void, no one cared to send me another one or refund me, no service at all and I'm real mad about it. They told me to dispute with Fedex and Fedex told me to dispute with Chatr, a real circus where it's nobody's fault. I'm without a phone since one week (still paying for my monthly plan) and the only thing they have to say it ''sorry for the inconvenience''. I finally managed to go in store today, they didn't have Sim cards on site... So I ordered one on Amazon because at least, if the package is sent to the wrong address again, Amazon will help me better than Chatr itself. REAL bad costumer service.

Subject : Chatrwireless representative executed FALSIFICATION of Facts and MISREPRESENTATION of facts, and Threatened me, with a BUREAUCRATIC "cover- up " and thereafter abruptly hung- up and terminated my phone call.

(1)
Please refer to All of my relevant communications and email chain sequence below.

(2)
I returned a voice message left for me by a SLURRED and UNCLEAR male identifier who pronounced his name as "Tre" at 440pm on Thursday 10 April 2025.

(3)
The call was answered by a male who identified himself as a Mr. Julien (herein referred to as "J").

(4)
J was repeatedly interrupting (inspite of my polite repeated requests to him to Cease and Desist from doing so).

J was rude and disrespectful, and REFUSED to read my complaint ( which he CLAIMED to have received from the regulator response at ccts-cprst.ca).

J executed FALSIFICATION of Facts and MISREPRESENTATION of facts, and Threatened me, with a BUREAUCRATIC "cover- up " and thereafter abruptly hung- up and terminated my phone call.

(5)
On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Unwarranted Harassment and Misuse of power by designated representative of chatr at chatrmobile.com.

140$ was stolen from my account. The investigation showed that an employee accessed my account, changed password and other info, and somehow was able to top up my account and transfer that money via text. There is no client support - you can call or email them, but all you hear is that they are transferring your case to a specialist team and they close your case after that. I got my money back, but not thanks to chatr.