Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
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The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
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Company details
- #65 of 75 best companies in Online Food Ordering Service
- #169 of 202 best companies in Online marketplace
- #5 of 6 best companies in Take away service
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from ChefOnline.co.uk
Dear Bill,
Thank you for your feedback. We’re glad the process went smoothly, though we understand it could be clearer to navigate.
Please feel free to share any specific suggestions at support@chefonline.co.uk
—We’d really appreciate your input.
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your feedback. We’re glad to hear that you found the ordering process easy.
Please note that while our platform supports both cash and card payments, this particular restaurant currently accepts cash only.
We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Mr Richard,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our quick takeaway service and found the food very tasty. We look forward to serving you again soon.
Great food at great price and delivered…
Great food at great price and delivered on time
12 April 2026
Reply from ChefOnline.co.uk
Dear Ray,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the food, found it great value, and that it was delivered on time.
We look forward to serving you again soon!
I live across the road and order from…
I live across the road and order from here more than I care to admit.. Best Indian I've ever had!!
13 April 2026
Unprompted review
Reply from ChefOnline.co.uk
Dear Esme,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoy our food and consider it the best Indian you’ve had. We look forward to serving you again soon!
Quick and Efficient!
10 April 2026
Reply from ChefOnline.co.uk
Dear Andrew,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service quick and efficient. We truly appreciate your support and look forward to serving you again soon!
Reply from ChefOnline.co.uk
Dear Webb,
Thank you for your wonderful feedback!
We’re delighted to hear that you enjoyed our wide menu selection and found the ordering process smooth and timely. It’s great to know you loved the food and found it to be excellent value.
We truly appreciate your support and look forward to serving you again soon!
Reply from ChefOnline.co.uk
Dear Mr Dean,
Thank you for your wonderful feedback! We’re delighted to hear that you found the website easy to use and enjoyed the great food from Mughal Dynasty Indian Restaurant.
Your support is greatly appreciated, and we look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Steven,
Thank you for your feedback and continued support! We’re delighted to hear that you enjoyed both the food and service from the team at Tamasha once again.
Your feedback truly means a lot to us, and we look forward to serving you again soon.
What’s the point of taking orders when…
What’s the point of taking orders when the place is shut
11 March 2026
Reply from ChefOnline.co.uk
Dear Scott,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Unfortunately, the restaurant did not inform us of their sudden closure, so we were unable to act in advance.
As an online ordering platform, we operate as a link between customers and restaurants. We have shared your feedback with the restaurant to review the matter and ensure their opening hours and order availability are updated to prevent similar issues.
We appreciate you taking the time to inform us.
The food was 3.5 to 4 (also came with 2…
The food was 3.5 to 4 (also came with 2 extra papadums/onions Etc.) so not bad on that front But ordering & delivery was superb - thus 5/5.
7 March 2026
Reply from ChefOnline.co.uk
Dear KTPC,
Thank you for your feedback! We’re glad you enjoyed the ordering and delivery experience and appreciated the extras with your meal.
We hope to continue providing you with 5/5 service next time!
Reply from ChefOnline.co.uk
Dear Kirby and Lewis,
Thank you so much for your fantastic review! We’re delighted to hear you found our service simple, easy, and excellent.
We look forward to serving you again soon!
Food was really lovely
Food was really lovely, plenty and hot. However £1.15 for 1 poppadom. Bit cheeky won't order that again
6 March 2026
Reply from ChefOnline.co.uk
Dear Mrs Ward,
Thank you for your kind feedback. We're glad to hear you enjoyed the food and that it arrived hot and plentiful.
Menu prices are set by the restaurant, as we operate as an online ordering platform. However, we will pass your feedback regarding the poppadom price to the restaurant.
Thank you for sharing your experience with us.
Reply from ChefOnline.co.uk
Dear Ginge,
Thank you for your continued support! We're really glad to hear that we’ve never let you down. We truly appreciate your trust and look forward to serving you again!
Not a good experience
We always use the New Curry Centre but we were very disappointed this time. Took 90 minutes for our order to be delivered. Called after 1 hour and was told it was on its way. Rang back 20 minutes later and it still wasn't ready- we had obviously been lied to. The Manager did apologise and refunded some money but it spoiled the evening and we ended up eating far too late.
28 February 2026
Reply from ChefOnline.co.uk
Dear Julie,
Thank you for your feedback.
We’re very sorry to hear about the delay and the conflicting updates regarding your order. Waiting 90 minutes, especially after being advised it was on its way, is understandably frustrating.
As a food ordering platform, we act as a medium between customers and our partner restaurants. We understand the manager has apologised and issued a partial refund, and we have shared your comments with the restaurant to review their communication and service on this occasion.
Thank you for bringing this to our attention. Your feedback is valued and helps us address such matters with our partner restaurants.
all great thank you
28 February 2026
Reply from ChefOnline.co.uk
Dear John Gage,
Thank you for your kind feedback! We’re glad to hear everything was great. We look forward to serving you again soon.
The order didn’t turn up so after…
The order didn’t turn up so after waiting over an hour I called the restaurant and they clearly hadn’t seen my order, I got it nearly 2 hours after I ordered and it was luke warm
28 February 2026
Reply from ChefOnline.co.uk
Dear Stacy,
We sincerely apologise for your experience. A delay of nearly two hours, along with the food arriving lukewarm, is understandably disappointing.
As a food ordering platform, we operate as an intermediary between customers and our restaurant partners. Your feedback has been shared with the restaurant so they can review why the order was not acknowledged promptly and take the necessary steps to prevent a recurrence.
Thank you again for bringing this matter to our attention.
I ordered online and was told it would…
I ordered online and was told it would be 10-20 minutes on the website. 20 minutes would have been 1945. The email then said it would be 2000. When I arrived at the restaurant I was told it would 2015. I eventually received my order at 2043.
The delay would not have been an issue had I not have been sat in the restaurant waiting to collect. I would prefer an honest and accurate estimation of the collection time. I’m furious!
28 February 2026
Reply from ChefOnline.co.uk
Dear Dave,
We’re sorry to hear about the delay and the changing collection times you experienced. We understand how frustrating this must have been while waiting at the restaurant.
As a food ordering platform, we act as a medium between customers and our partner restaurants. Preparation times are provided by the restaurant, but we agree that accurate and honest estimates are essential.
We have passed your feedback directly to the restaurant to ensure they review their timing estimates and communication process, particularly for collection orders
Thankyou for bringing this to our attention
Fairly straightforward website.
28 February 2026
Reply from ChefOnline.co.uk
Dear Mike Ewers,
Thank you for your feedback! We’re glad to hear that you found the website fairly straightforward and easy to use. Our goal is to keep everything simple and user-friendly. We look forward to serving you again soon.
I have enjoyed food from this…
I have enjoyed food from this restaurant before. But on this occasion, it was cold on delivery, the onion bhajis were brittle, and the lamb in the bhuna was delivered in three, massive, leathery chunks. Not good. Not worth 30 quid. Sorry.
28 February 2026
Unprompted review
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