Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
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Review summary
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The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
Company replied
Company details
- #67 of 77 best companies in Online Food Ordering Service
- #167 of 199 best companies in Online marketplace
- #5 of 6 best companies in Take away service
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Burned naan
Usually food is fine, this time both naans were burned and one was entirely inedible. As someone who can't have rice, this actually ruined my entire dinner. Chicken wasn't the best in the curries either but usually wouldn't make a fuss. For almost 35 quid for two meals it should be better quality
25 February 2026
Reply from ChefOnline.co.uk
Dear Freyja,
Thank you for sharing your feedback with us. We're very sorry to hear about the quality of the naans and chicken during your recent order.
Please note that, as a food ordering platform, we act as a medium between customers and restaurants. While we do not manage restaurant operations directly, we have shared your concerns with the restaurant involved for immediate review.
We appreciate your understanding and are here if you need further assistance.
Absolutely delicious food
Absolutely delicious food. Wonderful attentive service. Thank you Rumel, Shuhag and Sumon for a great evening!
24 February 2026
Unprompted review
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the delicious food and attentive service. We look forward to welcoming you back again soon!
Non existent customer service
I ordered a takeaway from my local Indian through Chef Online on Saturday 14 Feb 26. The delivery time was one hour so at the hour point I phoned the restaurant and they told me it was nearly ready and would be sent out in a few minutes. 30 mins later it had still not arrived so I phoned again and was told it was on route. 30 mins later and two more calls to the restaurant it had still not arrived so I called again to cancel the order and request a refund. The restaurant told me that the refund would be processed by Chef Online so I emailed them immediately to request a refund but got no response. I chased them again three days ago but no response. I have now been on hold on their customer support line for 30 mins. I suspect no one is going to answer. I won’t be using Chef Online again. Their customer service is rubbish
14 February 2026
Unprompted review
Absolutely cracking food at a really…
Absolutely cracking food at a really great price I would go there time after time
21 February 2026
Reply from ChefOnline.co.uk
Dear Toby,
Thank you for the fantastic review! We’re thrilled you enjoyed the food and great value. It means a lot to know you’d happily come back time after time — we can’t wait to welcome you again soon!
Reply from ChefOnline.co.uk
Dear Fred,
Thank you for your lovely feedback! We’re so pleased you enjoyed another beautiful curry from Little India. We look forward to serving you again very soon!
Kept having to go back to the main menu…
Kept having to go back to the main menu after checking the order list, would be better to have the option to go back to ordering more food
23 February 2026
Reply from ChefOnline.co.uk
Dear Paul Howarth,
Thank you for your feedback.
We’re sorry to hear that navigating between your order list and the main menu was inconvenient. We understand how this can disrupt the ordering process.
As a food ordering platform, we act as a medium between customers and restaurants, but your experience on our system is important to us.
Your feedback has been shared with our technical team for review.
We appreciate you raising this with us.
Reply from ChefOnline.co.uk
Dear Vicky,
Thank you for taking the time to share your feedback. After reviewing your order, we can confirm that the estimated delivery time shown in our system was 45 minutes, and this is correctly recorded in our system.
As a food ordering platform, we act as a medium between customers and restaurants. If you were shown a different delivery estimate, please email a screenshot or further details to support@chefonline.co.uk so we can investigate further.
Reply from ChefOnline.co.uk
Dear Lorna,
Thank you for your wonderful feedback. We’re delighted to hear that you always enjoy the food from Jaipur Express. Your continued support means a lot to us, and we look forward to serving you again soon.
The only place to order Indian from in Bexhill…
It is so easy and straight forward to order from the Bengal. In over 10 years of ordering from them, I’ve never had anything wrong/not delivered and it’s always piping hot and absolutely delicious. Knocks the socks off of every other Indian in Bexhill!
20 February 2026
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your wonderful review and for your loyalty over the past 10 years! We’re delighted to hear you enjoy our easy ordering, hot deliveries, and delicious food. Your support means a lot to us.
We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Janet,
Thank you for your kind feedback! We’re delighted to hear you had a good experience and found the ordering process easy. We look forward to serving you again soon.
Proper Tasty
The dishes were well packed and arrived promptly by a friendly driver. The food was piping hot and absolutely delicious. Can't wait to have another takeaway from here so we can try some more of the tasty dishes they have on offer.
16 February 2026
Reply from ChefOnline.co.uk
Dear Lution,
Thank you for such a wonderful review! We’re delighted to hear that your order arrived promptly, well-packed, and piping hot, and that our driver made a great impression too. It’s fantastic to know you enjoyed the food so much — we can’t wait to serve you again.
Easy & Stress Free !
Ordering our takeaway was made very easy and stress free…. Plus the time slot we were given for pick up was on time.
Would highly recommend!
14 February 2026
Reply from ChefOnline.co.uk
Dear Karen,
Thank you for your fantastic review! We’re delighted to hear that ordering your takeaway was easy and stress-free, and that your collection time was right on schedule.
Your recommendation truly means a lot to us, and we hope to make your next order just as smooth and enjoyable.
Quick efficient and easy.
16 February 2026
Reply from ChefOnline.co.uk
Dear Anne,
Thank you for your lovely feedback! We’re so pleased to hear that you found the service quick, efficient, and easy to use. We truly appreciate your support and look forward to serving you again soon.
Bad experience
This is the second time now I’ve ordered a curry for delivery and it has been more than half a hour late,then having to call the curry centre to chase up my order then when it did turn up it was cold and had to be reheated.
14 February 2026
Reply from ChefOnline.co.uk
Dear Kirsty Farndell,
We sincerely apologise that your delivery arrived late and cold. We understand how disappointing this is, particularly as it has occurred before.
As a platform, we connect customers with restaurants, while the restaurant is responsible for preparing and dispatching the order. We have escalated your feedback to the restaurant for urgent review to help prevent recurrence.
Thank you for bringing this to our attention.
Reply from ChefOnline.co.uk
Dear Andrew,
Thank you for your feedback. We’re pleased you had a great experience. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Katy,
Thank you for your kind review! We’re delighted to hear that you found our service an efficient way to order a lovely takeaway. We truly appreciate your support and look forward to serving you again soon!
Reply from ChefOnline.co.uk
Dear Gemma,
Thank you for your wonderful feedback! We’re thrilled to hear that you found the food and service amazing as always. We truly appreciate your support and look forward to serving you again soon.
Found it easy to place order online
14 February 2026
Reply from ChefOnline.co.uk
Dear Wayne,
Thank you for your kind feedback! We’re delighted to hear that you found it easy to place your order online. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Max,
Thank you for your wonderful feedback! We’re delighted to hear that you found the service very easy to use. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Hello Jeremy,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the food once again. We look forward to serving you again soon.
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