Cheryl's Cookies and Brownies Reviews 

Have passport paid for it. they charged me the shipping.customer service is a joke.

Was seriously surprised to read so many negative reviews, however, I do agree the customer service could be better and high shipping cost of $13.00 which Fedex SmartPost was used for a small box of cookies/cupcakes combo. However, though it took 10 days to get from Ohio to California, the cookies were tasty, fresh, soft and delicious as were the cupcakes. Was surprised since figured they'd be dry and stale taking that long to arrive but was pleasantly surprised.

Don't fall for their con game of Passport shipping. They will try to tack on shipping cost even when you have paid for Passport.

Do not buy from them. The cookies I had sent at the beginning of the month have not yet been delivered and shipping was expensive. When I talk to customer service all they do is tell me that the cookies will be delivered the next day. Terrible service.

Wish we could give a zero star. I do not recommend upgrading or paying for expedited shipping on your orders. We bought a platter and picked for it to be delivered on a certain day and payed extra for it to find out the order is not going to arrive on time. We called the company And spoke to customer service. They were not helpful wouldn't give us money back for the extra shipping cost we had to pay for it to be delivered this was for a funeral so upset that it is not going to be delivered before the service.

Their customer portal account setup is awful. I paid $19.99 for Passport Celebrations renewal for a year in order to not have to pay shipping, and the last order I made WOULD NOT REFLECT that I was a member. Ridiculous and typical of past experiences I've had with this company. The only company from which I order that has all too often glitches. I had to get an online customer rep to subtract the shipping charge even though it shows in my account that I paid the freaking Passport membership on Sept. 3, 2023. My Visa card shows the charge! The online chat rep today wanted me to call a number to waste more of my time instead of easily fixing the mistake!

I ordered cookies for my friends birthday. On the 21sr of jun and still not shipped as of 24th. I called and they are saying the should ship and arrive on the 3rd of July. They are being shipped from Columbus ohio and being shipped to Loudonville Ohio. Called customer service and nothing done . So don’t expect delivery time for a special event because they won’t arrive in time.

Honestly, the employee I placed the order with was very nice and accommodating.
At first it was a bit frustrating, but he was just following the company's rules.
As far as for the cookies, DON'T waste your money. they are very dry and not much flavor.
Their shipping is very expensive.

I've used Cheryl's as gifts 5 times prior and never had a problem until this time. The website automatically updated the address to be incorrect and also a coupon I had didn't apply. I immediately canceled the order but never got my money back. I have been back and forth with Cheryl's on multiple email threads and called them several times to the point I was screaming at the CS rep and all they do is tell me that they canceled my order, however the money is not being released back to my PayPal account. It is still being held. Cheryl's tells me it's PayPal's problem. I have also been on the phone with PayPal, ans per PayPal, the vendor (Cheryls) needs to void the transaction on their side but they won't do it no matter how many emails I write. Nor will they send me an official cancellation confirmation so technically I never cancelled my order. One CS rep sent me one she typed up herself to try to appease me. So now I am stuck with no order and lost money thanks to Cheryl's because their outsourced Indian customer service reps are USELESS and repeats the same script they've been given over and over again with zero actual problem solving.

PayPal has told me worst case scenario that I can go back and dispute this in 30 days which I find to be absolute BS, because returning my money simply through a click of a button is too much work for Cheryl's to do from their side.

Do not buy from this company! Cookies were tasteless and dry. Also when trying to reach customer service, they were not helpful. Very overpriced and couldn't use promo code that was advertised. Never again will we order from them. Stay away!

Extremely slow shipping with Fed Ex Smart Post. Reached out to customer service after my order had bounced around lost for over 7 days. I expressed concern that the order would be stale if it ever got there at all, but was told to wait for it to be delivered and the agent kept sending me the tracking number as if that solved the issue. For $10 shipping that was labeled as Fed Ex not Fed Ex Smart Post, I am very disappointed and will not use this co again.

I placed 2 orders with this company. Neither order had the complimentary card enclosed saying who the cookies were from. So neither order knew one who the cookies came from. Talking with the company was s as waste of time. Will not order again!

The cookies taste fine but I didn't realize red and other colored dyes were part of the ingredients.These dyes have been proven to be bad for health. Until these dangerous dyes are taken out I won't be buying any of Cheryl's cookies. What's wrong with using healthy colors from organic sources?

I bought several of
these cookies for several people in the past they look like pretty good gifts no one ever told me anything but thank you for them so I bought a box myself to try them was not very impressed with them at all they just are very low quality sugar cookie tasted quite plain I was shocked I'll never send them again as presents to anyone.

They are part of 1800 Flowers Do not order from here. Thought this was a cute gift for a friend. Ordered 3 days ahead of time and it didn't get there. I'm told it could get there on the 28th at the soonest when I ordered it on the 21st! Complete waste of time and now it looks like I forgot my friends birthday because it didn't arrive when it was supposed to. After refusing the new delivery they finally gave my money back. Highly unimpressed and disappointed. Do not recommend!!

I spent way too much and I did this because I wanted to give the gift of amazing cookies and brownies for Valentine’s Day but the refrigerated bake at home cookies are 1000% better and the Betty Crocker brownies you make from a box wayyyy surpass the flavor and texture of Cheryl’s. I cannot express my level of disappointment. No one I have had try them disagrees with me, either, so I CANNOT recommend these to ANYONE. I am soooo bummed… they literally promised something that did not deliver, amazing cookies and brownies, and ruined my gift.

This is the second time I tried Cheryl's for a Valentine's Day gift. I ordered a tin of cookies for my little grand daughter on 2/4 and they never made it. Talked to a representative who said that they would replace it - oh except now they are out of what I ordered and everything else suggested as a replacement was less than what I originally ordered and of course would not be in time for Valentine's Day. No empathy or even really trying from the representative. Second time this has happened. I will never order from them again.

We have been customers of Cheryl's Cookies for 10 years and have spent over $40k with this Cheryl's. I say this to let you know we have been loyal customers for years. Over the past several years the customer service has deteriorated from tolerant to now, non-existent. Several orders never made to their destination. The shipping form is supposed to be updated on Cheryl’s website so I know they can see what is delivered and what is not delivered. Had I not followed up with my customers I would had not known gifts were not delivered, and Cheryl's would have kept my money. I called every number listed for Cheryl's but the number I was given to call was the one for customer service in India. "Customer service" in India said they could do nothing about it. Forget Cheryl's Cookies. If you want to be treated kindly then buy from C. Kruegers at ckruegers.com instead. They treat you right.

received 7 catalogs from them today. Not a single of the addressees is us and we are in a new home. Tried to reach out to them to explain that their mailer is wasting their money, but they're contact us is only interested in orders. Their chat is only interested in orders and there is no email.

Shipping is very slow…originally FedEx delivery but, somehow in the shipping process USPS can get involved as the final deliverer. EVERY TIME the USPS gets involved in package delivery, there is either slower delivery or no package arrival. The Passport Program should be identifying members initially based on your name, email address, home address, etc., without extra sign in nonsense….too many complications in obtaining your free shipping under the Passport Program. If there is a problem being charged shipping as a Passport member or if there is a shipping problem, “CHERLYS COOKIES CUSTOMER SERVICE IS THE WORST TO DEAL WITH”!!! Good product but, shipping method & customer service both are terrible .