Cheryl's Cookies and Brownies Reviews 

This company doesn’t care about your orders even with being a passport holder. My mom ordered cookies for a family get together and on the website you get to select the date you need them which is what she did. They shipped her order and when she called and said it was incorrect date they told her too bad. She then asked to speak to a supervisor and they told her she couldn’t because they work from home….. she said I’m sure you can transfer me and they just refused. She said to cancel her order and passport membership and they refused to give her the money back which was over $100+. They then told her it was her fault for selecting fedex standard shipping and that she should pay MORE MONEY to get premium shipping. All in all this company just wants your money and will not help you. Start going to a local baker and support small business instead. We’ve learned our lesson.

All the reviews are right. The shipping estimates are false and the customer service is non-existent. The cookies, if they arrive, will arrive too late to be consumed (consume within 4 days or freeze). Please, please don’t make the mistake so many others have…don’t buy from Cheryl’s.

I ordered some cookies for my parents
This place is very expensive and they don’t care that my parents never got their cookies . They said I should had paid for overnight shipping!!!!! No your website says fresh cookies !! Long story short after 13 days still no cookies.. customer service pretty much said better luck next time !! Still no refund still no cookies stay away from This place

Not any better than your local bakery. Bad customer service. Reps are not aware company practices and policies and give at wrong information on pricing and shipping details

I ordered something for a customer of mine, it was not delivered when it was supposed to be. The email confirmation I received said I would get an email when it shipped. Never received one. I live chat with them and they told me it shipped, I asked to speak to a supervisor they told me I has to email them - here is the exact wording from them "I highly suggest to send us an email customerservice and we will forward your concern on our higher department." I receive a message that the order cannot be cancelled because they shipped it and was not signed by a supervisor. I asked again to speak to a supervisor and I received this message "I'm sorry for the inconvenience we can't no longer cancel your order due to reason that it is already in transit. " again not signed by a supervisor. Don't order from them. They keep asking how they can assist me when they assisted me at all!

This company needs to hire people who can speak and understand English. After being on a call 45 minutes the person asked me if I was ordering for a company after I explained I had a very large order for company clients. Then she proceeded to tell me I had to place the order on line at a particular email address or call a different number. I sent an email and received an automated response that said my email would be responded to in 24 to 48 hrs. No response, so I called customer service again. They said they did not receive the email! I asked why did I receive an automated response if my email was not received. She answered my question with something totally unrelated. I proceeded to call the business order line and there i was told I would have to pay $14 per item to ship! I told them to just for get my 75 orders and I would go with a local company. I wasted at least 3.5 hrs with this company and got nowhere! DO NOT USE THEM

I believe since 1-800 flowers purchased this company they have outsourced all customer service overseas. Every single time I call I get a woman with a rooster crowing in the background, dogs barking and a baby screaming. The same woman. The same rooster. Three hours of my life over the course of five phone calls that I will never get back. It's like the worst customer service experience imaginable. Like a skit on Saturday night live. It's not a communication issue either, these agents have been instructed to evade, lie and deliberately act like they misunderstand what the problem is. The cookie quality is completely different from last year, my orders were missing and getting a refund is like pulling teeth. Cheryls deserves to go out of business and if this is how 1800flowers conducts it's business well....this year was my last order ever. Including ANY of the family of businesses connected to it all. I also had a fraud notice on my card after this transaction. Perhaps their outsourced customer service is selling CC info. Whoever started Cheryls and made a bucket of money when 1800 flowers acquired it....should be mortified at what they have done to the company's reputation.

I bought 5 large boxes today (48 cookies per box!) from our local Cheryl's store. We give a few cookies along with regular gift cards to our kids' teachers, school offices, bus drivers, our vet, our eye doctor, etc. In the past the cookies have always been great. I have been buying and receiving them for 20+ years. My husband and two kids wanted to dive into some of them tonight--basically as soon as they spotted them on the counter, lol. Unfortunately, the cookies are terrible. They are dry, thick, and tasteless. My husband said that the reason they were on sale was because they were old and the store needed to get rid of them! And I thought it was just a special holiday sale since Christmas is exactly 2 weeks away. I began reading the reviews online and realized that it wasn't just us who noticed the difference in the quality. I will not be buying them next year. How sad--these used to be a real treat that everyone really enjoyed receiving, including me! I am surprised that no one in the company seems to care about quality and customer service. We have lots of other choices and we will go with something else next year.

The cookies are delicious, however the customer service is the worst I've ever seen. I've tried 3 times today to talk with a supervisor or a manager and the rep only wants to know why I want to talk to a manager or a supervisor. I then get put on hold for 20+ minutes, and the rep never comes back. I put in 3 orders and canceled my husband's 4th and 5th orders.

I would give them negative stars if possible. I paid extra for delivery before Thanksgiving. Thanksgiving has passed and cookies STILL not delivered. Customer service spent 30 minutes "negotiating" first offering to send a second box of Thanksgiving cookies, then offering me my delivery fee, then half of a refund and only after I explained again and again that the cookies were for Thanksgiving which was now OVER and had been on a truck for a week and would be stale did the guy oversees agree to full refund. Why did I have to argue for 30 minutes for a full refund? Cheryl's policy is to refund as little as possible even when they know they messed up. That is what I was told. RIDICULOUS and obvious they will take advantage of you. NEVER again.

HORRIBLE customer service. Ordered 10 baskets for $760.38. Had to cancel because our customers will be out of the office during the Christmas holiday. I was refunded $76.03 instead of $760.38. I called to ask, gave the order number and was told it was cancelled and the refund was issued. After over an hour on the phone with two different reps, I was told the refund would be issued in 5-7 business days in the correct amount...I have a VERY hard time believing that because they already issued the $76.03 and are not going to refund $760.38? They cannot reverse a refund either. I get to explain to my boss now how I let $760.38 slip through the cracks.

Horrible, Horrible company!. I specifically ordered early so a gift would go to my granddaughter, serving her country in the US Navy, and who would not be able to be with us on Thanksgiving. I ordered on line, and then followed up with a phone call to confirm delivery before Thanksgiving. I was lied to by some non-english speaking idiot, who could not even tell me within a week, as to when it would be delivered. He then proceeded to lie and say he had changed the delivery date to what I requested. When the items did not arrive as promised, I again called and was told they would ship out on the day they promised delivery, and would arrive several days later!. DO NOT WASTE YOUR MONEY WITH THESE CROOKS!. They ruined a very special surprise with their lies, and incompetence.

BUYER BEWARE This is my second and last year to order Cheryl's Cookies for Christmas gifts. Their customer service is completely non existent. Last year the cookies were not delivered. This year after less than 24 hours the delivery date can not be changed nor the order cancelled.

I would give zero stars if I could. My daughter got the cookie birthday tower boxes in the mail today from a family member. She ate two cookies after dinner. About an hour later she was throwing up. She has been throwing up every hour after having those two cookies. Her stomach is pinching and she acts as if she has food poisoning. I am beyond angry and upset after spending an hour cleaning up throw up and tossing rugs from my children’s bathroom due to these cookies! Do not order! Ingredients contain wax and I’m sure that played a part to her being ill. I also have to tell my mother her birthday gift to her granddaughter made her beyond sick. How disgusting I have to make that phone call to my mother who paid 60 dollars for a special gift for my daughter. I would never recommend and please beware of this company.

Paid extra to have order delivered on my son's birthday. Since he attends college out of state, I thought it would be a nice surprise for him. It was delivered two days early with my name as the recipient instead of his which left him confused instead of surprised. I spoke with customer service which only frustrated me more. They did refund me my shipping cost after the person just keep repeating himself telling me what standard shipping means. First and last order I will be placing with Cheryl's Cookies!

Shipping takes forever. For the amount they charge for shipping, it is utterly ridiculous. My daughter still has not received her order after a week. Old stale cookies do not sound good, and now she won’t even be home when they are delivered. My mom used to send them to my daughter but she passed away last year so I decided to send them this year as a surprise for my daughter “from” her Gram. Will never order again.

Order was never delivered. Had a response within 30 minutes of contacting customer service. Very rude response and no interest in attempting to find delivery. Order something else or get refund. Was a Halloween cauldron so only wanted replacement . Response received in less than 5 minutes- you’ll be refunded. Have sent orders to my daughter at college with not one missed delivery for 2 years. Don’t care how good the cookies are - won’t be ordering anything from Cheryl again.

These cookies have enough sugar to put you in sugar coma. There are some "flavors" that sound good until you bite into it and it nothing but sweet. These might be something a little kid would enjoy, but as an adult I actually like to taste something other than straight sugar. I personally think they are disgusting.

SInce I cannot give this business ZERO stars, which is what they earned, I have to give them a ONE.
Customer service is non existent. After attempting to "Live chat" with them- they called me by the wrong name and them added another customer's name in the LIVE CHAT. I asked who these people were and received a message that they had technical issues.
I called the 1-800 number. Woman answered the phone with a SCREECHING child in the background. Shockingly, she couldn't hear me, so she disconnected the call. Nice service, right?
I promptly called back and ended up speaking with "Art" in the Philippines. Not sure where they found their staff. Totally incompetent and nobody had any clue about how their "ordering" website actually works.
Very disappointing.
Placed an order for a future delivery date and the agreed to the "window" their web site provided. Order was delivered two days earlier, when nobody was home at my house. Was a $160 order- they credited me $3.40 and then another $19.99.
If you want to speak with a "customer service" department who are hellbent on getting the last word, call these morons.
Product is not that good.
1-800-FLOWERS should be embarrassed.
This is where they send all the broken crayons.

I had ordered a birthday box for my grandchild..a Fall assortment mistakenly came in its place. I was very disappointed, si I called...customer service was lousy, till I demanded to speak to a supervisor. She was awesome and very accommodating. She gladly sent my kids a great Halloween box. At no additional cost to me..I was very pleased...mistakes happen and Cheryl's made my day!! Thank you!
PS..the cookies are wonderful!!!